Safety Recall 19S43 – Rear Tail Lamps – 2019 Ford Ranger

November 21, 2019 NHTSA CAMPAIGN NUMBER: 19V839000

Intermittent or Inoperative Tail Lights

Intermittent or inoperative tail lamps can result in loss of stop, turn, rear position, and reverse lamp functions, which reduces the vehicle’s visibility and may not fully alert other drivers that the vehicle is braking, turning, or reversing, increasing the risk of crash.

 

NHTSA Campaign Number: 19V839

Manufacturer Ford Motor Company

Components EXTERIOR LIGHTING

Potential Number of Units Affected 72,718

 

Summary

Ford Motor Company (Ford) is recalling certain 2019 Ranger trucks. The inline electrical connector terminals for the rear lights may be misaligned or not properly seated, potentially causing the rear lights to function intermittently or not at all.

 

Remedy

Ford will notify owners, and dealers will inspect the inline connector for loose terminals and replace the connectors, if necessary, free of charge. The recall began March 5, 2020. A renotification was sent on July 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 19S43.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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July 30, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S43– Supplement #4
Certain 2019 Model Year Ranger Vehicles
Rear Tail Lamps

New! REASON FOR THIS SUPPLEMENT

• The SSSC has received dealer contacts for vehicles that have already had 19S43 performed claiming the repair for 19S43 may be incomplete or may not have been performed correctly.
• Photos must be submitted before disassembling the connector and terminal. Requirements are listed under Parts Requirements/Ordering Information.

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Ranger	2019	Michigan	June 4, 2018 through August 16, 2019

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, terminals in connector C422 may be misaligned and may have been damaged during assembly. If a misalignment occurs and terminals are pushed out, there may be a loss of functionality of both the left and right rear tail lamps. While the center high-mounted stop lamp (CHMSL) will continue to function ensuring some level of stop lamp indication, all rear tail lamp features will not function.  This includes the stop, turn, rear position, and reverse lamp features.  This condition may be intermittent.

The C422 connector is a 34-pin inline connector and is located on the 14290 to 14405 harness mounted to the left frame rail around mid-vehicle.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect connector C422, checking for any terminal push out, and if necessary replace the hard-shell connector. Simultaneously, a continuity check will be performed on the ground circuit, from the tail light to connector C422. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of January 6, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.   

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

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ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 19S43 – Supplement #4
Certain 2019 Model Year Ranger Vehicles
Rear Tail Lamps

 

OASIS ACTIVATION

OASIS will be activated on November 22, 2019.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on November 22, 2019. Owner names and addresses will be available by January 21, 2020.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

Refunds are not approved for this program.

 

RENTAL VEHICLES

Rental vehicles are not approved for this program.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
  • Ford vehicles – 3 years or 36,000 miles

• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number (19S43) is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button.

 

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ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 19S43
Certain 2019 Model Year Ranger Vehicles
Rear Tail Lamps

 

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Inspect, PASS (includes using volt/ohm meter, cutting and installing zip tie to disassemble connector for inspection)	19S43A	0.5 Hours
Inspect FAIL, replace male side connector shell	19S43B	1.8 Hours
Inspect FAIL, replace female side connector shell	19S43C	1.4 Hours
Inspect FAIL, replace both connector shells	19S43D	2.7 Hours
Replace up to one female and/or male terminal (can only be used with 19S43B, 19S43C, and 19S43D)	19S43E	0.1 Hours
Extra time to remove and install skid plate on vehicles equipped with 4X4 (can only be used with 19S43A, 19S43B, 19S43C, and 19S43D)	19S43F	0.1 Hours

 

New! PARTS REQUIREMENTS / ORDERING INFORMATION

SSSC Web Contact Site:

• Connector pigtail kit supply is limited. Until there is sufficient part inventory to go to open order, dealers must still contact the SSSC to order parts. Part orders will no longer be restricted to only sold vehicles or vehicles with signed sales contracts. Vehicles in dealer stock can be repaired if the connector terminal issue is present.
• Part orders are no longer being held by the SSSC.
• To place an emergency order for either a male or female connector pigtail kit, submit a VIN-specific Part Order contact via the SSSC Web Contact Site, along with the following: o VIN-specific photo showing the terminals pushed out of the connector or damaged/bent.
  • Any unsold vehicles must include a copy of the signed sales contact.
• Incomplete repairs – before attempting repair:
  • If dealer believes 19S43 may not have been performed correctly and 19S43 is closed, submit a VIN-specific web contact via the SSSC Web Contact Site with the following:
    • photo of the connector and terminals before removing tape & connector cover
    • photo with arrows or circles clearly pointing to issue on connector or terminal
    • photos must be focused and use proper lighting o Photos provided after connector and terminals have been disassembled will not be approved under this program.

