NHTSA ID Number: 10171957
Manufacturer Communication Number: 19B37-S2
- Attachments: A new Service Advisor to Customer interaction video is now available.
- This video illustrates the speed and simplicity of the dongle re-flash process.
- Non-Traditional Repair Approaches: The dongle re-flash process allows for an improved customer experience, dealer service efficiency, speed, and no need for an appointment, service bay, or trained technician.
- Service Action: All dealers will be shipped at least one dongle by February 28, 2020.
- Shipment of dongles began the week of February 17, 2020. Dealers with the largest VIN count received the initial shipment.
- Dealers may request additional dongles from the SSSC as needed.
- Technician time clocking is not required for this program when using the 19B37 dongle.