NHTSA ID Number: 10235322
Manufacturer Communication Number: SSM 51583
Summary
Some 2022-2023 Expedition/Navigator vehicles equipped with a family entertainment system may experience system concerns. For assistance, contact the VOXX Customer Service Dept. at 1-866-869-7888. If possible, record the device serial number by selecting the gear icon from the home screen, then Settings, scroll to Device and Software, select About, then Your TV and the serial number will be shown on the right-hand side. If the unit will not power up, the serial number is on the label on the back of the monitor. It is also beneficial to know the date the issue occurred, how long the monitors were on prior to the issue, what was being done (streaming video, high-definition multimedia interface (HDMI), what apps) and if the fundamental operating system (FOS) version was recently updated. For claiming, refer to the Warranty and Policy manual for Ford
Licensed Accessories.
4 Affected Products
Vehicles
1 Associated Document
Manufacturer Communications
SSM 51583
2022-2023
Expedition (U553) (B8)
2022-2023
Navigator (U554) (B9)
2022-2023 Expedition/Navigator – Family Entertainment System Technical Support
NHTSA ID Number: 10220326
Manufacturer Communication Number: SSM 51085
Summary
Some 2022 Expedition/Navigator vehicles equipped with a family entertainment system may experience system concerns. For assistance, contact the VOXX Customer Service Dept. at 1-866-869-7888. If possible, record the device serial number by selecting the gear icon from the home screen, then Settings, scroll to Device and Software, select About, then Your TV and the serial number will be shown on the right-hand side. If the unit will not power up, the serial number is on the label on the back of the monitor. It may also be beneficial to know the date the issue occurred, how long the monitors were on prior to the issue, what was being done (streaming video, high-definition multimedia interface (HDMI), what apps) and if the fundamental operating system (FOS) version was recently updated. For claiming, refer to the Warranty and Policy manual for Ford Licensed Accessories.
1 Associated Document
Manufacturer Communications
SSM 51085
2022 Expedition/Navigator – Family Entertainment System Technical Support
MC-10220326-0001.pdf 121.171KB
- 【Android Car TV】This headrest monitor Car TV, adopts Android 13.0 system, supports WiFi 5G/2.4 GHz, and can be connected to the personal hotspot of the mobile phone. You can download and install APPs on Google Play Store or APKPure, such as YouTube, Netflix, Disney+, Prime video, HBO, Tiktok and other video APPs.
- 【14'' HD IPS touch screen】Car headrest TV It adopts a 14'' inch large IPS touch screen. The screen resolution is 2240*1400, Smooth operation without lagging and the display is super clear and delicate.
- 【Compatible with more than 98% of car models】Android Headrest TV adopts a solid metal mounting bracket. Compatible with more than 98% of car models on the market. It comes standard with dual power adapters, and it's an Android tablet that can be used in cars and houses.
- 【Wireless Mobile Phone interconnection】It supports iOS AirPlay and Android Miracast mobile phone screen mirroring function. In addition, the MyCar Link App can be used to Sync Screen and mutual control of the mobile phone and Car TV, which makes it easier for you to play videos for your children in the driver's seat.
- 【Multiple expansion ports】This tv for cars has HDMI input and output ports, which can be used as a monitor for devices such as PS4/PS5/Fire TV stick/TV box/computer. It is also possible to connect two monitors via an HDMI cable for lossless transfer of images. In addition, there are USB and micro SD card ports, and supports up to 1TB USB drives.
- 【15.6'' HD IPS touch screen】 Car headrest TV It adopts a 15.6-inch IPS touch screen, with video decoding and playback of 4K resolution.the display is super clear and delicate. -【Android Smart Car TV】This headrest monitor Car TV, adopts Android 13.0 system, supports WiFi 5G/2.4 GHz, and can be connected to the personal hotspot of the mobile phone. You can download and install all APPs on Google Play Store or APKPure.
- 【Wireless Mobile Phone link】 This tv for Cars supports iOS AirPlay and Android Miracast mobile phone screen mirroring function. In addition, the MyCar Link App can be used to Sync Screen and mutual control of the mobile phone and Car TV, which makes it easier for you to play videos for your children in the driver's seat. -【Universal Mounting Bracket】 car Headrest TV adopts a solid metal mounting bracket. Compatible with more than 98% of car models on the market. It comes standard with dual power adapters, and it's an Android tablet that can be used in cars and houses.
- 【Multiple expansion ports】 This car headrest monitor has HDMI input and output ports, which can be used as a monitor for devices such as PS4/PS5/Fire TV stick/TV box/computer. It is also possible to connect two monitors via an HDMI cable for lossless transfer of images. In addition, there are USB and micro SD card ports, and supports up to 1TB USB drives. -【Multiple Audio Playback methods】This car headrest monitor comes with high-quality speakers. And supports wireless Bluetooth headset and wired headset. Also, you can tune the car radio and monitor's FM to the same channel, and send the monitor's sound to the car speakers for playback.