 

PARTS REQUIREMENTS / ORDERING INFORMATION (continued):

Description	Order Quantity	Claim Quantity	Part Number
Female – Connector Pigtail Kit	1	1	KU2Z-14S411-SA
Male – Connector Pigtail Kit	1	1	KU2Z-14S411-TA

Less than 2.2% of the affected vehicle population is expected to require the connector kit replacement.

Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.

 

Order the parts below through normal order processing channels:

Description	Order Quantity	Claim Quantity	Part Number
Cable Tie, two required per vehicle, 100 per package	1	2	WA-7-SBA

 

DEALER PRICE 

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

 

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ATTACHMENT III

CERTAIN 2019 MODEL YEAR RANGER — REAR TAIL LAMP WIRING

 

Table of Contents

Overview	Page 1
Service Procedure
a. Inspection Procedure	Pages 2-16
i. Continuity Check	Pages 7
ii. Terminal Push Out Inspection	Page 13
iii. Internal Hard Shell Connector Inspection	Page 16
b. Pigtail Depinning Procedure	Page 17
c. Male Side Hardshell Replacement	Page 20
d. Female Side Hardshell Replacement	Page 23
e. Terminal Replacement	Page 26
f. Vehicle Reassembly	Page 27

 

OVERVIEW

In some of the affected vehicles, terminals in connector C422 may be misaligned and may have been damaged during assembly.  If a misalignment occurs and terminals are pushed out, there may be a loss of functionality of both the left and right rear tail lamps. While the center high-mounted stop lamp (CHMSL) will continue to function ensuring some level of stop lamp indication, all rear tail lamp features will not function. This includes the stop, turn, rear position, and reverse lamp features. This condition may be intermittent. The C422 is a 34-pin inline connector and is located on the 14290 to 14405 harness mounted to the left frame rail around mid-vehicle.

 

NOTE: For this Service Action the following pin terminal release tools are available. The Rotunda Tool, Part Number NUD900-001, is the preferred tool to use. See Figure 1.

 

SERVICE PROCEDURE

Inspection Procedure

 

All Vehicles

1. With the vehicle in NEUTRAL, position it on a hoist. For additional information, refer to: Jacking and Lifting (100-02 Jacking and Lifting, Description and Operation).

 

4×4 Vehicles

2. Remove the transfer case skid plate bolts and remove the skid plate. See Figure 2.

 

All Vehicles

3. Locate connector C422, inside the left frame rail just rearward of the transmission support crossmember. See Figure 3.

 

CAUTION: DO NOT release the connector lock and open the connector at this time. Opening the connector unnecessarily increases the possibility of damage to the connector, wiring, or terminals.

 

4. Using a pair of side cutters, remove the zip ties holding the harness covers on both the male and female connector ends. See Figure 4.

5. Release the three retainers holding connector C422 and the wiring harness to the See Figure 5.

6. On both sides, remove the connector C422 harness covers by releasing the four connector cover tangs (two on the front side and two on the back side of each cover) and sliding the harness cover off of the main connector hard shell. See Figure 6.

 

CAUTION: DO NOT release the connector lock and open the connector at this time. Opening the connector unnecessarily increases the possibility of damage to the connector, wiring, or terminals.

 

7. On both sides of connector C422, use a fabric seam ripper, or an equivelant tool, and cut back the wiring harness convolute. Then, remove the tape around the wiring bundle to gain better access to the center row of wires. See Figure 7.

 

CAUTION: DO NOT release the connector lock and open the connector at this time. Opening the connector unnecessarily increases the possibility of damage to the connector, wiring, or terminals.

 

Vehicles Without Blind Spot Information System (BLIS)

NOTE: For vehicles equipped with BLIS, proceed to Page 8.

NOTE: Do NOT remove the rear lamp assembly for this test. Connector C415 is located on the outboard side of the right rear frame rail, and is accessible while vehicle is on the hoist.

