Safety Recall 19S20 – Coast Clutch Cylinder and One-Way Clutch Replacement – 2009-2016 Ford Econoline

June 10, 2019 NHTSA CAMPAIGN NUMBER: 19V432000

Transmission Failure And Loss of Drive Power

A sudden loss of drive power increases the risk of a crash. Transferring occupants of a disabled school bus or ambulance to another vehicle increases their risk of injury.

 

NHTSA Campaign Number: 19V432

Manufacturer Ford Motor Company

Components POWER TRAIN

Potential Number of Units Affected 3,868

 

Summary

Ford Motor Company (Ford) is recalling certain 2009-2016 Ford Econoline vehicles equipped with a 5R110W transmission, 5.4L engine, and a school bus or ambulance preparation package. A weld within the coast clutch may fail, causing an unexpected loss of drive power.

 

Remedy

Ford will notify owners, and dealers will replace the single-engaging coast one-way clutch with a new dual-engaging one-way clutch, free of charge. The recall began August 19, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 19S20.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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August 6, 2019

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S20
Certain 2009-2016 Econoline Ambulance and School Bus Vehicles – Equipped with a
5.4L Engine and 5R110W Transmission
Coast Clutch Cylinder and One-Way Clutch Replacement

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Econoline	2009-2016	Ohio	May 11, 2009 through December 10, 2015

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

This program affects vehicles sold with ambulance or school bus prep-packages or vehicles currently in service as an ambulance or school bus.

NOTE: To request adding an ambulance or school bus that meets the model year, engine and transmission criteria to this program, please submit a Non-Involved contact type to the SSSC via the SSSC Web Contact Site and be prepared to provide pictures that clearly demonstrate vehicle usage and the vehicle’s VIN label.

 

REASON FOR THIS SAFETY RECALL

In all of the affected vehicles, a coast clutch cylinder weld may fail. If this weld fails, the transmission is no longer able to transmit torque in forward or reverse, resulting in a loss of motive power. The majority of weld failures occur when the driver attempts to accelerate from a stop. If the weld failure occurs while the vehicle is moving, the vehicle will coast to a stop with all normal engine, braking and steering functionality, as if the transmission was shifted into neutral. School bus and ambulance applications present unique vulnerabilities if a loss of motive power concern occurs.

 

SERVICE ACTION

Dealers will replace the coast clutch cylinder and replace the single-engaging coast one-way clutch (OWC) with a dual-engaging OWC. This repair must be performed before delivering any new in-stock vehicles involved in this recall.

Note: If vehicle had a loss of motive power concern and the malfunction indicator light (MIL) is illuminated, diagnostic trouble codes (DTC) P0751, P0730 and/or P2700 may be present in the PCM and these DTCs must be cleared using the Integrated Diagnostic System (IDS). This condition will not cause other DTCs to be set.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of August 20, 2019. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
Recall Reimbursement Plan

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

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ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S20
Certain 2009-2016 Econoline Ambulance and School Bus Vehicles – Equipped with a 5.4L Engine and
5R110W Transmission – Coast Clutch Cylinder and One-Way Clutch Replacement

 

OASIS ACTIVATION

OASIS was activated on June 11, 2019

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists became available through https://web.fsavinlists.dealerconnection.com on June 11, 2019. Owner names and addresses will be available by September 06, 2019.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

• This safety recall must still be performed, even if the owner has paid for a previous repair, unless the repair was performed following TSB 16-0057. If TSB 16-0057 was performed, contact the SSSC to request closing this recall. Claiming a refund will not close the recall.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with required repairs related to a 5R110W transmission coast clutch cylinder failure and one-way clutch replacement on an ambulance or school bus vehicle equipped with a 5.4L Engine.

 

RENTAL VEHICLES 

Rental vehicles are not approved for this program.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
  • Ford vehicles – 3 years or 36,000 miles

• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number (19S20) is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

• Provision for Locally Obtained Supplies: penetrating oil, and petroleum jelly.

