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July 17, 2020 NHTSA CAMPAIGN NUMBER: 20V413000
Missing Heat Protection Components
Skin contact with certain areas of the cabin interior floor or seat attachments in these high temperature conditions may cause injury.
NHTSA Campaign Number: 20V413
Manufacturer Ford Motor Company
Components STRUCTURE
Potential Number of Units Affected 1,229
Summary
Ford Motor Company (Ford) is recalling certain 2021 F-650 and F-750 trucks equipped with 7.3L gasoline engines. The underbody heat shield and other heat-protection components were not installed during assembly. Without these components, the interior cabin floor and seat attachments may reach elevated temperatures in certain driving conditions.
Remedy
Ford will notify owners, and dealers will install the missing underbody heat shield, thermal insulator patch, seat base covers, and seat bolt covers, free of charge. The recall began September 28, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S36.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
7/20/2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 20S36
Certain 2021 Model Year Medium Duty Trucks equipped with 7.3L Engine
Cabin Floor and Seat Mount Thermal Management Repairs
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Medium Duty | 2021 | Ohio | March 13, 2019 through June 8, 2020 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
The affected vehicles may have a missing under body heat shield, thermal insulator patch under the floor mat, or covers for the seat bolts and the seat pedestal. This may cause elevated temperatures on the interior cabin floor or seat attachments during certain high load and high ambient temperature driving conditions. Contact with exposed skin at these locations could cause skin irritation and/or a minor burn.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers late 3rd quarter when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail week of August 3, 2020 indicating that parts are not yet available to repair vehicles.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
August 2020
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S36 / NHTSA Recall 20V-413
2021 F-650 Ford Truck
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
What is the issue?
On your vehicle, certain heat protection components for the cab may not have been not installed, including an underbody heat shield, a thermal insulator patch under the floor mat, or covers for seat bolts and the seat pedestal.
What is the risk?
This may result in elevated temperatures at locations on the interior cabin floor or seat attachments during high load and high ambient temperature driving conditions. Contact with exposed skin at these locations could cause skin irritation and/or a minor burn.
What will Ford and your dealer do?
Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available in the late 3rd quarter of 2020.
What should you do?
When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair.
Ford has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle.
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.
Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
COVID-19 (CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com.
Thank you for your attention to this important matter.
Ford Customer Service Division
Agosto de 2020
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Seguridad Aviso de campaña de seguridad 20S36 / Campaña 20V-413 de la NHTSA
2021 F-650 Ford Truck
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.
Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el problema?
Determinados componentes de protección contra calor de la cabina de su vehículo podrían no haberse instalado correctamente, incluido del protector contra calor de la parte inferior de la carrocería, el parche aislante térmico debajo del tapete del piso o las cubiertas de los tornillos del asiento y el pedestal del asiento.
¿Qué riesgo existe?
Esto podría provocar un aumento considerable de las temperaturas de determinados aditamentos del piso o de los asientos en el interior de la cabina, cuando la temperatura ambiental es elevada y se maneja con mucha carga. Si toca alguno de estos sitios, podría sufrir irritación de la piel o una quemadura menor.
¿Qué medidas adoptarán Ford y su distribuidor?
Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles a fines del 3er trimestre de 2020.
¿Qué debe hacer?
Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.
Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.
COVID-19 (CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando duro para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
September 2020
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S36 / NHTSA Recall 20V-413
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
What is the issue?
On your vehicle, certain heat protection components for the cab may not have been installed, including an underbody heat shield, a thermal insulator patch under the floor mat, or covers for seat bolts and the seat pedestal.
What is the risk?
This may result in elevated temperatures at locations on the interior cabin floor or seat attachments during high load and high ambient temperature driving conditions. There is a risk of injury if there is contact with exposed skin at these locations. There is a risk of skin irritation and/or a minor burn.
What will Ford and your dealer do?
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to install a thermal insulator patch under the floor mat. Inspect for an underbody heat shield, covers for seat bolts and the seat pedestal. If necessary, the parts will be installed free of charge (parts and labor).
How long will it take?
The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?
Please call your dealer without delay and request a service date for Recall 20S36. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle.
If you do not already have a servicing dealer, you can access www.owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.
Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
COVID-19 (CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com.
What if you no longer own this vehicle?
If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?
If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.owner.ford.com.
For the hearing-impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 20V-413.
Thank you for your attention to this important matter.
Ford Customer Service Division
Septiembre de 2020
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S36 / Campaña 20V-413 de la NHTSA
2021 F-650 Ford Truck
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.
Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el problema?
Determinados componentes de protección contra calor de la cabina de su vehículo podrían no haberse instalado correctamente, incluido del protector contra calor de la parte inferior de la carrocería, el parche aislante térmico debajo del tapete del piso o las cubiertas de los tornillos del asiento y el pedestal del asiento.
¿Qué riesgo existe?
Esto podría provocar un aumento considerable de las temperaturas de determinados aditamentos del piso o de los asientos en el interior de la cabina, cuando la temperatura ambiental es elevada y se maneja con mucha carga. Si toca alguno de estos sitios, corre el riesgo de sufrir alguna lesión en la piel, ya sea irritación o una quemadura menor.
¿Qué medidas adoptarán Ford y su distribuidor?
Las piezas para reparar su vehículo ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a instalar un parche aislante térmico debajo del tapete del piso y a inspeccionar el protector contra calor de la parte inferior de la carrocería, así como también las cubiertas de los tornillos del asiento y el pedestal del asiento. Si fuera necesario, las piezas se instalarán sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará?
El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer?
Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 20S36. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo.
Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
COVID-19 (CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com.
¿Qué pasa si usted ya no es el propietario del vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este).
PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov.
Referencia: campaña de seguridad 20V-413 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
November 24, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S36 – Supplement #2
Certain 2021 Model Year Medium Duty Trucks equipped with 7.3L Engine
Cabin Floor and Seat Mount Thermal Management Repairs
New! REASON FOR THIS SUPPLEMENT
- Technical Instructions revised
- Update to Labor Allowances
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Medium Duty | 2021 | Ohio | March 13, 2019 through June 8, 2020 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
The affected vehicles may have a missing under body heat shield, thermal insulator patch under the floor mat, or covers for the seat bolts and the seat pedestal. This may cause elevated temperatures on the interior cabin floor or seat attachments during certain high load and high ambient temperature driving conditions. Contact with exposed skin at these locations could cause skin irritation and/or a minor burn.
SERVICE ACTION
Dealers are to follow technical instructions on repairs required. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters were mailed the week of September 28, 2020 advising customers parts are available. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S36 – Supplement #2
Certain 2021 Model Year Medium Duty Trucks equipped with 7.3L Engine
Cabin Floor and Seat Mount Thermal Management Repairs
OASIS ACTIVATION
OASIS was activated on July 20, 2020
FSA VIN LISTS ACTIVATION
FSA VIN Lists was made through https://web.fsavinlists.dealerconnection.com on July 20, 2020. Owner names and addresses will be available once parts are available to repair all vehicles.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 20S36 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
- Provision for Foil Tape:
- JL3Z-19E523-A Foil Tape or equivalent o Program Code: 20S36 o Expense: OTHER o Amount: Up to $2.00 per vehicle
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S36 – Supplement #2
Certain 2021 Model Year Medium Duty Trucks equipped with 7.3L Engine
Cabin Floor and Seat Mount Thermal Management Repairs
New! LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
|
20S36B | 0.5 Hours |
|
