Customer Satisfaction Program 19B37 – Powertrain Control Module Reprogramming – 2017-2019 Ford Fusion & Escape

NHTSA ID Number: 10171957

Manufacturer Communication Number: 19B37-S2

Summary

  • Attachments: A new Service Advisor to Customer interaction video is now available.
  • This video illustrates the speed and simplicity of the dongle re-flash process.
  • Non-Traditional Repair Approaches: The dongle re-flash process allows for an improved customer experience, dealer service efficiency, speed, and no need for an appointment, service bay, or trained technician.
  • Service Action: All dealers will be shipped at least one dongle by February 28, 2020.
  • Shipment of dongles began the week of February 17, 2020. Dealers with the largest VIN count received the initial shipment.
  • Dealers may request additional dongles from the SSSC as needed.
  • Technician time clocking is not required for this program when using the 19B37 dongle.

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Customer Satisfaction Program 19B34 – Gearshift Lever Assembly Reverse Lock-Out – 2018-2019 Ford Mustang GT350

NHTSA ID Number: 10171956

Manufacturer Communication Number: 19B34

Summary

On some of the affected vehicles, the gearshift lever reverse lockout feature may not function as intended if the gearshift lever assembly becomes damaged during an aggressive shift event. This may cause some difficulty shifting into first gear because the gearshift lever can travel to reverse without having to lift the reverse lockout mechanism. If the vehicle is in reverse gear, the driver will receive an overt indicator with the reverse backup camera display appearing. The driver can only shift to reverse when the vehicle is stopped.

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Customer Satisfaction Program 19B05 – Sudden Transmission Downshift – Powertrain Control Module Reprogramming – 2012-2013 Ford Expedition & Lincoln Navigator

NHTSA ID Number: 10156539

Manufacturer Communication Number: 19B05

Summary

Certain 2012 – 2013 Model Year Expedition/Navigator Vehicles Equipped With A 6R80 Transmission – Sudden Transmission Downshift – Powertrain Control Module Reprogramming

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Customer Satisfaction Program 19N02 – Post-18N03 Repair Enhancements – 2015-2018 Ford F-150 & 2017-2018 F-250 – F-550

NHTSA ID Number: 10156540

Manufacturer Communication Number: 19N02

Summary

Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F550 Vehicles – Post-18N03 Repair Enhancements. Door Latch Freezing Concerns

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