Customer Satisfaction Program 14M02 – Transmission Control Module Extended Warranty Coverage – 2011-2015 Ford Fiesta & 2012-2016 Focus

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NHTSA ID Number: 10237441

Manufacturer Communication Number: 14M02 S7

Summary

Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission

Transmission Control Module Extended Warranty Coverage

REASON FOR THIS SUPPLEMENT

Due to ongoing limited part availability, program terms have been revised.

Vehicle pickup & delivery has been added.

Labor allowance table has been updated.

Additional repairs updated.

Added Attachment VI Mobile Repair/Vehicle Pickup and Delivery Record.

Added Attachment VII Mobile Repair Assessment.

 


May 4, 2023

Customer Satisfaction Program 14M02 – Supplement #7
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year
Focus Vehicles Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage

 

REASON FOR THIS SUPPLEMENT

  • Due to ongoing limited part availability, program terms have been revised.
  • Vehicle pickup & delivery has been added.
  • Labor allowance table has been updated.
  • Additional repairs updated.
  • Added Attachment VI Mobile Repair/Vehicle Pickup and Delivery Record.
  • Added Attachment VII Mobile Repair Assessment.

 

PROGRAM TERMS

Ford is extending the warranty coverage on the DPS6 automatic transmission TCM to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. This extended warranty coverage will address intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power. Coverage is automatically transferred to subsequent owners.

For vehicles still covered by the original 14M02 program coverage terms, no changes apply. For vehicles that have already exceeded either the time or mileage limits, Ford is offering a one-time replacement of the TCM through June 30, 2025.

NOTE: This program DOES NOT apply to vehicles that qualify for repairs under New Vehicle Limited

Warranty Powertrain coverage or Emissions Warranty coverage. Repairs for vehicles covered by New

Vehicle Limited Warranty or Emissions Warranty should be claimed following Warranty & Policy Manual guidelines. Refer to TSB 16-0129 for repairs covered by the New Vehicle Limited Warranty or Emissions Warranty.

NOTE: Limited coverage is available for long-term rental coverage, using 21A08.

 

VEHICLES COVERED BY THIS PROGRAM

Vehicle Model Year Assembly Plant Build Dates
Fiesta equipped with DPS6 Automatic Transmission 2011-2015 Cuautitlan November 3, 2009 through June 30, 2015
Focus equipped with DPS6 Automatic Transmission 2012-2016 Michigan August 1, 2010 through November 5, 2015

Affected vehicles are identified in OASIS.

 

REASON FOR PROVIDING EXTENDED COVERAGE

Some of the affected vehicles may exhibit intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power. These symptoms are usually accompanied by a “Check Engine” light illuminated on the instrument cluster. These concerns may be caused by electrical circuit failures within the TCM. If the transmission is not serviced, these symptoms may become more frequent and of longer duration.

 

SERVICE ACTION

If an affected vehicle exhibits intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power AND it is determined the TCM is the casual part, dealers are authorized to replace the TCM under this program. This program coverage begins after the expiration of the New Vehicle Limited Warranty Powertrain coverage and Emissions Warranty coverage. This service must be performed at no charge to the vehicle owner.

NOTE: As of August 4, 2015, vehicles repaired under 14M02 do not require the completion of 15B22 (if open in OASIS). A claim to 14M02 will automatically close 15B22.

 

OWNER NOTIFICATION AND MAILING SCHEDULE
Owner notification began on February 21, 2015. Owners of Focus vehicles that were added to the program population were notified beginning the week of February 13, 2017. Owner letters advising customers of the revised program terms are expected to start mailing the week of May 8, 2023. Dealers should repair any affected vehicles that exhibit the covered condition whether or not the customer has received a letter.

 

MOBILE SERVICE REPAIR ASSESSMENT LEVEL

 – Not Mobile Service Capable

 

SOLD VEHICLES

Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs.

 

STOCK VEHICLES

Do not perform this program unless the affected vehicle exhibits the covered condition.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

 

OWNER REFUNDS

  • Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires November 30, 2023.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. There is no expiration date for emergency repair refunds. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with transmission control module replacement due to loss of transmission engagement, no-start, or a lack of power.

 

RENTAL VEHICLES

If a customer’s vehicle requires the replacement of the transmission control module and it is necessary to order parts, dealers are pre-approved for up to 1 day for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 1 rental day is required from the SSSC via the SSSC Web Contact Site.

For Long-term rental due to TCM Backorders (Base/Powertrain/Emission/Cust Sat), submit a request to the SSSC under FSA 21A08 using contact type APPROVAL REQUEST.

 

PICK-UP AND DELIVERY

All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers).

  • Dealers participating in the Remote Experience Program – Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
  • Dealers NOT participating in the Remote Experience Program – Dealers are authorized to claim unique services for completing this program, including:
    • Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up and delivery services.

Dealers must retain a Vehicle Pick-up and Delivery Record with the repair order documentation. Refer to the Claims Preparation and Submission section and Attachment VI for details.

