Safety Recall 19S07 – 6R80 Sudden Transmission Downshift – Powertrain Control Module Programming – 2011-2013 Ford F-150 & Lincoln Mark LT

February 11, 2019 NHTSA CAMPAIGN NUMBER: 19V075000

Unexpected Transmission Downshift

Unexpectedly downshifting into first gear may result in a loss of vehicle control, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V075

Manufacturer Ford Motor Company

Components POWER TRAIN

Potential Number of Units Affected 1,263,051

 

Summary

Ford Motor Company (Ford) is recalling certain 2011-2013 F-150 vehicles equipped with a 6-speed automatic transmission. The transmission may unexpectedly downshift into first gear, regardless of vehicle speed.

 

Remedy

Ford will notify owners, and dealers will reprogram the powertrain control module, free of charge. The recall began March 4, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 19S07.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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February 12, 2019

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –   Safety Recall 19S07
Certain 2011 – 2013 Model Year F-150/Lincoln Mark LT Vehicles Equipped With A 6R80 Transmission
6R80 Sudden Transmission Downshift – Powertrain Control Module Programming

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
F-150/Lincoln Mark LT	2011-2013	Dearborn	April 28, 2010 through October 28, 2013
		Kansas City	May 18, 2010 through November 18, 2013

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, an intermittent Output Shaft Speed Sensor (OSS) failure may result in an unintended downshift into first gear.  Depending on vehicle speed at the time of the downshift, an abrupt wheel speed reduction may occur, which could cause the rear tires to slide or lock up until the vehicle speed slows down.  This condition could result in a loss of vehicle control, increasing the risk of a crash.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to perform the following steps:

1. DO NOT attempt repair on 2013 Model Year F-150 vehicles equipped with 3.5L GTDI engines at this time – software update not available until 2nd Quarter, 2019.
2. Check for available powertrain control module (PCM) software update and reprogram the PCM using IDS Release 112.04 or higher. Some vehicles may already have the latest software. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of March 4^th, 2019. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
Recall Reimbursement Plan

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

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ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S07
Certain 2011 – 2013 Model Year F-150/Lincoln Mark LT Vehicles Equipped With A 6R80 Transmission
6R80 Sudden Transmission Downshift – Powertrain Control Module Programming

 

OASIS ACTIVATION

OASIS will be activated on February 12, 2019.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 12, 2019. Owner names and addresses will be available by March 19, 2019.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles if they follow all instructions and warnings contained in the recall notice.
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS  

Refunds are not approved for this program.

 

RENTAL VEHICLES

Rental vehicles are not approved for this program.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
  • Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles

• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number (19S07) is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

 

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ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S07
Certain 2011 – 2013 Model Year F-150/Lincoln Mark LT Vehicles Equipped With A 6R80 Transmission
6R80 Sudden Transmission Downshift – Powertrain Control Module Programming

 

LABOR ALLOWANCES

Software is not currently available 2013MY F-150 vehicles equipped with 3.5L GTDI engines, do not attempt repair at this time.

Description	Labor Operation	Labor Time
DO NOT attempt repair on 2013MY F-150 vehicles equipped with 3.5L GTDI engines Reprogram the Powertrain Control Module (PCM) using IDS release 112.04 or higher	19S07B	0.3 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Parts are not required to complete this repair.

 

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ATTACHMENT III

CERTAIN 2011-2013 MODEL YEAR F-150/LINCOLN MARK LT VEHICLES
EQUIPPED WITH A 6R80 TRANSMISSION
6R80 SUDDEN TRANSMISSION DOWNSHIFT — POWERTRAIN CONTROL MODULE PROGRAMMING

 

OVERVIEW

In some of the affected vehicles, an intermittent Output Shaft Speed Sensor (OSS) failure may result in an unintended downshift into first gear.  Depending on vehicle speed at the time of the downshift, an abrupt wheel speed reduction may occur, which could cause the rear tires to slide or lock up until the vehicle speed slows down.  This condition could result in a loss of vehicle control, increasing the risk of a crash.

 

SERVICE PROCEDURE

IMPORTANT:  DO NOT attempt repair on 2013 Model Year F-150 vehicles equipped with 3.5L GTDI engines at this time – software update not available until 2nd Quarter, 2019.

 

Module Reprogramming

NOTE:  Reprogram appropriate vehicle modules before performing diagnostics and clear all DTC’s after programming.  For DTC’s generated after reprogramming, follow normal diagnostic service procedures.

1. Connect a battery charger to the 12V battery.

NOTE:  Make sure the Integrated Diagnostic Software (IDS) computer does not enter sleep mode during programming.

2. Reprogram the Transmission/Powertrain control module using IDS release 112.04 or higher.

a. Some vehicles may already have the latest software, as software was released in phases.

b. Make sure you are connected to the Internet prior to reprogramming.

NOTE:  Calibration files may also be obtained at www.motorcraftservice.com.

NOTE:  Follow the IDS on-screen instructions to complete the reprogramming procedure.

3. Disconnect the battery charger from the 12V battery once the reprogramming has completed.

 

Important Information for Module Programming                                                                                                                        

NOTE:  When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.

• Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage.  Make sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO).  Starting the vehicle before creating a session will cause errors within the programming inhale process.

 

Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!

a. Obtain the original IDS that was used when the programming error occurred during module reprogramming (MR) or programmable module installation (PMI).

b. Disconnect the VCM from the data link connector (DLC) and the IDS.

c. Reconnect the VCM to IDS and then connect to the DLC.  Once reconnected, the VCM icon should appear in the corner of the IDS screen.  If it does not, troubleshoot the IDS to VCM connection.

d. Locate the original vehicle session when programming failed.  This should be the last session used in most cases.  If not, use the session created on the date that the programming failed.

