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August 5, 2019 NHTSA CAMPAIGN NUMBER: 19V575000
Vehicles Still in Factory Mode/FMVSS 114/102
Without the cover, the MPR lever may be unintentionally moved, allowing the vehicle to roll away. Being in Factory Mode, the vehicle will not display warnings and/or gear selection on the instrument cluster. Both conditions increase the risk of a crash.
NHTSA Campaign Number: 19V575
Manufacturer Ford Motor Company
Components PARKING BRAKE, POWER TRAIN, ELECTRICAL SYSTEM
Potential Number of Units Affected 13,896
Summary
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. The Manual Park Release (MPR) cover may not be installed. In addition, the vehicles may be in Factory Mode, which disables warning alerts and does not display the transmission gear selected. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 114, “Theft Prevention” and 102, “Trans Shift Lever Seq/Starter Interlock/Trans Braking Effect.”
Remedy
Ford will notify owners, and dealers will inspect and, if necessary, install a MPR cover. Dealers will verify the instrument cluster is not in Factory Mode and clear any fault codes, free of charge. The recall began August 23, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 19C06.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
August 15, 2019
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 19C06 – Supplement #1
Certain 2020 Model Year Explorer and Aviator Vehicles
Factory Mode Disable and Manual Park Release Cover Inspection
New! REASON FOR THIS SUPPLEMENT
- Police Interceptor Utility vehicles with a column shifter and not equipped with a center console do not require Manual Park Release cover inspection, follow updated technical instructions
- Police Interceptor Utility vehicles with a column shifter and equipped with a center console do not have a Manual Park Release lever but do have a cover requiring inspection, follow updated technical instructions
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Explorer | 2020 | Chicago | March 27, 2019 through July 24, 2019 |
| Aviator | 2020 | Chicago | April 10, 2019 through July 24, 2019 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 114 requiring the Manual Park Release (MPR) cover to be in place and only removable with a tool. Also, Federal Motor Vehicle Safety Standard (FMVSS) 102 requires the gear positions and gear selected to be displayed whenever the shifter is not in park.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the MPR cover (if equipped) to verify it is in place and seated correctly. If the MPR cover is not seated correctly, dealers are to verify the MPR lever is not engaged (if equipped) per technical instructions and correctly install the cover. Dealers are to also verify the vehicle is not in Factory Mode on the instrument cluster. If in Factory Mode, use Ford Diagnosis and Repair System (FDRS) to put into normal mode following the technical instructions and clear all DTC’s. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of August 19, 2019. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 19C06 – Supplement #1
Certain 2020 Model Year Explorer and Aviator Vehicles
Factory Mode Disable and Manual Park Release Cover Inspection
OASIS ACTIVATION
OASIS was activated on August 6, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on August 6, 2019. Owner names and addresses will be available week of September 3, 2019.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07715, 2020 Lincoln Pickup & Delivery Updates.
LINCOLN CLIENT SPECIAL HANDLING
To ensure the best possible experience for Lincoln owners, Lincoln Dealers are encouraged to utilize the Lincoln Loyalty Program to provide clients with surprise and delight offerings, such as:
- Fuel fill
- Gift Card for the client’s favorite restaurant
The Lincoln Loyalty Program is exclusive to Lincoln Dealers. Owners will not be notified of this service in owner mailings. Reference EFC07126, Lincoln Loyalty Program Announcement for additional details.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 19C06 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
- Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC07715, 2020 Lincoln Pickup & Delivery Updates for details.