8. Working from the rear of the vehicle, disconnect connector C415 (Without BLIS) located on the right rear outboard frame rail, above the tailpipe. Then Locate pin 1 (Black (BK) wire) on the male terminal side. See Figure 8.

 

Vehicles With Blind Spot Information System (BLIS)

 

NOTE: Do NOT remove the rear lamp assembly for this test. Connector C4484 is located on the outboard side of the right rear frame rail, and is accessible while vehicle is on the hoist.

 

9. Working from the rear of the vehicle, disconnect connector C4484 (With BLIS) located on the right rear outboard frame rail, above the tailpipe. Then Locate pin 1 (Black (BK) wire) on the male terminal side. See Figure 9.

10. Connect the leads of a volt/ohm meter to pin 1 (Bk wire) of C415 or C4484 (a) and a good ground (exhaust or chassis ground) (b) as shown in Figure 10. Set the meter to ohms with an audible tone. The audible tone should be heard at this time, if not check for good meter lead connections at both locations. If the connections were found to be secure continue to the next Step.

11. At connector C422, using your fingers pull outward on pin 20 (BK wire) on both sides of the C422 connector. Only apply enough pulling force to ensure the terminal is locked into the connector. Listen for the volt/ohm meters audible tone to either stop or intermittently break up as you pull on pin 20 (BK wire). If the terminal pulled out of the connector hard shell or the meters audible tone stop or intermittently broke up, record the side of the connector and the pin number on the repair order. Whether or not the terminal pulled out of the connector hard shell proceed to the next Step. See Figures 11, 12 and 13.

 

CAUTION: DO NOT release the connector lock and open the connector at this time. Opening the connector unnecessarily increases the possibility of damage to the connector, wiring, or terminals.

 

12. Remove the volt/ohm meter leads from pin 1 of connector C415 or connector C4484 and the ground connection by reversing Step 10.

13. Connect connector C415 or connector C4484 and reattach the connector to the right rear frame rail. See Figure 8 or 9.

 

Terminal Push Out Inspection – (Cavities 14-19 and 21) For Hard Shell Connector Replacement

14. At connector C422, using your fingers pull on the remaining wires in the center row of terminals wires (cavities 14-19 and 21) on both male and female connector sides, checking for any terminals that may be push out of the connector hard shell. See Figures 12, 13 and 14.

 

CAUTION: DO NOT release the connector lock and open the connector at this time. Opening the connector unnecessarily increases the possibility of damage to the connector, wiring, or terminals.

 

15. Were any of the wires in the center row of terminals on the male or female side of C422 pushed out of the connector hard shell and/or did the volt/ohm meters audible tone either stop or intermittently break up as you pulled on pin 20 (BK wire) in Step 11? See Figure 15.

Yes – Record the connector side and cavity number on the repair order, then proceed to Step 16.

No – Proceed to Vehicle Reassembly on Page 27.

NOTE: Pin terminal 20 of the male side connector shown, all pin terminals similar.

 

16. Release the connector lock and open the connector C422. See Figure 16.

a. Push the connectors together and depress the primary lock.
b. Once the primary lock releases the cam handle, rotate the cam handle as shown.
c. Push the cam handle all the way back and seat the cam handle.
d. Pull the male and female connectors apart.

 

Internal Hard Shell Connector Inspection – For Pin Terminal Damage

17. Inspect all of the wire terminal(s) on both connectors, and complete connector and terminal replacement as required. See Figures 17 and 18.

a. Replace the connector hard shell on the side(s) the pushed out terminal(s) were found. Refer to C422 Male and Female Side – Pigtail Connector Depinning Procedure.

b. Replace any damaged pin terminals that are found on either connector. Refer to C422 Male or Female Terminal Replacement Procedure.

 

NOTE: Only replace the connector hard shell and/or a damaged pin terminal on the side the pushed out and/or damaged terminal(s) were found.

 

C422 Male and Female Side – Pigtail Connector Depinning Procedure

NOTE: Only replace the connector hard shell and/or the damaged pin terminal on the side the pushed out and/or damaged terminal/s were found.