20S36C | 0.7 Hours |
|
20S36D | 1.0 Hours |
|
20S36E | 1.2 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
NOTE: All parts are on open order
| Part Number | Description | Order Quantity | Claim Quantity |
| 4C2Z-1511173-A | Floor Heat Patch | 1 | 1 |
| DC3Z-2511172-A | Underbody Heat Shield (Order only if required) | 1 | 1 |
| W705002-S300 | Push Clip (For installing underbody heat shield only, 3 req 1 in pkg) | 3 | 3 |
| W715272-S300 | Push Clip (For installing underbody heat shield only, 3 required, 4 in pkg) | 1 | 3 |
| JL3Z-19E523-A | Foil Tape or equivalent (Used in FSA 19S52) | Misc. | Misc. |
| MC4Z-16611D02-A | Seat Bolt Cover (Front half bolts and seat belt bolts) | Order Per Technical Instruction | Up to 6 |
| MC4Z-16611D02-B | Seat Bolt Cover (Rear half stud/nut) | 4 | |
| MC4Z-16611D02-C | Seat Bolt Cover (Rear seat bolt covers) | 3 | |
| MC4Z-99611D02-A | Non-Air Ride Seat Pedestal Cover | Up to 4 | |
| MC4Z-99611D02-B | Air Rise Seat Pedestal Cover | Up to 2 |
To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2021 MODEL YEAR MEDIUM DUTY TRUCKS EQUIPPED WITH 7.3L ENGINE — CABIN FLOOR AND SEAT MOUNT THERMAL MANAGEMENT REPAIRS
Table of Contents
Service Procedures
a. Cabin Floor Thermal Patch Installation Procedure……… Pages 1-3
b. Seat Mount Thermal Covers Inspection Procedures…….Pages 4-6
c. Seat Mount Thermal Covers Installation Procedures……Pages 7-13
d. Underbody Heat Shield Inspection Procedure……………..Pages 14-15
e. Underbody Heat Shield Installation Procedure…………….Pages 15-21
SERVICE PROCEDURE
CABIN FLOOR THERMAL PATCH INSPECT/INSTALLATION PROCEDURE
1. Release the clips and remove the front Left Hand (LH) side scuffplate trim panel. See Figure 1.
2. Remove the front LH cowl side trim panel. See Figure 2.
3. Lift up the carpet until the highlighted area, just below the brake pedal, is visible. See Figure 3.
4. Is there a floor thermal patch present?
Yes – Proceed to Seat Mount Thermal Covers Inspection on Page 4.
No – Proceed to Step 5 to install the cabin floor thermal patch.
5. Peel the protective backing cover from the new cabin floor thermal patch and install it over the highlighted area in Figure 3. Start at the bottom, sticky side down, and align the lower outboard heel of the thermal patch so that it sets between the areas indicated in Figure 4.
6. Position the carpet down and install the front LH cowl side trim panel. See Figure 2.
7. Install the front LH side scuffplate trim panel. See Figure 1.
8. Proceed to the ‘Seat Mount Thermal Covers Inspection Procedure’ on Page 4.
SEAT MOUNT THERMAL COVERS INSPECTION PROCEDURE
NOTE: Vehicles equipped with a 40/20/40 seat are not part of this Safety Recall. They will be equipped with a molded plastic covering the base portion of the seat. If plastic molding is missing or damaged replacement would have to go through regular base warranty. It cannot be claimed as part of this recall.
1. Inspect for the presence of the following thermal covers for the vehicle type being inspected:
Regular Cabs –
a. Covers and sleeve on both front seat, front bolts (4). See Figure 5.
Non-Air Ride Seat
Super Cabs and Crew Cabs –
a. Covers and sleeve on both front seat, front bolts (4). See Figure 5.
b. Covers on both front seatbelt buckle anchor bolts (2). See Figure 6.
c. Covers on all bolts, on the front seat, rear bolts (4). See Figure 7.
d. Covers on the rear seat, front bolts (3). See Figure 8.
Air Ride Equipped Seat
Super Cabs and Crew Cabs –
a. Covers and sleeve on front seat, front bolts (4). See Figure 9
b. Covers on both front seatbelt buckle anchor bolts (2). See Figure 6.
c. Covers on all bolts, on the front seat, rear bolts (4). See Figure 7.
d. Covers on the rear seat, front bolts (3). See Figure 8.
– Are all covers present for the vehicle type inspected?
Yes – Proceed to ‘Underbody Heat Shield Inspection’ on Page 14.
No – Proceed to the ‘Seat Mount Thermal Covers Installation Procedures’ on Page 7.
There are multiple repair procedures for the seat mount thermal covers, perform the necessary procedure(s) to complete the seat mount thermal cover installations per the vehicle cab type and the needed seat mount thermal covers that were identified during the inspection.
SEAT MOUNT THERMAL COVERS INSTALLATION PROCEDURES
ALL FRONTS SEATS EXCEPT AN AIR RIDE EQUIPPED SEAT (Proceed to Page 9)
1. Remove both of the front bolts from the front seat.
2. Install a thermal protective sleeve over both front seat track legs as shown in Figure 10.
NOTE: Use Part Number MC4Z-99611D02-A, 2 required per seat.
