Safety Recall 19S25 – Driver and Passenger Front Seatbelt Pretensioner Cable Repair – 2015 Ford Fusion & Lincoln MKZ

August 12, 2019 NHTSA CAMPAIGN NUMBER: 19V590000

Front Seat Belts May Not Restrain Occupants

A failed seat belt anchor cable cannot properly restrain the front seat occupants, increasing their risk of injury.

 

NHTSA Campaign Number: 19V590

Manufacturer Ford Motor Company

Components SEAT BELTS

Potential Number of Units Affected 103,374

 

Summary

Ford Motor Company (Ford) is recalling certain 2015 Fusion and Lincoln MKZ vehicles. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.

 

Remedy

Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began September 9, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 19S25.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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August 13, 2019

TO:  All U.S. Ford and Lincoln Dealers

SUBJECT: Safety Recall 19S25
Certain 2015 Model Year Fusion and MKZ Vehicles
Driver and Passenger Front Seatbelt Pretensioner Cable Repair

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Fusion	2015	Flat Rock	August 1, 2014 through January 30, 2015
		Hermosillo	August 1, 2014 through November 24, 2014
MKZ			August 1, 2014 through November 21, 2014

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the driver and passenger front seatbelt pretensioner cables may separate during a deployment and may not adequately restrain the occupant in a crash, increasing the risk of injury.

 

SERVICE ACTION

Dealers are to inject 1.5 ml of Motorcraft® conformal coating into the driver and passenger front seatbelt pretensioner assemblies following the instructions in Attachment III.  This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of September 9, 2019. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III:  Technical Information
Owner Notification Letters

             
QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

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ATTACHMENT I

Safety Recall 19S25
Certain 2015 Model Year Fusion and MKZ Vehicles
Driver and Passenger Front Seatbelt Pretensioner Cable Repair

 

OASIS ACTIVATION

OASIS will be activated on August 13, 2019.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on August 13, 2019. Owner names and addresses will be available by September 24, 2019.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Correct all affected units in your used vehicle inventory before delivery.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS  

Refunds are not approved for this program.

 

RENTAL VEHICLES

Rental vehicles are not approved for this program.                                               

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
  • Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles

• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number 19S25 is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

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ATTACHMENT II

Safety Recall 19S25
Certain 2015 Model Year Fusion and MKZ Vehicles
Driver and Passenger Front Seatbelt Pretensioner Cable Repair

 

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Inject 1.5 ml of Motorcraft® conformal coating into the driver and passenger front seatbelt pretensioner assemblies	19S25B	0.6 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number	Description	Order Quantity	Claim Quantity
XL-21	Motorcraft® Conformal Coating (12 kits per case, 1 kit required per vehicle)	1 case	1 kit

 

Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE 

For latest prices, refer to DOES II.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

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ATTACHMENT III

CERTAIN 2015 MODEL YEAR FUSION AND MKZ VEHICLES — DRIVER AND PASSENGER FRONT SEATBELT PRETENSIONER CABLE REPAIR

 

OVERVIEW

In some of the affected vehicles, the driver and passenger front seatbelt pretensioner cables may separate during a deployment and may not adequately restrain the occupant in a crash, increasing the risk of injury.  Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inject 1.5 ml of Motorcraft® conformal coating into the driver and passenger front seatbelt pretensioner assemblies following the instructions in the Technical Information.

 

SERVICE PROCEDURE

NOTE:  A video of the service procedure can be found by clicking the video icon .

1. Remove the driver and passenger side B-pillar lower trim panel.  Please follow the Workshop Manual (WSM) procedures in Section 501-05.

NOTE:  Removal of the B-pillar upper trim panel is not required for this procedure.

2. Remove the pin-type retainers on both sides, and position the carpet aside to access both front seatbelt pretentioner assemblies.  See Figure 1.

NOTE:  Failure to access both seatbelt pretensioner assemblies prior to preparing the syringe with conformal coating could allow the conformal coating to cure prior to injection.

NOTE:  Passenger side shown, driver side similar.

FIGURE 1

 

NOTE:  The use of disposable rubber gloves is required.

3. Using the syringe and conformal coating provided in the service kit, draw 3 ml of conformal coating into the syringe, then screw on the applicator needle to the end of the syringe.

See Figure 2.

NOTICE:  Place a shop rag under the loaded syringe to prevent dripping onto the carpet, which could leave a stain.  The carpet should be pulled away from the pretensioners to prevent the possibility of staining.

FIGURE 2

 

WARNING:  DO NOT inject the conformal coating into the seat belt buckle opening.

4. Bending the seatbelt pretensioner cable eyelet downward, inject half of the syringe contents (1.5 ml) into one of the front seatbelt pretensioner assemblies, and then inject the remaining syringe contents (1.5 ml) into the other front seatbelt pretentioner assembly. See Figure 3.

•  Use small bumps on the plunger to control the flow of the conformal coating into the pretensioner housing and to limit the amount of conformal coating that could pool up and spill out of the housing.

•  The injection process may take 2-3 minutes per side to allow the 1.5 ml to soak into the cable and gravitate down into the pretensioner housing.

NOTE:  The pretensioner is shown out of vehicle for clarity.

FIGURE 3

 

NOTE:  The pretensioner cable housing will overflow if 1.7 ml of conformal coating is injected.  Overfilling with more than 1.5 ml of conformal coating is not a cause for concern and will not degrade pretensioner performance.

NOTE:  Allow the conformal coating to cure for 30 minutes prior to returning the vehicle to the customer. The vehicle can be reassembled during this time.

5. Reassemble the vehicle by reversing the removal procedure.

6. Unscrew the cap on the vial and allow the remaining conformal coating to cure prior to discarding, along with the used syringe and applicator nozzle.