 

NOTE: For the current repair procedure, C422 connector pigtails will be used. The connectors use a Mat Seal to block off the 5 unused cavities. The pigtail kits use a fully occupied connector where all 34 cavities have terminals with pigtails on them. The technician will seal off the unused cavities so water can’t wick into the wire of the 5 unused terminals.

 

1. Position the white pin terminal locking tab.

• Male Side Pigtail, using a small pair of needle nose pliers, or an equivalent tool, remove the white pin terminal locking tab from the new male pigtail connector hard shell as shown in Figure 19.
• Female Side Pigtail, using a 90° pick ensure that the white pin terminal locking tab is positioned up, but Not removed, in the new female pigtail connector hard shell as shown in Figure 20.

 

2. Using Rotunda™ Terminal Release Tool (NUD900-001), release and remove all pin terminals from the new C422 pigtail connector Except for cavities 2, 9, 14, 23 and 28. See Figures 23-25 and/or 28-30. Refer to Figures 12 and 13 for connector details.

 

CAUTION: BE CAREFUL NOT TO DAMAGE THE RELEASE MECHANISM.

 

3. Measure and cut all five (5) wires, still remaining in the new pigtail connector, to 3 in. (76.2mm) in length.

4. Position a heat shrink tube over the end of all five (5) wires. See Figure 21.

5. One wire at a time, use a suitable heat gun, such as Rotunda Shielded Flameless Heat Gun with Heat Deflector (NAIAT-R5902), that is equipped with a shrink tubing attachment, to heat the heat shrink tubing until the sealant comes out of both ends, then with a pair of needle nose pliers pinch the end of the heat shrink tube to seal the wire end. See Figure 21.

6. Proceed to the procedure depending on the connector C422 side being replaced:

– C422 Male Side Connector – Hard Shell Replacement Procedure on Page 20.
– C422 Female Side Connector – Hard Shell Replacement Procedure on Page 23.

 

C422 Male Side Connector – Hard Shell Replacement Procedure

1. To avoid confusion between the new and original/damaged connector hard shells, mark the original/damaged connector hard shell.

2. Using a small pair of needle nose pliers, or an equivalent tool, remove the white pin terminal locking tab from the original/damaged connector hard shell. See Figure 22.

3. Using Rotunda™ Terminal Release Tool (NUD900-001), release, remove and install each pin terminal one at a time from the original/damaged connector shell into the new connector shell. Then reinstall the white pin terminal locking tab. See Figures 12, 13 and 23-25.

– At the mating surface of the connector, insert the tip of the Rotunda terminal removal tool into the terminal cavity until it stops.
– Holding the release tool in place, gently push the wire of the terminal to be removed toward the housing until it stops.
– Rotate the release tool toward the terminal to lift the latch beam away from the terminal. While holding the tool in position, pull the wire until the terminal is released, then pull it straight out of the connector.
– When installing the terminal, gently insert the terminal straight into the connector until you hear, or feel, a click. When the terminal is fully inserted, softly pull on the terminated lead to insure the terminal is locked into place.

NOTE: Make sure that the cavity number that the pin terminal was removed from in the original/damaged hard shell is the same cavity number that the pin terminal is installed into on the new connector hard shell.

NOTE: Refer to the Workshop Manual (WSM) procedure in Section 100-00 – General Procedures for additional terminal removal information.

NOTE: If the white pin terminal locking tab resists while attempting to seat, it may be detecting a partially installed terminal. Pull the white pin terminal locking tab back up and make sure all terminals are fully installed and oriented correctly. Upon completion, the white pin terminal locking tab can be seated fully.

 

C422 Female Side Connector – Hard Shell Replacement Procedure

1. To avoid confusion between the new and original/damaged connector hard shells, mark the original/damaged connector hard shell.

2. Using a 90° pick and a small pair of needle nose pliers, remove the white pin terminal locking tab from the original/damaged connector hard shell. See Figure 26.

4. Using Rotunda™ Terminal Release Tool (NUD900-001), release, remove and install each pin terminal one at a time from the original/damaged connector shell into the new connector shell. Then push down and lock the white pin terminal locking tab. See Figures 12, 13 and 28-30.