- -【Customer Service Support】 We promise to replace the product with a new one if there is any product quality issue within 6 months, and repair the product without any charge within 1 year. Seventour provides professional after-sales support, and We have specialized after-sales phone service to solve your problems.
- Android 13.0 4G+64G Car TV Supports seamless streaming: 13.5inch headrest monitor for car supports download and install apps from Google Play or APKPure.It has pre- installed Netflix/YouTube/Disney+ and other popular apps .4GRam+64GRom keep the app runing smoothly
- Phone Mirroring & Wireless Control: 13.5inch portable car TV supports iPhone's AirPlay and Android phone's Miracast phone screen mirrorlink.With the MyCar Link app, It easily controls the car headrest monitor screens by your phone.Warm Tip: The mobile phone and car TVs are connecting the same network.Parents can operate the headrest monitor from the front driver site
- Multifunction Media Video Player: 13.5" car headrest video player supports phone wireless connection such as 5G/2.4 GHz WiFi or phones hotspots , enjoy Youtube, Netflix, Disney+, Prime Video,TikTok.And it also supports play videos via USB and SD card
- HDMI IN&OUT,Sync 2 Screens: Two screens can play different apps, support independent volume control, and can support their own Bluetooth earphones.13.5" entertainment system player has HDMI input & output ports,2 screens will play the same movie at the same time when they are connecting with HDMI cable . You can use it as a display screen for computers, TV boxes, Xbox, PS4, PS5, and so on
- Playback of 4K Videos,1920*1280 Touchscreen,Support connecting earphone: Car headrest tv player with 1920*1280 resolution touchscreen ,supports playback of 4K video files.Equipped with a 3.5mm headphone jack; Supports connecting one screen to a bluetooth earphones, while also having FM transmission function, play audio
- 【13.3" HD IPS Touchscreen】: Features a vibrant 1920x1200 capacitive touch display with 4K playback support. Powered by an advanced multimedia processor and built-in GPU for smooth performance. This portable car player transforms your backseat into an entertainment hub with stunning clarity and responsive touch control—perfect as a headrest car player for long journeys or daily commutes.
- 【Android 13 & OTA Update System】: This headrest monitor Car TV, adopts Android 13.0 system, supports WiFi 5G/2.4 GHz, and can be connected to the personal hotspot of the mobile phone. You can download and install all APPs on Google Play Store or APKPure.
- 【Wireless Phone Mirroring & Control】: This versatile car headrest player lets you seamlessly connect Android/iOS devices via Miracast/AirPlay. As a portable car TV player, it effortlessly displays photos, videos, and apps on the headrest screen. Use the MyCar Link app as a remote—ideal for keeping rear passengers entertained while you drive.
- 【Compatible with Multiple Devices】: Our headrest car monitors make every journey more enjoyable with versatile connectivity options, including HDMI, USB, and TF card ports. Easily connect gaming consoles, or streaming devices to keep passengers entertained with movies, shows, and games. The HDMI sync feature lets both screens play the same content simultaneously—perfect for keeping kids happily watching together.
- 【Immersive Audio Experience】: Our 13.3" car headrest TV player delivers theater-like sound with dual stereo surround speakers. Enjoy crystal-clear audio for movies and music, or go private via Wired/Bluetooth headphones. Features built-in FM radio and transmitter - tune into stations or play audio through your car speakers wirelessly.
- 【 Unique Biaxial Extension Arm】 Twist the extendable arm in different angles allowing you to change the view distance, great for enjoying entertainment with family and friends; The articulating arm is easy to pull out or retract as needed, kids can also operate easily
- 【 Metal Crossbar for Headrest】 Out of a considerate thought, the hook's depth on both ends of the tablet car mount is deeper, the headrest mount which is made of high-quality metal also helps greatly increase the stability during driving; The anti-slip rubber pads protect the tablet from scratching and slipping, keep your device safe
- 【 Easy Installation & 360° Rotation】 Normally it only takes 5s to complete the installation, no tools are needed; The 360 degree rotating ball allows you to find the best view angle so kids don't have to look down the whole time, avoid neck pain, making it a great car accessory for kids
- 【 Devices Compatibility】The universal headrest tablet mount is suitable for 4.7 - 11" devices, such as 2025/ 2024/ 2022 iPad Pro 11, 2022 iPad 10.9/ iPad 10th Generation, iPad Air 6, iPad Pro 10.5/ 9.7, iPad Mini, Galaxy Tab S10/ S9, Kindle, Fire HD, iPhone Air, 17 Pro Max, 16, 15, 14, 13, 12, 11, Galaxy S25 Ultra, other smartphones and tablets; The max thickness the clip can fit is 0.67" (17mm), 4.7 - 11" refers to the diagonal length of the tablet screen, the suitable width of screen is 5.5 - 8.6"
- 【 Wider Headrest Compatible】 This new version can fit headrest with narrower rod distance, the adapted distance range of headrest rods is 2.8" ( 72 mm) - 5.9" ( 150 mm), which can fits SUV, Pickup truck, Sedan and more; NOTICE: can't fit the backseat without headrest rods
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