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NHTSA Campaign Number: 17V803
Manufacturer Ford Motor Company
Components AIR BAGS
Potential Number of Units Affected 10,157
Inflator Component may Detach During Deployment
If the component detaches during deployment, it may enter the passenger compartment and be a projectile within the vehicle cabin, increasing the risk of injury.
Summary
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Remedy
Ford will notify owners, and dealers will replace the driver and passenger side curtain air bags, as necessary, free of charge. The recall is expected to begin January 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 17S44.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
March 14, 2018
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 17S44 – Supplement #2
Certain 2018 Model Year Escape Vehicles
Side Curtain Airbag Replacement
New! REASON FOR THIS SUPPLEMENT
- Side curtain airbags removed from vehicles must be returned to the supplier (Autoliv). The packaging from the new replacement part must be used for returns. Refer to the Parts Retention and Return section for further details.
- The Technical Information has been updated to demonstrate new side curtain airbag removal from the packaging to prevent damage.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Escape | 2018 | Louisville | November 13, 2017 through January 12, 2018 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
Approximately 1,000 VINs were added to this safety recall on February 7, 2018.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the top hat diffuser on the side curtain airbag inflator may detach from the inflator during deployment. A detached top hat diffuser may cause the side curtain airbag to tear and not fully inflate. There is also potential for the diffuser to become a projectile in the passenger compartment. A top hat diffuser that detaches during airbag deployment may increase the risk of injury in a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the affected side curtain airbag. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters for the original population were mailed the week of January 29, 2018. Owner letters for the additional vehicles are expected to be mailed the week of February 12, 2018. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: VIN Lookup Tool
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 17S44 – Supplement #2
Certain 2018 Model Year Escape Vehicles
Side Curtain Airbag Replacement
New! OASIS ACTIVATION
OASIS was activated on December 19, 2017, and updated February 7, 2018 for the added population.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on December 19, 2017. Owner names and addresses will be available by February 16, 2018.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required for these vehicles:
- Ford vehicles – 3 years or 36,000 miles
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using One Warranty Solution (OWS).
- When entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (17S44) is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
IMPORTANT: Click the radio button on the Related Damage Indicator.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 17S44 – Supplement #1
Certain 2018 Model Year Escape Vehicles
Side Air Curtain Replacement
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Replace one side curtain airbag | 17S44B | 2.2 Hours |
| Replace both side curtain airbags | 17S44C | 2.4 Hours |
New! PARTS REQUIREMENTS / ORDERING INFORMATION
| Part Number | Description | Order Quantity | Claim Quantity |
| EJ5Z-74042D94-B | Side curtain airbag – Right side | 1 | 1 |
| EJ5Z-74042D95-C | Side curtain airbag – Left side | 1 | 1 |
The DOR/COR number for this recall is 51113.
Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
NEW! PARTS RETENTION AND RETURN
Side curtain airbags removed from vehicles must be returned to the supplier (Autoliv). Parts returned must be shipped in the new replacement side curtain airbag packaging. See Attachment III for details. Contact Autoliv at 800-822-1543 to arrange parts return shipping.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2018 MODEL YEAR ESCAPE VEHICLES — SIDE CURTAIN AIRBAG REPLACEMENT
OVERVIEW
In some of the affected vehicles, the top hat diffuser on the side curtain airbag inflator may detach from the inflator during deployment. A detached top hat diffuser may cause the side curtain airbag to tear and not fully inflate. There is also potential for the diffuser to become a projectile in the passenger compartment. A top hat diffuser that detaches during airbag deployment may increase the risk of injury in a crash.
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the affected side curtain airbag. This service must be performed on all affected vehicles at no charge to the vehicle owner.
SERVICE PROCEDURE
Recommended Tool List:
| 1/4″ Drive Ratchet (Hand and Power) |
| 1/4″ Drive 7mm and 8mm Shallow Socket |
| 1/4″ Drive T20 and T25 Torx Bits |
| 1/4″ Drive 4 in (10 cm) Extension |
| 1/4″ Drive Torque Wrench |
| 3/8″ Drive Ratchet (Hand and Power) |
| 3/8″ Drive 13mm Deep Socket |
| 3/8″ Drive 10 in (25 cm) Extension |
| 3/8″ Drive Torque Wrench |
| Trim Tool 6 in (15 cm) |
| Pick Tool 6 in (15 cm) |
| Pocket Screwdriver |
- Refer to the VIN look up tool in this bulletin to determine which side curtain airbag(s) require replacement.