– At the mating surface of the connector, insert the tip of the Rotunda terminal removal tool into the terminal cavity until it stops.
– Holding the release tool in place, gently push the wire of the terminal to be removed toward the housing until it stops.
– Rotate the release tool toward the terminal to lift the latch beam away from the terminal. While holding the tool in position, pull the wire until the terminal is released, then pull it straight out of the connector.
– When installing the terminal, gently insert the terminal straight into the connector until you hear, or feel, a click. When the terminal is fully inserted, softly pull on the terminated lead to insure the terminal is locked into place.

NOTE: Make sure that the cavity number that the pin terminal was removed from in the original/damaged hard shell is the same cavity number that the pin terminal is installed into on the new connector hard shell.

NOTE: If the white pin terminal locking tab resists while attempting to seat, it may be detecting a partially installed terminal. Pull the white pin terminal locking tab back up and make sure all terminals are fully installed and oriented correctly. Upon completion, the white pin terminal locking tab can be seated fully.

NOTE: Refer to the Workshop Manual (WSM) procedure in Section 100-00 – General Procedures for additional terminal removal information.

 

C422 Male or Female Terminal Replacement Procedure

NOTE: Refer to the instruction sheet supplied in the Wiring Terminal Repair Kit for additional information.

1. Cut off the damaged terminal end and approximately 4 in (101.6mm) of the wire.

2. Strip .75 in (19.5mm) from the harness wire and from the new wire and terminal.

3. Install a piece of heat shrink tubing over the wire on the harness side and slide it further up the harness away from heat of soldering.

4. Align both stripped wire ends (end to end) overlapping wires .5 in (12.7mm).

5. Twist the wires together.

6. NOTE: Use Rosin Mildly Activated (RMA) solder. Do Not use acid core solder.

• Solder the wires together.

7. Slide the piece of heat shrink tubing evenly over the soldered repair.

8. Use a suitable heat gun such as Rotunda Shielded Flameless Heat Gun with Heat Deflector, (NAIAT-R5902), that is equipped with a shrink tubing attachment, to heat the heat shrink tubing until the sealant comes out of both ends.

 

Vehicle Reassembly

All Vehicles

1. On both sides of connector C422, tape the wiring bundle with electrical tape. See Figure 7.

2. On both sides of connector C422, position back the convolute and tape the down the convolute to the wiring harness. See Figure 7.

3. On both sides, install the connector C422 harness covers. See Figure 6.

4. On both sides, install the zip ties that secure the harness covers to the connector C422. See Figure 4.

5. If disconnected, connect the connector C422 halves together and lock the connector. See Figure 31.

a. Align the slots and the tabs on both connectors.
b. Ensure that the cam handle is fully seated in the correct position as shown.
c. Slide the connectors together until resistance is felt.
d. Rotate the cam handle fully forward until and primary latches.
e. Final lock position.

 

6. Attach the three retainers holding connector C422 and the wiring harness to the frame. See Figure 5.

 

4×4 Vehicles

7. Install the transfer case skid plate. See Figure 2.

• Torque to: 22 lb. ft (30 Nm).

 

All Vehicles

8. Test the rear tail lamp assemblies for proper operation.

 

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July, 2020

* * * IMPORTANT SAFETY RECALL REMINDER * * *

According to our records, your 2019 Ranger has not had necessary safety recall repairs made. We urge you to  have the free repair performed at your local dealership as soon as possible.

Recall Number and Description:

19S43 – Rear Tail Lamps

What is the issue?

On your vehicle, it may be possible that terminals in  an  inline  connector  were  misaligned during assembly, which may result in a loss of function in both left and right rear tail lamps. In this condition, your vehicle will exhibit a rapidly flashing turn signal indicator on the instrument cluster when your turn signal is used. Your rear  tail  lamps  may  not illuminate. This  includes the stop, turn, rear position, and backup  lamps,  which  can reduce the vehicle’s visibility  and  may not fully alert other drivers that the vehicle is braking, turning, or reversing, increasing the risk of crash. The center  high mounted  stop lamp (CHMSL)  is  not affected.  The loss  of rear tail lamps could be intermittent.

If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.

If you wish to contact us through the Internet, our address is: www.Fordowner.com. Thank you for your attention to this very important matter.

 

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Julio de, 2020

* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *

SegUR nuestros registros, no se realizaron en sur 2019 Ranger las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.

Número y descripción de la campaña:

19S43 – Luces traseras

¿Cuál es el problema?