- Lincoln Client Special Handling: Reference EFC07126, Lincoln Loyalty Program Announcement for Requirements and Claiming Instructions. Claims for Lincoln Loyalty should be submitted as a separate line on the same Repair Order.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 19C06 – Supplement #1
Certain 2020 Model Year Explorer and Aviator Vehicles
Factory Mode Disable and Manual Park Release Cover Inspection
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Inspect MPR cover for proper installation, disengage the MPR lever as needed, disable Factory Mode and clear DTC’s. | 19C06B | 0.3 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
Affected vehicles should have been shipped with the MPR cover in the center console bin if not installed. If cover is missing check all console storage bins, cup holders, floor and glove box. If cover cannot be found contact SSSC for further assistance.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2020 MODEL YEAR EXPLORER AND AVIATOR VEHICLES — FACTORY MODE DISABLE AND MANUAL PARK RELEASE COVER INSPECTION
OVERVIEW
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 114 requiring the Manual Park Release (MPR) cover to be in place and only removable with a tool. Also, Federal Motor Vehicle Safety Standard (FMVSS) 102 requires the gear positions and gear selected to be displayed whenever the shifter is not in park.
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the MPR cover (if equipped) to verify it is in place and seated correctly. If the MPR cover is not seated correctly, dealers are to verify the MPR lever is not engaged (if equipped) per technical instructions and correctly install the cover. Dealers are to also verify the vehicle is not in Factory Mode on the instrument cluster. If in Factory Mode, use Ford Diagnosis and Repair System (FDRS) to put into normal mode following the technical instructions and clear all DTC’s. This service must be performed on all affected vehicles at no charge to the vehicle owner.
SERVICE PROCEDURE
Unique Tool List
2.37 in (60.19 mm) Long – 1/8 in (3mm) Allen Wrench
NOTE: Ensure ELECTRONIC PARKING BRAKE is applied, Key On, Engine OFF with Park (P) selected during the entire procedure.
1. Locate the Manual Parking Release (MPR) cover. See Figure 1.
– Aviator Vehicles, the MPR cover is located in the center console below the radio, under mat on the driver side.
– Explorer Vehicles, the MPR cover is located in the center console storage compartment under the mat.
– Police Interceptor Utility with a shifter on the column and not equipped with a center console does not have an MPR lever. Proceed to Step 10 and follow remaining instructions.
– Police Interceptor Utility with a shifter on the column and equipped with a center console does not have an MPR lever but does have a cover that requires inspection. Proceed to Step 2.
FIGURE 1
2. If the MPR cover is not in place, check all center console storage compartments, cup holder, floor and glove box. Is the MPR cover missing?
Yes – Contact the Special Service Support Center (SSSC) for further direction, then proceed to Step 5.
No – Proceed to Step 3.
3. Inspect the MPR cover. Is it flush, fully seated and not removable by hand? See Figure 2.
Explorer or Aviator with rotary shifter:
Yes – Proceed to Step 9.
No – Proceed to Step 4.
Police Interceptor Utility with column shifter and equipped with a center console:
Yes – Proceed to Step 10.
No – Proceed to Step 8.
NOTE: Explorer shown, Aviator similar.
FIGURE 2
4. Remove the MPR cover. See Figure 3.
FIGURE 3
5. Is the MPR lever engaged? See Figure 4.
Yes – Proceed to Step 6.
No – Proceed to Step 8.
FIGURE 4
6. Insert a 2.37 in (60.19 mm) long – 1/8 in (3mm) Allen wrench into the MPR lever opening.
See Figure 5.
NOTE: Do not use a car key. Doing so can cause damage to the car key and/or MPR lever.
FIGURE 5
7. Using the palm of your hand, press downward on the Allen wrench until you hear or feel a pop and the MPR lever has released and is positioned fully forward. Remove the Allen wrench. See Figure 6.
FIGURE 6
8. Snap the MPR cover fully into place and ensure that it cannot be removed by hand. Install the mat. See Figure 7.
Explorer or Aviator with rotary shifter – Proceed to Step 9.
Police Interceptor Utility with shifter on column and center console – Proceed to Step 10.
FIGURE 7
9. With driver door open and ignition on, monitor the Instrument Panel Cluster (IPC) message center. If the MPR is still engaged the warning Transmission Not in Park (P) will be displayed and selected gear will not be illuminated. If the MPR is disengaged the warning will not display and selected gear will be illuminated. Does the warning Transmission Not in Park (P) appear on the IPC message center display? See Figure 8.