NOTE: The listed locally obtained supplies can be used on multiple vehicles.

• Program Code: 19S20
  • Misc Expense: OTHER
  • Amount: Actual cost up to $2.00

• Refunds: Submit refunds on a separate repair line.
  • Program Code: 19S20       – Misc. Expense: ADMIN
  • Expense: REFUND             – Misc. Expense: 0.2 Hrs.
• Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.

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ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S20
Certain 2009-2016 Econoline Ambulance and School Bus Vehicles – Equipped with a 5.4L Engine and
5R110W Transmission – Coast Clutch Cylinder and One-Way Clutch Replacement

 

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Replace Coast Clutch Cylinder and One-Way Clutch	19S20B	5.2 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Description	Part Number	Order Quantity	Claim Quantity
Coast Clutch Cylinder	7C3Z-7G387-B	1	1
Coast One-Way Clutch (OWC)	7C3Z-7A089-A	1	1
Nut – Torque Converter to flex plate (6 Req., 4 per package)	378941-S441	2	6
O-ring – Fill Tube	391308-S102	1	1
Filter and Seal Assembly (Screen Assembly)	8C3Z-7A098-D	1	1
Gasket – Pump	3C3Z-7A136-AA	1	1
Bolt – Pump (9 Req.)	3C3Z-7N134-BA	1	9
Piston	6C3Z-7A262-AA	1	1
Seal – Pump outer diameter square-cut	3C3Z-7A248-AA	1	1
O-ring – Pump fluid seal	3C3Z-7A248-BA	1	1
Bolt – Driveshaft (4 bolts Req. for 1 piece driveshaft;  8 bolts req. for 2 piece driveshaft; 2 per package)	N811880-S100	Up to 4	Up to 8
Nut – Transmission isolator (2 Req. for 2 piece Driveshaft only, 1 per package)	N807479-S102	2 Piece Driveshaft Only
		2	2
Fluid – Motorcraft MERCON® LV Automatic Transmission	XT-10-QLVC	Up to 20 Quarts As Required
Grease – Motorcraft® Premium Long-Life	XG-1-E1	Claim as MISC. OTHER As Required
Penetrating oil	Obtain Locally*
Petroleum jelly

 

Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

* Locally obtained supplies can be used on multiple vehicles.

 

DEALER PRICE

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

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ATTACHMENT III

COAST CLUTCH CYLINDER AND ONE-WAY CLUTCH REPLACEMENT

 

OVERVIEW

In all of the affected vehicles, a coast clutch cylinder weld may fail.  If this weld fails, the transmission is no longer able to transmit torque in forward or reverse, resulting in a loss of motive power.  The majority of weld failures occur when the driver attempts to accelerate from a stop.  If the weld failure occurs while the vehicle is moving, the vehicle will coast to a stop with all normal engine, braking and steering functionality, as if the transmission was shifted into neutral.  School bus and ambulance applications present unique vulnerabilities if a loss of motive power concern occurs.

 

SERVICE PROCEDURE

Special Tool List:	Unique Tool List:
100-001 – Slide Hammer	Straight Edge
307-001 – Remover, Bushing	90 Degree Angled Pick
307-015 – Compressor, Clutch Spring	Long Extension Magnet
307-091 – Handle, Torque Converter	Rubber Tipped Air Blow Gun
307-222 – Aligner, Transmission Fluid Pump	Snap Ring Pliers
307-S383 – Loading Fixture, Clutch
307-346 – Retainer, Torque Converter
307-384 – Fixture Handle, Coast Clutch
307-385 – Fixture Body, Coast Clutch
307-387 – Protector, Clutch Piston Seal
307-455 – Aligner, Clutch Spring Compressor
307-003 – Holding Fixture, Transmission
307-005 – Slide Hammer
307-014 – Installer, Front Pump Fluid Seal
307-221 – Remover, Transmission Fluid Pump

 

1. Remove the Transmission assembly. Please follow the Workshop Manual (WSM) procedures in Section 307-01.

WARNING: Secure the torque converter in the transmission during removal or installation. The torque converter is heavy and may result in injury if it falls out of the transmission. Failure to follow this instruction may result in serious personal injury.