Es posible que los terminales en un conector en línea de su vehículo hayan sido mal  alineados durante el ensamble, lo cual podría traducirse en un pérdida de la función tanto de la luz trasera izquierda como derecha. De esta forma, cuando utilice la señal direccional de  su vehículo, el indicador del tablero de instrumentos destellará rápidamente. Las luces traseras podrían no encenderse. Esto incluye luz de freno, direccional, de posición trasera y de retroceso; todo esto reduce la visibilidad del vehículo y podría no alertar del todo a otros conductores que el vehículo está frenando, girando o retrocediendo; esta situación aumenta  el riesgo de choque. La tercera luz de freno (CHMSL) no se ve afectada. La pérdida de las luces traseras podría ser intermitente.

Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al  1-866-436-7332.

Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Gracias por su atenciic en este asunto sumamente importante.

 

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March 2020

 

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 19S43 / NHTSA Recall 19V-839

2019 Ranger
Your Vehicle Identification Number (VIN):

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What  is the issue?	On your vehicle, it may be possible that terminals in an inline connector were misaligned during assembly, which may result in a loss of function in both left and right rear tail lamps. In this condition, your vehicle will exhibit a rapidly flashing turn signal indicator on the instrument cluster when your turn signal is used.
What  is the risk?	Your rear tail lamps may not illuminate. This includes the stop, turn, rear position, and backup lamps, which can reduce the vehicle’s visibility and may not fully alert other drivers that the vehicle is braking, turning, or reversing, increasing the risk of crash. The center high mounted stop lamp (CHMSL) is   not affected. The loss of rear tail lamps could be intermittent.
What will Ford and your dealer do?	Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect connector C422, checking for any terminal push out, and if necessary replace the hard-shell connector free of charge (parts and labor). Simultaneously, a continuity check will be performed on ground circuit, from tail light to connector C422.
How long will it take?	The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What  should you do?	Please call your dealer without delay and request a service date for Recall 19S43. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3,  and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V-839.

Thank you for your attention to this important matter.

Ford Customer Service Division

 

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Marzo de 2020

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 19S43 / Campaña 19V-839 de la NHTSA

2019 Ranger
Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	Es posible que los terminales en un conector en línea de su vehículo hayan  sido mal alineados durante el ensamble, lo cual podría traducirse en un pérdida de la función tanto de la luz trasera izquierda como derecha. De esta forma, cuando utilice la señal direccional de su vehículo, el indicador del tablero de instrumentos destellará rápidamente.
¿Qué  riesgo  existe?	Las luces traseras podrían no encenderse. Esto incluye luz de  freno, direccional, de posición trasera y de retroceso; todo esto reduce la visibilidad del vehículo y podría no alertar del todo a otros conductores que el vehículo está frenando, girando o retrocediendo; esta situación aumenta el riesgo de choque.   La tercera luz de freno (CHMSL) no se ve afectada. La pérdida de      las luces traseras podría ser intermitente.
¿Qué medidas adoptarán Ford y su distribuidor?	Las piezas para reparar su vehículo ya se encuentran disponibles.  Ford Motor Company autorizó a su distribuidor a inspeccionar el conector C422 en busca de terminales salientes. Si es necesario, reemplace el conector de protección sin costo alguno (piezas y mano de obra). A la vez, se realizará una revisión de continuidad en el circuito de tierra, desde la luz trasera al conector C422.
¿Cuánto tiempo tomará?	El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer?	Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 19S43. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en   un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora local). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.°          3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse   con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 19V-839 de la NHTSA.

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 

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January 2020

 

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 19S43 / NHTSA Recall 19V-839

2019 Ranger
Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, it may be possible that terminals in an inline connector were misaligned during assembly, which may result in a loss of function in both left and right rear tail lamps. In this condition, your vehicle will exhibit a rapidly flashing turn signal indicator on the instrument cluster when your turn signal is used.
What is the risk?	Your rear tail lamps may not illuminate. This includes the stop, turn, rear position, and backup lamps, which can reduce the vehicle’s visibility and may not fully alert other drivers that the vehicle is braking, turning, or reversing, increasing the risk of crash. The center high mounted stop lamp (CHMSL) is not affected. The loss of rear tail lamps could be intermittent.
What will Ford and your dealer do?	Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available January 2020.
What should you do?	When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Ford has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention to this important matter.

