Safety Recall 17S26 – Passenger Airbag Replacement – 2017 Ford F-150 & Mustang – Ford & Lincoln

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NHTSA Campaign Number: 17V529
Manufacturer Ford Motor Company
Components AIR BAGS
Potential Number of Units Affected 650

Passenger Frontal Air Bag Inflator May Rupture

An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Summary

Ford Motor Company (Ford) is recalling certain 2017 F-150 and Mustang vehicles. The air bag inflator within the passenger frontal air bag module may rupture in the event of a crash.

Remedy

Ford will notify owners, and dealers will replace the passenger frontal air bag module, free of charge.

The recall is expected to begin October 9, 2017.

Owners may contact Ford customer service at 1-866-436-7332.

Ford’s number for this recall is 17S26.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

September 14, 2017

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 17S26
Certain 2017 Model Year F-150 and Mustang Vehicles
Passenger Airbag Replacement

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
F-150	2017	Kansas City	July 20, 2017 through August 1, 2017
Mustang	2017	Flat Rock	July 20, 2017 through August 1, 2017

Affected vehicles are identified in OASIS and FSA VIN Lists.

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the passenger frontal airbag inflator may rupture in the event of a crash necessitating airbag deployment. A ruptured inflator may result in metal fragments striking vehicle occupants and causing serious injury and death.

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the passenger airbag following the dealer bulletin Technical Information. This service must be performed on all affected vehicles at no charge to the vehicle owner.

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of October 9, 2017. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Regional Core Recovery Center (RCRC) Passenger Airbag Return Process
Owner Notification Letter

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web

Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

Michael A. Berardi

ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 17S26
Certain 2017 Model Year F-150 and Mustang Vehicles
Passenger Airbag Replacement

OASIS ACTIVATION

OASIS was activated on August 30, 2017.

FSA VIN LISTS ACTIVATION

FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on August 30, 2017. Owner names and addresses will be available by October 20, 2017.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

SOLD VEHICLES

Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
- Ford vehicles – 3 years or 36,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

OWNER REFUNDS

Refunds are not approved for this program.

RENTAL VEHICLES

Dealers are pre-approved for up to 1 day for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 1 rental day is required from the SSSC via the SSSC Web Contact Site.

CLAIMS PREPARATION AND SUBMISSION

Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (17S26) is the sub code.
Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts.

Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.

ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 17S26
Certain 2017 Model Year F-150 and Mustang Vehicles
Passenger Airbag Replacement

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Replace the passenger airbag – F-150 vehicles equipped with column shift	17S26B	3.6 Hours
Replace the passenger airbag – F-150 vehicles equipped with a center console and floor shift	17S26C	4.0 Hours
Replace the passenger airbag – Mustang	17S26D	4.2 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION

Vehicle	Part Number	Description	Order Quantity	Claim Quantity
F-150	FL3Z-15044A74-A	Passenger airbag	1	1
	W718633-S451	Seat track bolts (4 bolts / package, 8 bolts required)	2	2
	W714409-S439	Steering column shaft bolt (4 bolts / package, 1 bolt required)	1	1
	W712250-S437	Steering column-to-instrument panel bolts (2 bolts needed)	2	2
	W716538-S450B	Steering column-to-instrument panel nuts (4 nuts / package, 2 nuts required)	1	1
Mustang	FR3Z-63044A74-E	Passenger airbag	1	1
	W715969-S442	Instrument panel cowl bolts (4 bolts / package, 2 bolts required)	1	1
	W714878-S450	Steering column shaft bolt (4 bolts / package, 1 bolt required)	1	1
	W712833-S442	Steering column-to-instrument panel front bolts (4 bolts / package, 2 bolts required)	1	1
	W712977-S439	Steering column-to-instrument panel rear bolts (2 bolts / package, 2 bolts required)	1	1

The DOR/COR number for this recall is 51092.

Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

DEALER PRICE

For latest prices, refer to DOES II.

PARTS RETENTION AND RETURN

NOTE: All replaced driver airbag inflators and driver airbag modules must be returned in the new part box. If the new part box is damaged or lost, contact Miguel Prigadaa at 210-250-5078 or SCTakataRestraints_International@xpo.com for a replacement box.

NOTE: RCRC will only pick-up parts that have a corresponding FCS-700 Tag.