Yes – Repeat Steps 4 through 9.
No – Proceed to Step 10.
FIGURE 8
10. Cycle the ignition OFF and ON while monitoring the IPC. Does the message center display show the message “Factory Mode Contact Dealer” or “Transport Mode Contact Dealer”? See Figure 9.
Yes – Proceed to Step 11.
No – Proceed to Step 15.
FIGURE 9
11. Connect Ford Diagnostic and Repair System (FDRS) to activate “Normal Mode Setting”. Select BCM and then “Transport and Factory Mode Deactivation”. See Figure 10.
FIGURE 10
12. Select the desired vehicle mode from the list below. Select “Normal” then “Continue”. See Figure 11.
FIGURE 11
13. Follow the on screen prompts.
14. Select “Exit” and then “Continue”. See Figure 12.
FIGURE 12
15. Once you see “Application Finished” press “Ok”. See Figure 13.
FIGURE 13
16. Using FDRS check and clear DTCs (Diagnostic Trouble Code).
NOTE: Even if the MPR cover was in place and vehicle was not in Factory Mode, (after Mode) DTCs need to be checked and cleared.
August 2019
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 19C06 / NHTSA Recall 19V-575
2020 Explorer
Your Vehicle Identification Number (VIN): 1FM5K8HC1LGA03865
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to
Federal Motor Vehicle Safety Standard (FMVSS) 114; “Theft protection and rollaway prevention”, and No. 102; “Transmission shift position sequence, starter interlock and transmission braking effect.”
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, the Manual Park Release (MPR) cover may not have been properly installed, and Factory Mode may be enabled on the instrument cluster. |
| What is the risk? | Vehicles with the MPR cover not installed may have the MPR lever inadvertently engage, which could result in unintended vehicle movement or roll away, if the electronic park brake is not applied, increasing the risk of injury or crash.
If vehicle is in Factory Mode you may have warning alerts and chimes that are not fully functioning. If the driver is not alerted to certain warnings, it may also increase the risk of a crash. |
| What will Ford and your dealer do? | Ford Motor Company has authorized your dealer to inspect the MPR lever position and install the cover if missing and verify and verify that the instrument cluster is out of Factory Mode free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay and request a service date for Recall 19C06. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this compliance recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. Until your vehicle is brought in, please ensure Electronic Park Brake is applied before exiting the vehicle. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V-575. |
Thank you for your attention to this important matter.
Ford Customer Service Division
Agosto de 2019
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de cumplimiento 19C06 / Campaña 19V-575 de la NHTSA
2020 Explorer
Número de identificación del vehículo (VIN): 1FM5K8HC1LGA03865
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con las normas federales de seguridad de vehículos de motor (FMVSS) 114; “Protección ante robo y prevención de desplazamiento” y n.° 102; “Secuencia de posición del cambio de la transmisión, interbloqueo del arranque y efecto de freno con la transmisión”.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
| ¿Cuál es el problema? | En su vehículo, la cubierta de liberación del estacionamiento manual (MPR) podría no haberse instalado correctamente y el Modo fábrica podría estar activado en el tablero de instrumentos. |
| ¿Qué riesgo existe? | En vehículos en los que la cubierta de MPR no se encuentra instalada, la palanca de MPR podría engancharse inadvertidamente, lo cual podría traducirse en movimiento o desplazamiento no intencionado del vehículo, en caso de que el freno de estacionamiento electrónico no esté accionado, situación que aumenta el riesgo de sufrir un accidente.