3. Position the seat track back into position and install the bolt.
- Torque: 52 lb.ft (70 Nm).
4. Install a seat bolt thermal protective cover as shown in Figure 11.
NOTE: Use Part Number MC3Z-16611D02-A, 2 required per seat.
5. Repeat Steps 1 through 4 to the remaining seat.
- Regular Cab vehicles proceed to the ‘Underbody Heat Shield Inspection’.
- Super Cab and Crew Cab vehicles continue on with the ‘Seat Mount Thermal Covers Installation Procedures’ until all of the inspected bolts that needed thermal covers have been installed.
FRONT AIR RIDE EQUIPPED SEAT ONLY
1. Remove the two (2) front bolts from the drivers front seat.
2. Install the thermal protective sleeve over the front seat track leg as shown in Figure 12.
NOTE: Use Part Number MC4Z-99611D02-B, 1 per seat.
3. Position the seat track leg back into position and install the bolts.
- Torque: 52 lb.ft (70 Nm).
4. Install a seat bolt thermal protective covers as shown in Figure 13.
NOTE: Use Part Number MC4Z-16611D02-A, 2 per seat.
5. If equipped with an air ride passenger seat, repeat Steps 1 through 4.
- Regular Cab vehicles proceed to the ‘Underbody Heat Shield Inspection’.
- Super Cab and Crew Cab vehicles continue on with the ‘Seat Mount Thermal Covers Installation Procedures’ until all of the inspected bolts that needed thermal covers have been installed.
FRONT SEAT – REAR BOLTS
SUPERCAB AND CREWCAB VEHICLES ONLY
1. Install 2 front seat, rear bolt thermal covers per seat as shown in Figure 14.
NOTE: Use Part Number MC4Z-16611D02-B, 2 per seat.
2. Repeat Step 1 to the remaining front seat rear bolts.
- Super Cab and Crew Cab vehicles continue on with the ‘Seat Mount Thermal Covers Installation Procedures’ until all of the inspected bolts that needed thermal covers have been installed.
REAR SEAT – FRONT BOLTS
1. Install the rear seat front bolt covers as shown in Figure 15.
NOTE: Use Part Number MC4Z-16611D02-C, 3 required.
2. Repeat Step 1 to the remaining 2 bolts.
- Super Cab and Crew Cab vehicles continue on with the ‘Seat Mount Thermal Covers Installation Procedures’ until all of the inspected bolts that needed thermal covers have been installed.
BOTH FRONT SEATBELT BUCKLE ANCHOR BOLTS
SUPERCAB AND CREWCAB VEHICLES ONLY
1. Install a thermal protective cover over both front seatbelt buckle anchor bolts as shown in Figure 16.
NOTE: Use Part Number MC4Z-16611D02-A, 1 per seatbelt anchor bolt.
2. Seat mount thermal covers installation complete, all Super Cab and Crew Cab vehicles proceed to the ‘Underbody Heat Shield Inspection’ on Page 14.
UNDERBODY HEAT SHIELD INSPECTION PROCEDURE
1. Inspect for the presence of an underbody tunnel heat shield over the transmission assembly. Is there a tunnel heat shield present? See Figures 17 and 18.
Yes – PASS – Repair complete.
No – DOES NOT PASS – Proceed to the Service Procedure.
UNDERBODY HEAT SHIELD INSTALLATION PROCEDURE
IMPORTANT: Safety Glasses, Sleeves and Gloves are required to perform this repair.
NOTICE: Run the engine as little as possible and let the engine cool before performing the Service Procedure.
1. Before the heat shield is installed a cut must be made on the heat shield so that the shield can be positioned around the parking brake cable. Lay the heat shield down and locate the parking brake cable opening and the area in which to be cut, shown in Figure 19. Split the distance of the opening in half and using a pair of scissors, cut a straight line as indicated in Figure 19. Figure 20 shows a completed cut shield.
2. Fold the shield in half with the reflective sides touching. The end with the ears goes towards the front of the vehicle. See Figures 20 and 21.
