23S32 – Rear Shock Absorber Jounce Bumper Inspection – 2023 Lincoln Nautilus

SEOCONTENT-START

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-439 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JUN 23, 2023 NHTSA Recall No. : 23V-439 Manufacturer Recall No. : 23S32 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 366 Estimated percentage with defect : 70 % Vehicle Information : Vehicle 1 : 2023-2023 Lincoln Nautilus Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing rear shock production to the vehicle in which the rear shock is installed. Affected vehicles are equipped with suspect rear continuous controlled damping shocks. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 2023MY Lincoln Nautilus – 366 vehicles Production Dates : FEB 20, 2023 – MAR 09, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Some vehicles were produced with rear continuous controlled damping (CCD) shocks that may over travel in rebound during certain driving conditions which may cause damage to the rear brake hose, rear axle half shaft, wheel speed sensor, and/or stabilizer bar end links. FMVSS 1 : NR Part 573 Safety Recall Report 23V-439 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : A damaged brake hose can extend vehicle stopping distance, increasing the risk of a crash. Description of the Cause : Supplier produced rear CCD shocks with the shock rod stopper support not securely crimped in the rod groove, allowing over travel of the shock rod. Identification of Any Warning that can Occur : If the wheel speed sensor is damaged, the anti-lock brake system (ABS) and electronic stability control (ESC) telltale light on the cluster may illuminate. The driver could also experience noise and vibration while driving if the rear axle half shaft and/or rear stabilizer bar sustains damage over an extended period of time. Involved Components : Component Name 1 : CCD Shock Assembly Component Description : Rear Right Hand CCD Shock Component Part Number : K2GC-18W002-SUG Component Name 2 : CCD Shock Assembly Component Description : Rear Left Hand CCD Shock Component Part Number : K2GC-18W003-SUG Supplier Identification : Component Manufacturer Name : HITACHI ASTEMO AMERICAS, INC. Address : 301 MAYDE DR DOCK 50 BEREA Kentucky 40403-9777 Country : United States Chronology : Chronology is provided as an attachment. Part 573 Safety Recall Report 23V-439 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the rear shocks inspected and the rear shocks, rear brake hoses, rear wheel speed sensor, and rear half shafts replaced if required. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2023. The ending date for reimbursement eligibility is estimated to be August 18, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The rear right hand CCD shock assembly (K2GC-18W002-SUG) and rear left hand CCD shock assembly (K2GC-18W003-SUG) will have a properly crimped shock rod stopper. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on June 26, 2023. Mailing of owner notification letters is expected to begin July 31, 2023 and is expected to be completed by August 4, 2023. Planned Dealer Notification Date : JUN 26, 2023 – JUN 26, 2023 Planned Owner Notification Date : JUL 31, 2023 – AUG 04, 2023 * NR – Not Reported

**************************************************************************************************************

Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division June 26, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 23S32 Certain 2023 Model Year Nautilus Vehicles Rear Shock Absorber Jounce Bumper Inspection AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Nautilus 2023 Oakville February 20, 2023 through March 9, 2023 US population of affected vehicles: 366. Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, a rear shock, with a defective rod stopper crimp, may have been installed on the vehicle. The shock may be over-extended in certain driving conditions which may result in damage to the brake hose, rear axle half shaft, wheel speed sensor and stabilizer bar link. The driver could experience extended stopping distance if unintended stresses on the brake hose progressed to a damaged/leaking brake hose, which can increase the risk of a crash. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers 3rd Quarter 2023, when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. Ó Copyright 2023 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer

**************************************************************************************************************

**************************************************************************************************************

**************************************************************************************************************

SEOCONTENT-END