2011-2013 Ford Explorer 21S43 Rear Suspension Toe Link Fracture

September 22, 2021 NHTSA CAMPAIGN NUMBER: 21V746000

Rear Suspension Toe Link Fracture

A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V746

Manufacturer Ford Motor Company

Components SUSPENSION

Potential Number of Units Affected 126,033

 

Summary

Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.

 

Remedy

Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Owner notification letters are expected to be mailed November 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21S43.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


September 23, 2021

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Awareness Communication – Upcoming Safety Recall 21S43
Certain 2011 – 2013 Model Year Explorer Vehicles with Rear Wheel Knuckles that have been Replaced
Rear Toe Link Inspection/Replacement

 

REASON FOR THIS COMMUNICATION

To inform you that Ford Motor Company is notifying the National Highway Traffic Safety Administration (NHTSA) of an upcoming safety recall on the affected vehicles. Parts are not currently available to complete the required repair. Once NHTSA has been informed, there is a possibility that you may be contacted by customers about the recall. This notice will help you answer customer questions.

 

REASON FOR THIS SAFETY RECALL

Some of the affected vehicles that have had one (or both) rear wheel knuckle(s) replaced, and sold or operated in certain traditional corrosion areas where road salt is used extensively during winter months, may experience a seized toe link ball joint resulting in a fracture of the outboard section of the rear suspension toe link. A seized toe link ball joint can increase bending stresses in the toe link outboard of the turnbuckle. Rear toe link fracture while driving could result in unusual vehicle handling characteristics, or difficulty controlling the vehicle and may increase the risk of a crash.

 

AFFECTED VEHICLES

Vehicle  Model Year Assembly Plant Build Dates
Explorer 2011-2013 Chicago February 21, 2011 through September 2, 2017
Louisville July 19, 2010 through September 16, 2010

 

 

Note: In the United States this recall only affects vehicles that are registered, have ever been registered, or were sold in the following corrosion states.

In the United States
Connecticut Delaware Illinois Indiana Iowa
Kentucky Maine Maryland Massachusetts Michigan
Minnesota Missouri New Hampshire New Jersey New York
Ohio Pennsylvania Rhode Island Vermont Virginia
West Virginia Wisconsin District of Columbia

 

 

SERVICE ACTION

An interim repair dealer bulletin announcing this upcoming action is expected to be provided to dealers by the end of October 2021.

Once the final repair parts to repair this condition are available, a final repair dealer bulletin will be provided to dealers by the end of Q4 2021.  

 

CUSTOMER NOTIFICATION

Owners of affected vehicles will not be notified until after dealers have received service repair and parts ordering information. It is anticipated that customer notification will begin the week of November 1, 2021.

 

OASIS AND FSA VIN LISTS

OASIS and FSA VIN Lists will be activated once the full dealer bulletin has been posted.

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

 

Sincerely,

 

David J. Johnson

 


3 Affected Products

Vehicle

MAKE MODEL YEAR
FORD EXPLORER 2011-2013

 

 


3 Associated Documents

Recall Acknowledgement

RCAK-21V746-8983.pdf 645.452KB

RCAK-21V746-8983

 


Defect Notice 573 Report

RCLRPT-21V746-1811.PDF 216.083KB

RCLRPT-21V746-1811

 


Manufacturer Notices(to Dealers,etc) – Dealer Notification re Awareness Communication – Upcoming Safety Recall 21S43 Certain 2011 – 2013 Model Year Explorer Vehicles with Rear Wheel Knuckles that have been Replaced Rear Toe Link Inspection/Replacement

RCMN-21V746-0284.pdf 146.814KB

RCMN-21V746-0284

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V746&docType=RCL

 


 

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