Ford Customer Service Division

 

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Enero de 2020

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Seguridad Aviso de campaña 19S43 / Campaña 19V-839 de la NHTSA

2019 Ranger
Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, presenta un defecto de seguridad.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.

Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	Es posible que los terminales en un conector en línea de su vehículo hayan sido mal alineados durante el ensamble, lo cual podría traducirse en un pérdida de la función tanto de la luz trasera izquierda como derecha. De esta forma, cuando utilice la señal direccional de su vehículo, el indicador del tablero de instrumentos destellará rápidamente.
¿Qué riesgo existe?	Las luces traseras podría no encenderse. Esto incluye luz de freno, direccional, de posición trasera y de retroceso; todo esto reduce la visibilidad del vehículo y podría no alertar del todo a otros conductores que el vehículo está frenando, girando o retrocediendo; esta situación aumenta el riesgo de choque. La tercera luz de freno (CHMSL) no se ve afectada. La pérdida de las luces traseras podría ser intermitente.
¿Qué medidas adoptarán Ford y su distribuidor?	Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles en enero de 2020.
¿Qué debe hacer?	Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia de dicho aviso al arrendatario en un plazo de diez días.

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 

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FORD MOTOR COMPANY ISSUES SAFETY RECALL FOR SELECT 2019 FORD RANGER VEHICLES FOR TAIL LAMP FUNCTION

NOV 25, 2019 | DEARBORN, MICH.

DEARBORN, Mich., Nov. 25, 2019 – Ford Motor Company is issuing a safety recall for select 2019 Ford Ranger vehicles.

In affected vehicles, the inline electrical connector terminals for the tail lamps may be misaligned or not properly seated. Misaligned or improperly seated terminals can result in intermittent or inoperative tail lamps. Intermittent or inoperative tail lamps can result in loss of stop, turn, rear position, and reverse lamps, which can reduce the vehicle’s visibility and may not fully alert other drivers that the vehicle is braking, turning, or reversing, increasing the risk of a crash. The high-mounted center stop lamp is not affected.

Ford is not aware of any reports of accident or injury related to this condition.

This action affects 72,718 vehicles in the U.S. and federal territories and 5,546 in Canada.

Affected vehicles were built at Michigan Assembly Plant from June 4, 2018, to Aug. 16, 2019.

Dealers will inspect the underbody inline connector and, if a terminal is loose, it will be re-pinned into a replacement connector. The Ford reference number for this recall is 19S43.

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
FORD	RANGER	2019

 

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14 Associated Document

ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V839-2424.pdf 89.111KB

 

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S43 – Supplement #3 Certain 2019 Model Year Ranger Vehicles Rear Tail Lamps

RCMN-19V839-7534.pdf 7009.424KB

 

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Manufacturer Notices(to Dealers,etc) – DO NOT remove rear tail lamp assembly for continuity test

RCMN-19V839-1319.pdf 6967.065KB

 

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Manufacturer Notices(to Dealers,etc) – Notification to Ford and Lincoln dealers re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S43 – Supplement #2 Certain 2019 Model Year Ranger Vehicles Rear Tail Lamps

RCMN-19V839-1009.pdf 6885.586KB

 

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Recall 573 Report

RCLRPT-19V839-2453.PDF 215.076KB

 

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Recall Acknowledgement

RCAK-19V839-8355.pdf 244.211KB

 

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Miscellaneous Document – Ford Media Center

RMISC-19V839-7194.pdf 83.2KB

 

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Manufacturer Notices(to Dealers,etc) – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S43

RCMN-19V839-2127.pdf 6686.814KB

 

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ISSUED Renotification Notice

RCRN-19V839-5326.pdf 322.926KB

 

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Owner Notification Letter(Part 577)

RCONL-19V839-4640.pdf 95.1KB

 

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Recall 573 Report – Amendment 3

RCLRPT-19V839-2643.PDF 214.753KB

 

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S43 – Supplement #4 – Certain 2019 Model Year Ranger Vehicles Rear Tail Lamps

RCMN-19V839-1435.pdf 6894.635KB

 

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Recall Quarterly Report #2, 2020-2

RCLQRT-19V839-4213.PDF 211.24KB

 

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Recall Quarterly Report #3, 2020-3

RCLQRT-19V839-5744.PDF 211.333KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V839&docType=RCL

 

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