NOTE: Penetrating oil is recommended to be used on the transmission to engine mounting bolts before removal.

2. Mount the transmission on the bench using a suitable stand or transmission holding fixture such as 307-003 as shown. See Figure 1.

NOTE: Transmission shown is similar but may not be an exact representation of the assembly in question.

3. Remove the Torque Converter Retainer (307-346). See Figure 2.

4. Using the Torque Converter Handles (307-091), remove the torque converter. See Figure 3.

5. Remove the input shaft by lifting the input shaft up and out of the transmission. See Figure 4.

6. Remove the transmission fluid pan and gasket. See Figure 5.

NOTE: Do not discard the transmission fluid pan gasket unless damaged. This is a reusable transmission fluid pan gasket.

7. Remove and discard the transmission fluid filter and seal assembly. Use a right angle pick to extract the seal. See Figure 6.

NOTICE: Carefully remove the transmission fluid filter seal. Damage to the seal bore will cause transmission failure.

8. Remove and discard the nine front pump bolts. See Figure 7.

9. Remove the front pump using the Transmission Fluid Pump Remover (307-221) attached to a Slide Hammer (100-001). See Figure 8.

10. Remove and discard the front pump gasket. See Figure 9.

11. Remove the No. 2A overdrive sun gear thrust bearing. See Figure 10.

12. Remove the overdrive separator plates, clutch plates and overdrive pressure plate. See Figures 11 and 12.

13. Install the Clutch Loading Fixture and Handle (307-S383), onto the coast clutch assembly. See Figures 13 and 14.

14. Remove the coast clutch assembly from the transmission then remove the Clutch Loading Fixture from the coast clutch assembly. See Figure 15.

15. Remove the No. 4 thrust bearing. See Figure 16.

16. Separate the coast clutch hub assembly from the coast clutch assembly and set the coast clutch hub assembly aside to be reinstalled later in this procedure. See Figure 17.

17. Remove the retaining ring from the coast clutch pressure plate One-Way Clutch (OWC). See Figure 18.

18. Remove and discard the coast clutch pressure plate OWC assembly. Then remove the clutch plates and set them aside to be installed into the new coast clutch cylinder assembly later in this procedure. See Figure 19.

19. Using the Clutch Spring Compressor Aligner (307-455) and Clutch Spring Compressor (307-015), remove the coast clutch return spring retaining ring. See Figures 20 and 21.

NOTICE: Do not over compress the return spring or damage to the spring will occur.

20. Remove the Clutch Spring Compressor Aligner and Clutch Spring Compressor, then remove the coast clutch return spring. See Figure 22.

21. Using an arbor press, V-block plate and impact sockets, remove the sun gear. Discard the original coast clutch cylinder assembly and piston. See Figures 23 and 24.

22. Install the original sun gear onto the new coast clutch cylinder assembly. See Figures 25 and 26.

NOTE: Prior to installation, lightly lubricate all O-ring seals with automatic transmission fluid.

23. Lube the inner and outer coast clutch piston seals with automatic transmission fluid and install the new piston into the new coast clutch cylinder using the Clutch Piston Seal Protector (307-387). See Figure 27.

24. Install the coast clutch return spring into the new coast clutch cylinder assembly. Using the Clutch Spring Compressor Aligner (307-455) and Clutch Spring Compressor (307-015), install the coast clutch return spring retaining ring. Refer to Figures 20, 21 and 22.

NOTE: If the retaining ring will not seat, ensure that the retaining ring is installed in the correct retaining ring slot.

25. Install the new coast clutch pressure plate OWC assembly and the clutch plates starting with the externally splined steel clutch plate. See Figures 19, 28a and 28b.

