Customer Satisfaction

Customer Satisfaction Program 19N09 – Left Front Door Latch Extended Coverage – 2011-2014 Ford & Lincoln

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2014 Ford Explorer

NHTSA ID Number: 10169994 Manufacturer Communication Number: 19N09 Summary Customer Satisfaction Program 19N09 Certain 2011-2014 Model Year Edge and MKX and 2013-2014 Model Year Explorer, Flex, and MKT Vehicles Left Front Door Latch Extended Coverage   14 Affected Products Vehicles MAKE MODEL YEAR FORD EDGE 2011-2014 FORD EXPLORER 2013-2014 FORD FOCUS ELECTRIC 2013-2014 LINCOLN MKT 2013-2014 LINCOLN … Read more

Customer Satisfaction Program 20B01 – Power Steering Control Module Software – 2020 Ford Escape & Lincoln Corsair

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2020 Lincoln Corsair

NHTSA ID Number: 10171034 Manufacturer Communication Number: 20B01   Summary In some of the affected vehicles, the power steering control module (PSCM) may exhibit a fault resulting in a lack of power steering assistance at start up. A steering assist fault message may also be displayed in the message center. A lack of power steering assistance may … Read more

Customer Satisfaction Program 20M02 – Reductant Heater and Sender Assembly – 2015-2019 Ford Transit

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2019 Ford Transit

NHTSA ID Number: 10171960 Manufacturer Communication Number: 20M02   Summary This program extends the warranty coverage of the reductant heater and sender assembly to 11 years of service or 120,000 miles from the warranty start date of the vehicle, whichever occurs first. This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle … Read more

Customer Satisfaction Program 19B40 – Coast Clutch Cylinder and One-Way Clutch Replacement – 2009-2016 Ford Econoline

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2021 Ford Econoline

NHTSA ID Number: 10171958 Manufacturer Communication Number: 19B40 Summary In the affected vehicles, the single-engaging coast one-way clutch (OWC) inside the transmission may experience a weld concern. If this weld fails, it can affect the ability of the transmission to transmit torque. Loss of vehicle mobility in this application may result in the need to transfer passengers … Read more

Customer Satisfaction Program 19B37 – Powertrain Control Module Reprogramming – 2017-2019 Ford Fusion & Escape

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2019 Ford Fusion

NHTSA ID Number: 10214128 Manufacturer Communication Number: 19B37 Summary Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Powertrain Control Module Programming – Some of the affected vehicles may exhibit coolant intrusion into the cylinder bores. Customer symptoms include coolant loss, excessive tailpipe smoke, or illuminated malfunction indicator lights (MIL) due … Read more