NOTE: The heat shield is durable and can handle bending the sides to meet. However, care should still be taken not to deform or damage the heat shield. Heat tape can be used to fix any damage to the heat shield during installation.
3. With the open portion of the folded shield facing down and parking brake cable opening on the drivers side of the vehicle, slide the folded shield along the left hand side of the drive shaft towards the front of the vehicle and up an over the transmission. See Figure 22.
4. Continue to work the shield forward until its over the transmission. Once over the transmission, begin to open the shield up and position it loosely in place. See Figure 23.
5. On the driver’s side, position the shield around the parking brake cable and position the shield in place. See Figure 24.
NOTE: The new heat shield comes equipped with 2 fasteners already in their respective retaining holes.
All retaining holes for this shield are preexisting and once the shield is set into place will align with these retaining holes and conform to the underbody of the vehicle.
NOTE: The front ears on the new heat shield will go over the stiffening bar at the firewall when properly positioned.
6. Slide all 4 corners in their respective positions and install the one (1) rear alignment fastener that came installed on the heat shield as shown in Figure 25.
7. Using the provided smaller shank push pins, install the three (3) remaining rear heat shield fasteners and using the provided larger shank push pins, install the three (3) remaining front heat shield fasteners. See Figure 26.
8. Using a pair of scissors, cut a 9 in. strip of heat tape. Remove the protective backing from the heat tape and center it over the cut line for the parking brake cable (made in Step 1.) then press the sticky side on the shield. Continue to press the heat tape into the heat shield to prevent the two halves from separating. See Figure 27. Repair Complete.
December, 2020
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2021 F-650 Ford Truck has not had necessary safety recall repairs made. We
urge you to have the free repair performed at your local dealership as soon as possible.
Recall Number and Description:
20S36 – Cabin Floor and Seat Mount Thermal Management Repairs
What is the issue?
On your vehicle, certain heat protection components for the cab may not have been installed, including an underbody heat shield, a thermal insulator patch under the floor mat, or covers for seat bolts and the seat pedestal.
This may result in elevated temperatures at locations on the interior cabin floor or seat attachments during high load and high ambient temperature driving conditions. There is a risk of injury if there is contact with exposed skin at these locations. There is a risk of skin irritation and/or a minor burn.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: www.owner.ford.com.
Thank you for your attention to this very important matter.
Deciembre de, 2020
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2021 F-650 Ford Truck las reparaciones necesarias correspondientes a la
campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y descripción de la campaña:
20S36 – Reparaciones de la gestión térmica del soporte del asiento y pisode la cabina
¿Cuál es el problema?
Determinados componentes de protección contra calor de la cabina de su vehículo podrían no haberse instalado correctamente, incluido del protector contra calor de la parte inferior de la carrocería, el parche aislante térmico debajo del tapete del piso o las cubiertas de los tornillos del asiento y el pedestal del asiento.
Esto podría provocar un aumento considerable de las temperaturas de determinados aditamentos del piso o de los asientos en el interior de la cabina, cuando la temperatura ambiental es elevada y se maneja con mucha carga.Si toca alguno de estos sitios, corre el riesgo de sufrir alguna lesión en la piel,ya sea irritación o una quemadura menor.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: www.owner.ford.com.
Gracias por su atenciic en este asunto sumamente importante.
Ford Media Center
FORD MOTOR COMPANY ISSUES THREE SAFETY RECALLS IN NORTH AMERICA
Jul 21, 2020 | DEARBORN, Mich.
DEARBORN, Mich., July 21, 2020 – Ford Motor Company is issuing three safety recalls in North America.
Safety recall for select 2016-20 Lincoln MKX and Nautilus vehicles with 16-way power seats In affected vehicles, there may be insufficient clearance between the driver and/or front passenger seat wiring harness and the seat cushion pan, which could cause wiring harness abrasion. If certain wires in the seat wiring harness are damaged through contact with the seat cushion frame, the airbag system may not perform as intended in some circumstances, increasing the risk of injuries.
Ford is not aware of any reports of accident or injury related to this condition. This action affects 19,299 vehicles in the U.S. and federal territories, 4,262 in Canada and 1,023 in Mexico.