NOTE:  The applicator needle supplied in the kit is a hobby-type, non-hypodermic needle and should not require medical waste disposal.

 

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January, 2020

* * * IMPORTANT SAFETY RECALL REMINDER * * *

According to our records, your 2015 Fusion has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible.

Recall Number and Description:	19S25 – Driver and Passenger Front Seatbelt Pretensioner Cable Repair
What is the issue?	On your vehicle, the driver and passenger front seatbelt pretensioner cables may separate during a deployment. A separated pretensioner cable may not adequately restrain the occupant in a crash, increasing the risk of injury.

 

If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: www.Fordowner.com.

Thank you for your attention to this very important matter.

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Enero de, 2020

* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *

SegURnuestrosregistros,noserealizaronensur2015Fusionlasreparacionesnecesariascorrespondientesalacampaña deseguridad.Lesolicitamosquerealiceestareparacióngratuitaensudistribuidorlocalloantesposible.

 

Número y descripción de la campaña:	19S25 – Reparación de cables del pretensor del asiento delantero del conductor y del pasajero
¿Cuál es el problema?	En su vehículo, los cables del pretensor del cinturón de seguridad del conductor y del pasajero delantero podría separarse durante un despliegue.

 

Si el cable del pretensor del cinturón de seguridad se separa podría no proteger adecuadamente al ocupante en caso de choque, lo cual aumenta el riesgo de sufrir lesiones.

Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com.

Gracias por su atenciic en este asunto sumamente importante.

 

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September 2019

 

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 19S25 / NHTSA Recall 19V-590

2015 Fusion
Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect, which relates to motor vehicle safety, exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, the driver and passenger front seatbelt pretensioner cables may separate during a deployment.
What is the risk?	A separated pretensioner cable may not adequately restrain the occupant in a crash, increasing the risk of injury.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to repair both front seatbelt pretensioner assemblies free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay and request a service date for Recall 19S25. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V-590.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

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Septiembre de 2019

123 SAMPLE ST

SAMPLE CITY, MI  12345-6789

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 19S25 / Campaña de seguridad 19V-590 de la NHTSA

2015 Fusion
Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.

Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	En su vehículo, los cables del pretensor del cinturón de seguridad del conductor y del pasajero delantero podría separarse durante un despliegue.
¿Qué riesgo existe?	Si el cable del pretensor del cinturón de seguridad se separa podría no proteger adecuadamente al ocupante en caso de choque, lo cual aumenta el riesgo de sufrir lesiones.
¿Qué medidas adoptarán Ford y su distribuidor?	Ford Motor Company ha autorizado a su distribuidor a reparar ambos ensambles de los pretensores de los cinturones de seguridad delanteros, sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará?	El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer?	Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 19S25. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Usted debe ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder www.Fordowner.com a para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de efectuar la organización necesaria para llevar a cabo el trabajo. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 19V-590 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 

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Ford Media Center

FORD MOTOR COMPANY ISSUES SAFETY RECALL FOR

SELECT 2015 FORD FUSION AND 2015 LINCOLN MKZ VEHICLES FOR SEAT BELT ANCHOR PRETENSIONERS

Aug 14, 2019 | DEARBORN, Mich.

DEARBORN, Mich., Aug. 14, 2019 – Ford Motor Company is issuing a safety recall for select 2015 Ford Fusion and 2015 Lincoln MKZ vehicles for an issue involving seat belt anchor pretensioners. In affected vehicles, increased temperatures generated during deployment of the driver or frontpassenger seat belt anchor pretensioner could degrade the tensile strength of the cable below the level needed to restrain an occupant. Seat belt assemblies that do not adequately restrain the occupant in a crash can increase the risk of injury. Ford is aware of one report of injury related to this condition.

This action affects 103,374 vehicles in the United States and federal territories, 4,002 in Canada and 1,023 in Mexico. Affected vehicles include:

• 2015 Ford Fusion vehicles built at Flat Rock Assembly Plant from Aug. 1, 2014 to Jan. 30, 2015 and at Hermosillo Assembly Plant from Aug. 1, 2014 to Nov. 24, 2014
• 2015 Lincoln MKZ vehicles built at Hermosillo Assembly Plant from Aug. 1, 2014 to Nov. 21, 2014

Dealers will apply a coating to protect the cable during a pretensioner deployment. The Ford reference number for this recall is 19S25.

 

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2 Affected Products

Vehicles

MAKE	MODEL	YEAR
FORD	FUSION	2015
LINCOLN	MKZ	2015

 

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9 Associated Documents

Recall Quarterly Report #3, 2020-1

RCLQRT-19V590-5246.PDF 211.339KB

 

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V590-5402.PDF 211.25KB

 

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V590-6973.PDF 211.141KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V590-3198.pdf 92.931KB

 

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ISSUED Renotification Notice – IMPORTANT SAFETY RECALL REMINDER

RCRN-19V590-2838.pdf 345.071KB

 

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Recall Acknowledgement

RCAK-19V590-3367.pdf 244.528KB

 

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Manufacturer Notices(to Dealers,etc) – Safety Recall 19S25 – Certain 2015 Model Year Fusion and MKZ Vehicles Driver and Passenger Front Seatbelt Pretensioner Cable Repair

RCMN-19V590-5991.pdf 582.142KB

 

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Miscellaneous Document – Ford Media Center Aug 14, 2019 FORD MOTOR COMPANY ISSUES SAFETY RECALL FOR SELECT 2015 FORD FUSION AND 2015 LINCOLN MKZ VEHICLES FOR SEAT BELT ANCHOR PRETENSIONERS

RMISC-19V590-5763.pdf 87.016KB

 

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Defect Notice 573 Report

RCLRPT-19V590-8998.PDF 215.413KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V590&docType=RCL

 

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