Part return instructions for dealers in the lower 48 United States:
- Dealers must monitor their PEARS register. A FCS-700 tag will be generated for each passenger airbag. Parts will be picked up by the RCRCs.
- The RCRC will not pick up parts that are not properly packaged in the new part box. o Refer to Attachment IV for specific part return instructions and documentation.
- Disregard prepaid FedEx shipping instructions that may be included in new part boxes.

NOTE: If a FCS-700 Tag is not issued, or the PEARS register directs to “Scrap” a part replaced under this safety recall, please submit a General Request to the SSSC Web Contact Site stating that you were directed to scrap a part.

Part return instructions for dealers outside of the lower 48 United States:
- Continue to follow the previous FedEx part return process of contacting Miguel Prigadaa at 210-250-5078 or Prigadaa@email.xpo.com.

Follow the provisions of the Warranty and Policy Manual, Section 1 WARRANTY PARTS RETENTION AND RETURN POLICIES.

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

ATTACHMENT III

CERTAIN 2017 MODEL YEAR F-150 AND MUSTANG VEHICLES — PASSENGER AIRBAG REPLACEMENT

OVERVIEW

SERVICE PROCEDURE

Mustang Vehicles ………………………… Page 2

F-150 Vehicles …………………………….. Page 3

Mustang Vehicles

Recommended Tool List:

Pocket Flat Head Screwdriver

6″ (152 mm) Flat Blade Screwdriver

Small Needle Nose Pliers

Plastic and Metal Trim Removal Tool

1/4″ and 3/8″ Drive Ratchets

1/4″ Drive Extensions – 6″ (152 mm), and 12″ (304 mm)

1/4″ Drive Universal Swivel Joint

1/4″ Drive 7mm and 8mm Shallow Sockets

1/4″ Drive 10mm Deep Socket

1/4″ Drive T27 Torx Socket

3/8″ Drive 15mm Shallow Socket

3/8″ Drive 13mm Swivel Socket

3/8″ Drive 13mm Crowfoot Wrench

3/8″ Drive T40 Torx Socket

Wrenches – 13mm and 10mm

Flex Head Ratcheting Wrench – 13mm

1/4″ Drive Torque Wrench

1/4″ Drive Power Impact Driver

WARNING: Failure to follow the instructions and warnings in the WSM may result in injury.

NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with passenger airbag replacement.

Replace the passenger airbag. Please follow WSM procedures in section 501-20B.
- During removal of the instrument panel upper section, it is not necessary to remove the right hand instrument panel finish panel.
Package the replaced passenger airbag in the new part box and provide to the appropriate dealership personnel for part returns.

F-150 Vehicles

Recommended Tool List:

Pocket Flat Head Screwdriver

6″ (152 mm) Flat Blade Screwdriver

10″ (254 mm) Large Flathead Screwdriver

Plastic and Metal Trim Removal Tool

1/4″ and 3/8″ Drive Ratchets

1/4″ Drive 7mm and 5.5mm Shallow Sockets

3/8″ Drive 7mm, 8mm, 10mm, and 13mm Shallow Sockets

3/8″ Drive 13mm Deep Socket

3/8″ Drive T45 Torx Socket

3/8″ Drive extentions – 3″ (76 mm), 6″ (152 mm), 12″ (304 mm)

3/8″ Drive Universal Swivel Joint

3/8″ Drive Power Impact Driver

3/8″ Drive Torque Wrench

WARNING: Failure to follow the instructions and warnings in the WSM may result in injury.

Replace the passenger airbag. Please follow WSM procedures in section 501-20B.
Package the replaced passenger airbag in the new part box and provide to the appropriate dealership personnel for part returns.

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October 2017

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

Safety Recall Notice 17S26 / NHTSA Recall 17V-529
Aviso de Revisión de Seguridad 17S26

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Your Vehicle Identification Number (VIN): 12345678901234567

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, it may be possible that the passenger frontal airbag inflator may rupture in the event of a crash necessitating airbag deployment.
What is the risk?	A ruptured inflator may result in metal fragments striking vehicle occupants and causing serious injury and death.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to replace the passenger airbag free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay to schedule a service appointment for Recall 17S26. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Do you need a rental vehicle?	Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 17V-529.
Para asistencia en Español	Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall. Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.