- Replace the side curtain airbag(s) identified in the VIN look up tool that require replacement. Please follow the Workshop Manual (WSM) procedure in Section 501-20B.
NOTE: DO NOT damage or discard the packaging that the new replacement side curtain airbag was received in. The old side curtain airbag(s) must be packaged in the original box for return shipping. Please see Page 2 for additional Packaging Information.
PACKAGING INFORMATION
- Remove the new replacement airbag from the box. See Figure 1.
- Open the package in the upright position (text on side of box is properly oriented) and carefully remove and unfold the cardboard insert contained in the box
- If necessary, fold the sides of the cardboard insert upward to loosen the plastic that secures the airbag.
- Carefully remove the airbag from the cardboard insert.
FIGURE 1
- Reverse the removal to package the old airbag(s). See Figure 1.
January 2018
* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)
Safety Recall Notice 17S44 / NHTSA Recall 17V-803
Aviso de Revisión de Seguridad 17S44
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, one or both of the side curtain airbag inflators have a diffuser that may detach during airbag deployment. |
| What is the risk? | If an inflator diffuser detaches during airbag deployment it may create a tear that could cause the side curtain airbag to not fully inflate. There is also potential for the diffuser to become a projectile in the passenger compartment. An inflator diffuser that detaches during airbag deployment may increase the risk of injury in a crash. |
| What will Ford and your dealer do? | Ford Motor Company has authorized your dealer to replace the affected side curtain airbags free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay and request a service date for Recall 17S44. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 17V-803. |
| Para asistencia en Español | Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall .
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. |
Thank you for your attention to this important matter.
Ford Customer Service Division
Enero 2018
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 17S44/Campaña de la NHTSA 17V-803
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
Número de identificación del vehículo (VIN): 12345678901234567
Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU.
Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
| ¿Cuál es el problema? | En su vehículo, uno o ambos infladores de las bolsas de aire laterales tipo cortina tienen un difusor que podría desprenderse durante el despliegue de la bolsa de aire. |
| ¿Qué riesgo existe? | Si un difusor de un inflador se desprende durante el despliegue de una bolsa de aire, se podría crear una rasgadura, con lo cual la bolsa de aire lateral tipo cortina podría no inflarse por completo. También existe la posibilidad de que el difusor se transforme en un proyectil dentro el compartimiento de pasajeros. Un difusor de un inflador que se desprende durante el despliegue de la bolsa de aire podría aumentar el riesgo de sufrir una lesión en un choque. |
| ¿Qué medidas adoptarán Ford y su distribuidor? | Ford Motor Company ha autorizado a su distribuidor a reemplazar las bolsas de aire laterales tipo cortina afectadas, sin costo alguno (piezas y mano de obra). |
| ¿Cuánto tiempo tomará? | El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. |
| ¿Qué debe hacer? | Llame de inmediato a su distribuidor y solicite una cita de servicio para llevar a cabo la campaña de seguridad 17S44. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. |
| ¿Qué debe hacer? (continuación) | Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.
Ford Motor Company recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. |
| ¿Qué pasa si usted ya no es el propietario del vehículo? | Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. |
| ¿Podemos hacer algo más por usted? | Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderán. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes están disponibles de lunes a viernes: 8:00 am a 8:00 pm(hora del Este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes están disponibles de lunes a viernes: 8:00 am a 8:00 pm(hora del Este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo alguno, puede escribir al Administrador en el National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar www.safercar.gov. Mencione la Campaña de seguridad 17V-803 de la NHTSA. |
| Para asistencia en español | Visite nuestro sitio web para ver este anuncio en español en la siguiente dirección: https://es.owner.ford.com/recall .
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para español. |
Gracias por su atención en este asunto sumamente importante.
División de Servicio al Cliente de Ford
March 14, 2018
https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V803-8720.pdf
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February 2018
https://static.nhtsa.gov/odi/rcl/2017/RCONL-17V803-7236.pdf
https://static.nhtsa.gov/odi/rcl/2017/RCONL-17V803-3682.pdf
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February 7, 2018
https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V803-7462.pdf
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December 19, 2017
https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V803-4671.pdf
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December 19, 2017
https://static.nhtsa.gov/odi/rcl/2017/RCAK-17V803-8136.pdf
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