NOTE:  If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen.  This loads any deleted sessions and allows you to look through them.  Double-click the session to restore it.

e. Once the session is loaded, the failed process should resume automatically.

f.  If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.

g. Follow all on-screen prompts/instructions.

h. The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.

 

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3 Affected Products

Vehicle

MAKE	MODEL	YEAR
FORD	F-150	2011-2013

 

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13 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-19V075-6921.pdf 96.418KB

 

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V075-3158.pdf 182.386KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V075-3357.pdf 93.723KB

 

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Recall Acknowledgement

RCAK-19V075-6577.pdf 245.823KB

 

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Manufacturer Notices(to Dealers,etc) – SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S07

RCMN-19V075-4943.pdf 167.925KB

 

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Chronology

RMISC-19V075-8919.pdf 22.484KB

 

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Miscellaneous Document – Ford Media Center – Feb 13, 2019 FORD MOTOR COMPANY ISSUES THREE RECALLS IN NORTH AMERICA

RMISC-19V075-8679.pdf 430.296KB

 

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Defect Notice 573 Report

RCLRPT-19V075-8473.PDF 213.957KB

 

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Manufacturer Notices(to Dealers,etc)- NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S07 – Supplement #1

RCMN-19V075-7519.pdf 181.542KB

 

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Recall Quarterly Report #1, 2019-1

RCLQRT-19V075-4567.PDF 211.142KB

 

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Manufacturer Notices(to Dealers,etc)- SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S07 – Supplement #2

RCMN-19V075-2645.pdf 135.034KB

 

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Recall Quarterly Report #2, 2019-2

RCLQRT-19V075-7589.PDF 211.249KB

 

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Recall Quarterly Report #3, 2019-3

RCLQRT-19V075-9966.PDF 211.344KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V075&docType=RCL

 

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1 Associated Investigation

Unexpected Transmission Downshift
NHTSA ID: RQ17010
Dated opened: December 25, 2017

In March of 2016 Ford Motor Company launched safety recall 16V-248 to address unexpected transmission downshifts to 1st gear occurring on certain model year 2011-2012 Ford F-150, Ford Expedition, Lincoln Navigator and Ford Mustang vehicles. An unexpected downshift to 1st gear can cause the vehicle to slow down suddenly and without warning. This can also cause the rear tires to skid or lock up, increasing the risk of a crash. Ford recalled vehicles built between certain production dates to address this defect.

The Office of Defects Investigation (ODI) has received 123 reports concerning the automatic transmission unexpectedly downshifting into a lower gear without input since the launch of 16V-248 on model year 2011-2013 Ford F-150, Expedition and Lincoln Navigator vehicles. Many reports claim the vehicle was not covered under 16V-248 despite having the same symptoms. Additionally, some reports indicate that the remedy was not effective. ODI has received 2 reports of crashes and no injuries.

ODI has opened this investigation to further analyze the scope, frequency and consequence of the alleged incidents.

ODI reports cited above; 10985839, 10984844, 10984829, 10984426, 10983242, 10983195, 10983171, 10980493, 10979225, 10970894, 10970779, 10970618, 10970367, 10969421, 10967885, 10967731, 10967335, 10966131, 10965919, 10959119, 10958303, 10955579, 10955297, 10954555, 10954325, 10950179, 10946888, 10945269, 10945166, 10939947, 10937069, 10935277, 10934597, 10930140, 10926970, 10926609, 10926348, 10925536, 10925009, 10924132, 10919888, 10910520, 10910111, 10909999, 10908680, 10907083, 10907076, 10905181, 10904824, 10897934, 10896601, 10895347, 10895139, 10893392, 10891736, 10889119, 10885784, 11020890, 11020725, 11020285, 11019546, 11019060, 10885074, 10885033, 10884366, 10883292, 10882963, 10876551, 10876186, 10874800, 10874667, 10871047, 10865343, 10864491, 10863708, 10861924, 10854025, 10822202, 10822171, 10817534, 11015958, 11012765, 11012591, 11006233, 11005369, 11003409, 11002952, 10992753, 10992209, 10992082, 10991757, 10991261, 10991073, 10990710, 10986288, 10986234, 11041671, 11040520, 11042154, 11043007, 11044364, 11042874, 11042517, 11045622, 11046046, 11044490, 11047456, 11047815, 11048079, 11047664, 11052341, 11051305, 11051285, 11051173, 11051534, 11051358, 11051507, 11052165, 11051712, 11052608, 11054001, 11053459, 11053733

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Reprogramming

Service Information & Reprogramming

 

Module Reprogramming

Diagnostic Software	Interface Device	Complete Vehicle Diagnostics		Module Programming
		1996-2017 Model Year	2018-Present Model Year	1996-2017 Model Year	2018-Present Model Year
IDS/FDRS	VCM, VCM II, VCMM	X	X	X	X
FJDS/FDRS	Compatible J2534 Devices (Including VCM II and VCMM)		X	X	X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

	CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
	CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
	CarDAQ-Plus
	CarDAQ-M
	VSI J2534 ECU Reprogrammer
	Mongoose-Plus J2534
	Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles
	RAP2 OEM J2534 Remote Reprogramming Tool
	BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
	Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
	GODIAG J2534

 

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Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

 

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