I purchased a 2016 Ford Mustang GT350 about 3 months ago. I have called Customer Service (TWICE) about Field Service Action (FSA) 17B04 which contained the above letter from Michael Berardi saying a package with a “complimentary oil filter wrench and oil filter” would be mailed to me along with a manual supplement. Ford Customer Service keeps telling me to go see my dealer despite Berardi’s comments in the letter in hand saying Ford would mail me the package. My dealer keeps sending me back to Ford customer service saying they have nothing to do with it. I truly feel like they don’t understand or don’t care. Short verse….I never got the promised oil wrench AND I now need it. This is a pretty silly effort to get a 24 dollar wrench for a 60K car. Insult to injury is the “My Ford” app continuing to tell me I need to resolve the open FSA. No excuse for this Ford and no surprise that it’s going on social media now. I’ve owned 11 mustangs, but not sure I’ll ever buy another with this kind of miscommunication.