Si el vehículo está en Modo fábrica, podría haber alertas de advertencia y campanillas que no funcionen en su totalidad. Si el conductor no recibe las alertas de determinadas advertencias, podría aumentar el riesgo de sufrir un accidente. |
| ¿Qué medidas adoptarán Ford y su distribuidor? | Ford Motor Company ha autorizado a su distribuidor a inspeccionar la posición de la palanca de MPR e instalar la cubierta si estuviera ausente y verifique que el tablero de instrumentos no se encuentre en Modo fábrica; todo esto sin costo alguno para usted (piezas y mano de obra). |
| ¿Cuánto tiempo tomará? | El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. |
| ¿Qué debe hacer? | Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 19C06. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de conformidad, Ford no ha emitido instrucciones de no manejar el vehículo. Usted debe ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Mientras no lleve el vehículo, asegúrese de que el freno de estacionamiento electrónico esté accionado antes de salir del vehículo. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. |
| ¿Qué pasa si usted ya no es el propietario del vehículo? | Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. |
| ¿Podemos hacer algo más por usted? | Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la campaña de seguridad 19V-575 de la NHTSA. |
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
March, 2020
* * * IMPORTANT SAFETY RECALI- REMINDER * * *
According to our records, your 2020 Explorer has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible.
| Recall Number and Description: | 19C06 – HIGH VOLTAGE WIRING BATTERY PROBE |
| What is the issue? | On your vehicle, the Manual Park Release (MPR) cover may not have been properly installed, and Factory Mode may be enabled on the instrument cluster.
Vehicles with the MPR cover not installed may have the MPR lever inadvertently engage, which could result in unintended vehicle rnovement or roll away, if the electronic park brake is not applied, increasing the risk of injury or crash. If vehicle is in Factory Mode you may have warning alerts and chimes that are not fully functioning. If the driver is not alerted to certain warnings, it may also increase the risk of a crash. |
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866436-7332. If you wish to contact us through the Internet, our address is: www.Fordowner.com. Thank you for your attention to this very important matter.
Marzo de, 2020
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2020 Explorer las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
| Número y descripción de la campaña: | 19C06 – SONDA DE LA BATERÍA DE CABLEADO DE ALTO VOLTAJE |
| ¿Cuál es el problema? | En su vehiculo, la cubierta de liberación del estacionamiento manual (MPR) podría no haberse instalado correctamente y el Modo fábrica podría estar activado en el tablero de instrumentos.
En vehículos en los que la cubierta de MPR no se encuentra instalada, la palanca de MPR podría engancharse inadvertidamente, lo cual podría traducirse en movimiento o desplazamiento no intencionado del vehículo, en caso de que el freno de estacionamiento electrónico no esté accionado, situación que aumenta el riesgo de sufrir un accidente. Si el vehículo está en Modo fábrica, podría haber alertas de advertencia y campanillas que no funcionen en su totalidad. Si el conductor no recibe las alertas de determinadas advertencias, podría aumentar el riesgo de sufrir un accidente. |
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: www.EQrdowner.cpm. Gracias por su atenciic en este asunto sumamente importante.
August 2019
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 19C06 / NHTSA Recall 19V-575
2020 Aviator
Your Vehicle Identification Number (VIN): 5LM5J7XC2LGL06004
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
The Lincoln Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 114; “Theft protection and rollaway prevention”, and No. 102; “Transmission shift position sequence, starter interlock and transmission braking effect.” We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, the Manual Park Release (MPR) cover may not have been properly installed, and Factory Mode may be enabled on the instrument cluster. |
| What is the risk? | Vehicles with the MPR cover not installed may have the MPR lever inadvertently engage, which could result in unintended vehicle movement or roll away, if the electronic park brake is not applied, increasing the risk of injury or crash.
If vehicle is in Factory Mode you may have warning alerts and chimes that are not fully functioning. If the driver is not alerted to certain warnings, it may also increase the risk of a crash. |
| What will Lincoln and your dealer do? | Ford Motor Company has authorized your dealer to inspect the MPR lever position and install the cover if missing and verify and verify that the instrument cluster is out of Factory Mode free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay to schedule a service appointment for Recall 19C06. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Lincoln has not issued instructions to stop driving your vehicle under this compliance recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. Until your vehicle is brought in, please ensure Electronic Park Brake is applied before exiting the vehicle. Lincoln owners affected by this recall have the option of requesting complimentary Pickup & Delivery service with a Lincoln vehicle for use during service. Please request Lincoln Pickup & Delivery through your dealership, or you can schedule Pickup & Delivery through the Lincoln Way app, if you would like to take advantage of this option. If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions. The Lincoln Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Lincolnowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V-575. |
Thank you for your attention to this important matter.