NOTE: When installing the new coast clutch pressure plate OWC, the words “THIS SIDE UP” should be visible.

26. Install the coast clutch pressure plate OWC retaining snap ring. See Figure 18.

27. Air check the coast clutch assembly by stacking the torque converter, transmission fluid front pump and the coast clutch assembly as shown in Figure 29. Using a rubber tipped blow gun, apply 20 psi (138 kPa) of air to the coast clutch assembly test port on the transmission fluid front pump as shown in Figure 29. Unstack the transmission fluid front pump and the coast clutch assembly from the torque converter.

• A dull thud may be heard or movement felt when the clutch piston is applied during the air check.

WARNING: Always wear protective safety glasses with side shields. Failure to follow this instruction may result in serious personnel injury.

WARNING: Only use short bursts of air, not to exceed 20 psi (138 kPa), when testing the coast clutch assembly. Failure to follow this instruction may result in component damage and/or serious personnel injury.

28. Install the coast clutch hub assembly into the coast clutch cylinder assembly. See Figure 30.

NOTE: Lightly lubricate all thrust bearings and washers with petroleum jelly to hold them in place during assembly as needed.

29. Install the No. 4 thrust bearing and washer onto the coast clutch hub assembly. See Figure 31.

30. Using the Clutch Loading Fixture (307-S383), install the coast clutch assembly. See Figures 32 and 33.

31. Install the overdrive pressure plate with the notches facing up. See Figure 34.

32. Install the overdrive clutch plates. Start with the friction plate, alternating with a steel plate. See Figure 35a and 35b.

33. Clean any residual transmission fluid from the transmission front pump gasket surface and from the transmission fluid front pump retainer holes. See Figure 36.

34. Install a new transmission front pump gasket. See Figure 37.

35. Install the No. 2A overdrive sun gear thrust bearing. See Figure 38.

36. Install the input shaft into the case. See Figure 39.

37. Install the Transmission Fluid Pump Aligner (307-222) into the case in order to achieve front pump- to-case alignment. See Figure 40.

NOTE: The Transmission Fluid Pump Aligner is used in a case hole located at either the 5 o’clock or 11 o’clock positions.

38. Remove and discard the front pump outer diameter square-cut pump seal. See Figure 41.

39. Using the Bushing Remover (307-001) and Slide Hammer (307-005), remove and discard the front pump fluid seal. See Figure 42.

40. Using the Front Pump Fluid Seal Installer (307-014), install a new front pump fluid seal. See Figure 43.

41. Coat the new front pump outer diameter square-cut seal with transmission fluid and install it with the white stripe facing out. See Figure 44.

42. Check to make sure that the No. 1 thrust washer is installed on the pump stator, and make sure that the No. 2A bearing is installed onto the pump support.

43. Using the Transmission Fluid Pump Aligner (307-222), install the front pump assembly with the transmission in a vertical position to avoid damage to the pump stator support Teflon® seals and then remove the Transmission Fluid Pump Aligner. See Figure 45.

44. Install nine new front pump body-to-case retaining bolts. See Figure 46.

• Torque to 20 lb-ft (27 Nm).

45. Lubricate the new transmission fluid filter seal with automatic transmission fluid and install a new transmission fluid filter. See Figure 47.

NOTE: Prior to installing the transmission fluid filter, make sure that the old seal is not stuck in the case. See Figure 6.

46. Clean the transmission fluid pan, magnet and the gasket mounting surface. Position the magnet over the dimple in the transmission fluid pan and position the transmission fluid pan gasket onto the transmission fluid pan. See Figure 48.

NOTE: Reuse the transmission fluid pan gasket unless it is damaged.

47. Install the transmission fluid pan and gasket. See Figure 49.

• Torque to 177 lb-in (20 Nm).

NOTE: Tighten all the transmission fluid pan bolts in a crisscross pattern.