Affected vehicles were built at Oakville Assembly Plant from Nov. 11, 2014, to Jan. 24, 2020.
Dealers will install flocking tape on the exposed edge of the 16-way seat cushion frames, inspect the wire harness, and repair or replace as needed. The Ford reference number for this recall is 20S37.
Safety recall for select 2021 Ford F-650 and F–750 vehicles with 7.3-liter engine
Affected vehicles were built without certain thermal protection components intended to reduce the interior cabin floor and seat attachment temperatures. These missing components may include an underbody heat shield, a thermal insulator patch under the floor mat, or covers for the seat bolts and seat pedestal. In vehicles built without these thermal protection components, the interior cabin floor and seat attachments could reach elevated temperatures during certain highload, high ambient temperature driving conditions. Continuous skin contact with elevated temperatures may lead to skin irritation or a minor burn.
Ford is not aware of any reports of accident or injury related to this condition. This action affects 1,299 vehicles in the U.S. and 31 in Canada.
Affected vehicles were built at Ohio Assembly Plant from March 18, to June 8, 2020.
Dealers will install the underbody heat shield, thermal insulator patch under the floor mat, seat base covers and seat bolt covers. The Ford reference number for this recall is 20S36.
Safety recall for select 2020 Ford Escape and Transit vehicles
In affected vehicles, the curtain airbag may not inflate properly during deployment, increasing the risk of injury during a crash.
Ford is not aware of any reports of accident or injury related to this condition. This action affects 68 vehicles in the U.S. and 12 in Canada.
Affected vehicles are as follows:
- 2020 Ford Escape vehicles built at Louisville Assembly Plant on March 18, 2020
- 2020 Ford Transit vehicles built at Kansas City Assembly Plant from Feb. 18 to March 19, 2020.
Dealers will replace the curtain airbag modules. The Ford reference number for this recall is 20S35.
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | F-650 SD | 2021 |
| FORD | F-750 SD | 2021 |
13 Associated Documents
Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 20S36 – Supplement #2 Certain 2021 Model Year Medium Duty Trucks equipped with 7.3L Engine Cabin Floor and Seat Mount Thermal Management Repairs
RCMN-20V413-0848.pdf 4374.267KB
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ISSUED Renotification Notice – Recall reminder re 20S36 – Cabin Floor and Seat Mount Thermal Management Repairs
RCRN-20V413-1166.pdf 531.002KB
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Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 20S36 Certain 2021 Model Year Medium Duty Trucks equipped with 7.3L Engine Cabin Floor and Seat Mount Thermal Management Repairs
RCMN-20V413-5096.pdf 112.747KB
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Miscellaneous Document – Press Release re Safety recall for select 2016-20 Lincoln MKX and Nautilus vehicles with 16-way power seats
RMISC-20V413-6512.pdf 285.007KB
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Recall Acknowledgement
RCAK-20V413-1144.pdf 289.682KB
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ISSUED Owner Notification Letter(Part 577) – Parts Available
RCONL-20V413-9007.pdf 92.311KB
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Recall Quarterly Report #3, 2021-1
RCLQRT-20V413-7131.PDF 211.308KB
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Interim Owner Notification Letter(Part 577)
RIONL-20V413-8249.pdf 85.453KB
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Recall Quarterly Report #1, 2020-3
RCLQRT-20V413-9168.PDF 211.127KB
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Recall Quarterly Report #2, 2020-4
RCLQRT-20V413-0846.PDF 211.223KB
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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 20S36 Certain 2021 Model Year Medium Duty Trucks equipped with 7.3L Engine Cabin Floor and Seat Mount Thermal Management Repairs
RCMN-20V413-0406.pdf 4289.636KB
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Manufacturer Notices(to Dealers,etc) – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 20S36 – Supplement #1 Certain 2021 Model Year Medium Duty Trucks equipped with 7.3L Engine Cabin Floor and Seat Mount Thermal Management Repairs
RCMN-20V413-5495.pdf 4289.414KB
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Recall Quarterly Report
RCLQRT-20V413-4018.PDF 211.424KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V413&docType=RCL
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Last update on 2024-04-18 / Affiliate links / Images from Amazon Product Advertising API
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