Agosto de 2019
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de cumplimiento 19C06 / Campaña 19V-575 de la NHTSA
2020 Aviator
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.
The Lincoln Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con las normas federales de seguridad de vehículos de motor (FMVSS) 114; “Protección ante robo y prevención de desplazamiento” y n.° 102; “Secuencia de posición del cambio de la transmisión, interbloqueo del arranque y efecto de freno con la transmisión”.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
| ¿Cuál es el problema? | En su vehículo, la cubierta de liberación del estacionamiento manual (MPR) podría no haberse instalado correctamente y el Modo fábrica podría estar activado en el tablero de instrumentos. |
| ¿Qué riesgo existe? | En vehículos en los que la cubierta de MPR no se encuentra instalada, la palanca de MPR podría engancharse inadvertidamente, lo cual podría traducirse en movimiento o desplazamiento no intencionado del vehículo, en caso de que el freno de estacionamiento electrónico no esté accionado, situación que aumenta el riesgo de sufrir un accidente.
Si el vehículo está en Modo fábrica, podría haber alertas de advertencia y campanillas que no funcionen en su totalidad. Si el conductor no recibe las alertas de determinadas advertencias, podría aumentar el riesgo de sufrir un accidente. |
| ¿Qué harán Lincoln y su distribuidor? | Ford Motor Company ha autorizado a su distribuidor a inspeccionar la posición de la palanca de MPR e instalar la cubierta si estuviera ausente y verifique que el tablero de instrumentos no se encuentre en Modo fábrica; todo esto sin costo alguno para usted (piezas y mano de obra). |
| ¿Cuánto tiempo tomará? | El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. |
| ¿Qué debe hacer? | Llame a su distribuidor lo antes posible para programar una cita de servicio para realizar la campaña 19C06. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de conformidad, Lincoln no ha emitido instrucciones de no manejar el vehículo. Usted debe ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Mientras no lleve el vehículo, asegúrese de que el freno de estacionamiento electrónico esté accionado antes de salir del vehículo. Los propietarios de vehículos Lincoln que se ven afectados por esta campaña tienen la opción de solicitar el servicio complementario de retiro y entrega Lincoln con un vehículo Lincoln para uso durante el servicio. Solicite el servicio de retiro y entrega Lincoln a través de su distribuidor, o bien puede programar un retiro y entrega a través de la aplicación Lincoln Way, si desea aprovechar esta oportunidad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Lincolnowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. The Lincoln Motor Company le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación The Lincoln Way. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. |
| ¿Qué pasa si usted ya no es el propietario del vehículo? | Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. |
| ¿Podemos hacer algo más por usted? | Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Lincolnowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la campaña de seguridad 19V-575 de la NHTSA.. |
Gracias por su atención en este asunto sumamente importante.
The Lincoln Motor Company
Ford Media Center
FORD MOTOR COMPANY ISSUES SAFETY COMPLIANCE
RECALL FOR SELECT 2020 FORD EXPLORER AND LINCOLN AVIATOR VEHICLES
Aug 7, 2019 | DEARBORN, Mich.
DEARBORN, Mich., Aug. 7, 2019 – Ford Motor Company is issuing a safety compliance recall for select 2020 Ford Explorer and Lincoln Aviator vehicles for a potentially missing manual park release cover. Federal Motor Vehicle Safety Standards require the manual park release cover be in place and only removable with a tool. If the cover is not installed, the manual park release lever may be inadvertently activated, which could result in unintended vehicle movement if the electronic park brake is not applied, increasing the risk of crash
Also, the instrument cluster of affected vehicles may be in factory mode, which disables warning alerts and chimes, and does not display the PRNDL gear positions and which gear is selected. Factory mode is used to reduce battery drain during the production process. Federal Motor Vehicle Safety Standards require the gear positions and selected gear to be displayed whenever the shifter is not in park.