48. Lubricate the converter hub with automatic transmission fluid. See Figure 50.

NOTICE: Use care when installing the torque converter to avoid damage to the front pump stator support seal.

NOTICE: Make sure the converter hub is fully engaged in the front pump support and the gear rotates freely. Do not damage the hub seal.

49. Using the Torque Converter Handles (307-091), install the torque converter. Push and rotate the converter onto the front pump assembly until it bottoms out. See Figure 51.

50. Check the seating of the torque converter. See Figure 52.

a. Place the straightedge across the converter housing.

b. Make sure there is a gap between the converter pilot face and the straightedge.

c. Remove the Torque Converter Handles.

51. Install the Torque Converter Retainer (307-346) to hold the torque converter in place when installing the transmission. See Figure 2.

NOTICE: If the torque converter slides out, the hub seal may be damaged.

52. Dismount the transmission case from the stand and install it on a suitable high-lift transmission jack.

53. Install the Transmission assembly. Please follow the Workshop Manual procedures in Section 307-01.

54. If vehicle had a loss of motive power concern and the malfunction indicator light (MIL) is illuminated, diagnostic trouble codes (DTC) P0751, P0730 and/or P2700 may be present in the PCM and these DTC’s must be cleared using the Integrated Diagnostic System (IDS). This condition will not cause other DTC’s to be set.

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Ford Motor Company
Recall Reimbursement Plan for 19S20

 

Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. 

Regarding the specific reimbursement plan for Recall # 19S20, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to September 06, 2019. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2019. The following is the text of that letter and the Plan:

 

General Recall Reimbursement Plan
(As submitted to the NHTSA)

 

Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.

Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.

 

Reimbursement Notification 

Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:

Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251

 

Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency.

 

Costs to be Reimbursed 

For vehicles, reimbursement will not be less than the lesser of:

• The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.

For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.

Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).

 

Entities Authorized to Provide Reimbursement

Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.

Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.

 

Required Documentation 

The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:

• Claimant name and address
• Vehicle make, model, and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall.

Failure to submit all of the above information may result in denial of the reimbursement request.

 

Additional Information 

The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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August 2019

 

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 19S20 / NHTSA Recall 19V-432

2016 E-350 Econoline

Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, it may be possible that a weld inside the transmission will fail. If this weld fails, the transmission is no longer able to transmit torque in forward or reverse, resulting in a loss of drive power.
What is the risk?	If the weld failure occurs while the vehicle is moving, the vehicle will lose drive power, with all normal engine, braking and steering functionality, as if the transmission was shifted into neutral. A sudden loss of power can increase the risk of a crash. School bus and ambulance applications present unique vulnerabilities if a loss of drive power and vehicle mobility occurs, increasing the risk of injury.
What will Ford and your dealer do?	Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the coast clutch cylinder and replace the single-engaging coast one-way clutch (OWC) with a dual-engaging OWC free of charge (parts and labor).
How long will it take?	The time needed for this repair is approximately one-full day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay and request a service date for Recall 19S20. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Have you previously paid for this repair?	If you have previously paid for a repair that addresses the issue described in this letter, you may still need to have this recall performed. Please contact your dealer to determine whether the updated parts were installed during the previous repair. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to a 5R110W transmission coast clutch cylinder failure and one-way clutch replacement on an ambulance or school bus vehicle equipped with a 5.4L Engine. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V-432.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

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Agosto de 2019

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Seguridad Aviso de campaña de seguridad 19S20 / Campaña 19V-432 de la NHTSA

2016 E-350 Econoline

Número de identificación del vehículo (VIN): 1FDEE3FL7GDC02844

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	Es posible que falle la soldadura en el interior de la transmisión de su vehículo. Si esto sucede, la transmisión ya no podrá transmitir la torsión hacia adelante o en reversa, lo cual se traduciría en una pérdida de la potencia de impulsión.
¿Qué riesgo existe?	Si la soldadura falla cuando el vehículo está en movimiento, este podría perder la potencia de impulsión, con todas las funciones del motor, frenado y dirección normales, como si la transmisión se cambiara a neutral. Una pérdida repentina de la potencia puede aumentar el riesgo de sufrir un choque. Los buses escolares y las ambulancias presentan vulnerabilidades únicas si ocurre una pérdida de la potencia de impulsión y la movilidad del vehículo, lo cual aumenta el riesgo de sufrir lesiones.
¿Qué medidas adoptarán Ford y su distribuidor?	En este momento las piezas para reparar su vehículo se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a reemplazar el cilindro del embrague de inercia y a reemplazar el embrague de un solo giro (OWD) de inercia de enganche único con un OWC de enganche doble sin costo alguno para usted (piezas y mano de obra).
¿Cuánto tiempo tomará?	El tiempo necesario para realizar esta reparación es, aproximadamente, un día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer?	Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 19S20. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Usted debe ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
¿Ha pagado anteriormente por esta reparación?	Si usted ha pagado previamente por la reparación que aborda el problema descrito en esta carta, igualmente debería realizar esta campaña. Póngase en contacto con su distribuidor para determinar si las piezas actualizadas se instalaron durante la reparación previa. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Los reembolsos solo se ofrecerán por servicios relacionados con una falla del cilindro del embrague de inercia de la transmisión 5R110W y el reemplazo del embrague de un solo giro en un vehículo de ambulancia o bus escolar equipado con motor 5.4L. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud de reembolso con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la campaña de seguridad 19V-432 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 

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June 11, 2019

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 19S20
Certain 2009-2016 Econoline Ambulance and School Bus Vehicles – Equipped with a 5.4L Engine and 5R110W Transmission
Coast Clutch Cylinder and One-Way Clutch Replacement

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Econoline	2009-2016	Ohio	May 11, 2009 through December 10, 2015

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

This program affects vehicles sold with ambulance or school bus prep-packages or vehicles currently in service as an ambulance or school bus.

NOTE:  To request adding an ambulance or school bus that meets the model year, engine and transmission criteria to this program, please submit a Non-Involved contact type to the SSSC via the SSSC Web Contact Site and be prepared to provide pictures that clearly demonstrate vehicle usage and the vehicle’s VIN label.

 

REASON FOR THIS SAFETY RECALL

In all of the affected vehicles, a coast clutch cylinder weld may fail. If this weld fails, the transmission is no longer able to transmit torque in drive or reverse, resulting in a loss of motive power. The majority of weld failures occur when the driver attempts to accelerate from a stop. If the weld failure occurs while the vehicle is moving, the vehicle will coast to a stop with all normal engine, braking and steering functionality, as if the transmission was shifted into neutral. School bus and ambulance applications present unique vulnerabilities if a loss of motive power concern occurs.

 

SERVICE ACTION

DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall.  A complete Dealer Bulletin will be provided to dealers by the end of the third quarter 2019, when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.

IMPORTANT:  Dealers should open a Repair Order (RO) only when a full dealer bulletin is published.  Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.

 

PLEASE NOTE:   

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.   

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

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19S20 Chronology

August – November, 2018:  On August 21, 2018 NHTSA opened investigation PE18-010 regarding loss of motive power without warning allegations in 2009-2016 Model Year Econoline vehicles with the 5R110W transmission.  In opening their investigation, NHTSA referenced a complaint from a fleet operator that needed to transfer individuals with special needs from a disabled Econoline school bus in a roadway.  The Agency sent an Information Request to Ford on September 21, 2018; Ford’s response was provided on November 2, 2018.

Ford’s investigation found reports principally related to a weld in the Coast Clutch Cylinder within the 5R110W transmission, which transmits torque from the engine to the transmission.  Investigation of field return parts found evidence of weld failure in the coast clutch cylinder.  When this weld fails, the transmission is no longer able to transmit torque, resulting in loss of motive power. The majority of weld failures were found to occur when the torque is highest, which is when the driver attempts to accelerate from a stop.  There were no reports of accident or injury related to this condition.