Ford is aware of one report of an accident occurring during vehicle transport within the production process. The incident resulted in only vehicle damage.
This action affects 13,896 vehicles in the United States and 239 in Canada. The majority of affected vehicles are in dealer inventory. The issue will be remedied prior to delivery to customers.
Affected vehicles were built at Chicago Assembly Plant and include:
- 2020 Ford Explorer vehicles built from March 27, 2019 to July 24, 2019
- 2020 Lincoln Aviator vehicles built from April 10, 2019 to July 24, 2019
Dealers will inspect for the manual park release cover and install one, if necessary. Dealers will also verify the instrument cluster is out of factory mode and clear any diagnostic codes. The Ford reference number for this recall is 19C06.
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | EXPLORER | 2020 |
| LINCOLN | AVIATOR | 2020 |
11 Associated Documents
Recall Quarterly Report #2, 2019-4
RCLQRT-19V575-8373.PDF 211.248KB
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Recall Quarterly Report #1, 2019-3
RCLQRT-19V575-9280.PDF 211.14KB
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Recall Quarterly Report #3, 2020-1
RCLQRT-19V575-2974.PDF 211.331KB
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ISSUED Owner Notification Letter(Part 577)- Ford
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ISSUED Owner Notification Letter(Part 577)
RCONL-19V575-4491.pdf 202.824KB
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ISSUED Renotification Notice
RCRN-19V575-0016.pdf 1391.369KB
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Manufacturer Notices(to Dealers, etc.) – NEW VEHICLE DEMONSTRATION/ DELIVERY HOLD. Compliance Recall 19C06 – Supplement #1 – Certain 2020 Model Year Explorer and Aviator Vehicles. Factory Mode Disable and Manual Park Release Cover Inspection required.
RCMN-19V575-7662.pdf 4149.595KB
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Manufacturer Notices(to Dealers, etc.) NEW VEHICLE DEMONSTRATION/ DELIVERY HOLD – 2020 Model Year Explorer and Aviator Vehicles. RE: Factory Mode Disable and Manual Park Release Cover Inspection.
RCMN-19V575-6326.pdf 3960.588KB
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Non-Compliance Notice 573 Report
RCLRPT-19V575-5478.PDF 215.021KB
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Recall Acknowledgement
RCAK-19V575-2884.pdf 245.033KB
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Miscellaneous Document – Ford Media Center FORD MOTOR COMPANY ISSUES SAFETY COMPLIANCE RECALL FOR SELECT 2020 FORD EXPLORER AND LINCOLN AVIATOR VEHICLES
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V575&docType=RCL
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- 🚘🚘【Real Deal-LIVE DATA】Real-time, dynamic data is sure to streamline your work! BOSSCOMM IFIX435 car diagnostic scanner for all cars can get instant access to key information about your vehicle's RPM, oil temperature, and more, making diagnosis easier than ever before. Permitting you to see live information streams an even take previews and record this information for later playback.👍Easy to use without space limitations，and actuators to quickly uncover and solve any issues.
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- 👍👍【Wide Vehicle Coverage Global Mechanics】The BOSSCOMM IFIX435 code reader for cars and trucks can diagnose over 10000+ vehicles(60+ car brands) worldwide mainstream car makes(USA/ASIA/EUROPE), works on OBDII most after 1996 vehicles including the latest 2023 models.It supports 13 different languages at the same time, which can satisfy users all over the world.
- CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on, quickly read and clear diagnostic trouble codes, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information. Instead of taking car to mechanic shop, you can use it to check the trouble code and show code definition by yourself.
- Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed device with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
- Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble codes in seconds. If you want to find out the cause of the check engine light, this device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
- OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. This is not the case with the AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Check compatibility with your vehicle model before purchasing.
- Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.
Last update on 2024-03-31 / Affiliate links / Images from Amazon Product Advertising API
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