December 2018 – March 2019:  Ford’s ongoing analysis found an elevated rate of reports for 5.4L engines compared with other engines.  NHTSA provided Ford with vehicle information and fleet contact information obtained by the Agency to facilitate Ford’s inspection of complaint vehicles.  These field inspections found no unusual vehicle usage or maintenance practices that might contribute to these reports.

April – May 2019:  Ford conducted ongoing reviews with the Agency pertaining to the unique performance of the 5.4L engine applications, as well as certain vehicle applications such as school bus usage.  Analysis included detailed review of reports from the field, dealer and fleet visits, and returned part analysis.  Though the majority of reports pertained to vehicles at a stop and not while moving, Ford discussed with the Agency the ongoing concern pertaining to school bus applications that present unique vulnerabilities if a loss-of-mobility without warning concern occurs.  Ford observed that unique vulnerabilities may also exist on ambulance applications with 5.4L engines based on an elevated rate of reports.

On June 3, 2019, Ford’s Field Review Committee reviewed the concern and approved a field action.

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8 Affected Products

Vehicle

MAKE	MODEL	YEAR
FORD	ECONOLINE	2009-2016

 

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12 Associated Documents

Miscellaneous Document – Ford Media Center – Jun 12, 2019 FORD MOTOR COMPANY ISSUES FOUR SAFETY RECALLS

RMISC-19V432-9242.pdf 551.976KB

 

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Recall Acknowledgement

RCAK-19V432-5585.pdf 307.018KB

 

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Manufacturer Notices(to Dealers,etc) – SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 19S20

RCMN-19V432-2240.pdf 56.716KB

 

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Chronology

RMISC-19V432-3093.pdf 50.422KB

 

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Defect Notice 573 Report

RCLRPT-19V432-7673.PDF 213.915KB

 

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V432-4673.pdf 88.29KB

 

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Manufacturer Notices(to Dealers,etc.) NEW VEHICLE DEMO/ DELIVERY HOLD – Safety Recall 19S20 of certain 2009-2016 Econoline Ambulance and School Bus Vehicles – Equipped with a 5.4L Engine and 5R110W Transmission Coast Clutch Cylinder and One-Way Clutch Replacement.

RCMN-19V432-3329.pdf 7964.588KB

 

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V432-4288.PDF 211.243KB

 

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V432-2361.PDF 211.135KB

 

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ISSUED Renotification Notice

RCRN-19V432-1183.pdf 347.261KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V432-1837.pdf 95.519KB

 

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Recall Quarterly Report #3, 2020-1

RCLQRT-19V432-4256.PDF 211.33KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V432&docType=RCL

 

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1 Associated Investigation

Internal Transmission Failure
NHTSA ID: PE18010
Dated opened: August 21, 2018

ODI received 4 consumer complaints from 2 separate municipalities stating that multiple buses in their fleets had internal transmission failures while stopped and in gear. In all instances, there were no prior indications (slipping, erratic shifting…) when the transmission failed. One of the fleets uses the buses to transport special needs people and when the transmission failed, a second bus was required to transport the stranded passengers requiring they be transfered roadside.

The second fleet operating as public transportation in a rural area, had multiple buses come to a stop at traffic lights, were unable to move forward, and required another bus to transfer the passengers. In these instances the buses were towed to the dealer where a Coast Clutch Hub assembly was replaced.

Ford has issued 2 Technical Service Bulletins (TSB) regarding failure of the Coast Clutch assembly on various model year vehicles.

A Preliminary Evaluation has been opened to determine if a defect in the subject vehicle transmissions present an unreasonable risk to operators and passengers.

The above VOQs can be reviewed at NHTSA.gov under identification numbers 11102982, 11102981, 11072827, and 11072830.

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