 

ALTERNATIVE TRANSPORTATION

If a customer is unable or does not wish to rent a vehicle but still requires transportation, the rental reimbursement allowance can be used for alternative transportation. Alternative transportation is approved for $100 per day for both Ford and Lincoln customers. The dollar-per-day allowance can be cumulative across multiple rides per day (e.g., ride to work $20 and ride home $24).

  • Alternative transportation reimbursement can be claimed for both short-term and long-term scenarios.
  • Any amount more than the cost-per-day limits will be the customer’s responsibility.
  • The customer will need to pay upfront and provide proof of payment to the dealer.
  • Dealers will then need to submit for reimbursement following the Rental Vehicle Reimbursement Process and then refund the customer.

Examples of alternative transportation:

  • Taxi
  • Public Transportation – Subway, Train, or Bus
  • Rideshare alternatives (Uber, Lyft, etc.)

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number Description Order Quantity
AE8Z-7Z369-F Customer Satisfaction Program 14M02 - Transmission Control Module Extended Warranty Coverage - 2011-2015 Ford Fiesta & 2012-2016 Focus | small light Transmission Control Module (includes TCM seals) 1
Used Original Equipment Ford

or

Refurbished Original Equipment Ford

or

Aftermarket TCM*

  • Vehicles that are still covered by the 8 years/80,000mile Emissions warranty coverage MUST be serviced with a NEW Ford Motor Company TCM.
  • Vehicles outside of or exceeding the 8 years/80,000mile coverage are authorized to use a used Ford Motor Company TCM, a refurbished original Ford TCM, or an aftermarket TCM that will successfully complete the required Ford software updates.
Claim as

FSAOSP up to

$400

(Includes markup)

*Any TCM used must successfully accept the latest Ford TCM software.

 


CERTAIN 2011 THROUGH 2015 MODEL YEAR FIESTA AND 2012 THROUGH 2015 MODEL YEAR FOCUS VEHICLES EQUIPPED WITH A DPS6 AUTOMATIC TRANSMISSIONTRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE

 

OVERVIEW

Some of the affected vehicles may exhibit intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power. These symptoms are usually accompanied by a “Check Engine” light illuminated on the instrument cluster. These concerns may be caused by electrical circuit failures within the transmission control module.

If an affected vehicle exhibits intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power AND it is determined the TCM is the casual part, dealers are authorized to replace the TCM under this program providing the vehicle is no longer eligible for repair under the New Vehicle Limited Warranty Powertrain coverage or Emissions Warranty coverage. This service must be performed at no charge to the vehicle owner.

NOTE: This program extends the coverage of the TCM to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. Coverage is automatically transferred to subsequent owners.

NOTE: This program DOES NOT apply to vehicles that qualify for repairs under New Vehicle Limited Warranty Powertrain coverage or Emissions Warranty coverage.

NOTE: As of August 4, 2015, vehicles repaired under 14M02 do not require the completion of 15B22 (if open in OASIS). If both programs are open and 14M02 is performed, only claim 14M02. A claim to 14M02 will automatically close 15B22.

 

REASON FOR THIS SUPPLEMENT

Labor Allowances: An inspect-only labor allowance is now available in the event that the Transmission Control Module is not the cause of loss of transmission engagement while driving, no-start, or lack of power.

Parts Requirements: The part number for the transmission control module has been updated.

 

SERVICE PROCEDURE

TCM Diagnosis

NOTE: A failing or failed TCM will exhibit at least one of the TCM Customer Symptoms AND may exhibit one of the Diagnostic Trouble Codes (DTCs) listed below:

 

TCM Customer Symptom(s)

  • Intermittent no-start
  • Intermittent vehicle loss of power
  • Intermittent loss of transmission engagement while driving
  • Message in the message center flashes “Hill Start Assist Not Available”
  • Message in the message center indicates “Parking Aid Malfunction/Service Required”
  • Transmission gear selector “PRNDL/S” indicator on the instrument cluster blinks or flashes

 

Diagnostic Trouble Code(s)

  • P0606 – TCM Internal Failure
  • U0100 – Lost Communication With ECM/PCM
  • U0101 – Lost Communication With TCM
  • U1013 – Invalid Internal Control Module Monitoring Data Received From TCM

 

Diagnostic Procedure

NOTE: If diagnosis determines the TCM is not the cause of the concern, only the cost of diagnostic time to retrieve DTCs will be covered by this extended coverage program. The customer should be notified of this before proceeding.

14M02 Diagnostic Procedure

 

Module Reprogramming – General Information

NOTE: Reprogram appropriate vehicle modules and clear all Diagnostic Trouble Codes (DTCs) after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures.

  1. Connect a battery charger to the 12V battery.
  2. Perform reprogramming using IDS release 96.03 or higher.

NOTE: Calibration files may also be obtained at www.motorcraftservice.com.

NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.

  1. Disconnect the battery charger from the 12V battery, once reprogramming has completed.

 

Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.

  • Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
  • Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
  • A hardwired connection is strongly recommended.
  • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
  • Follow all scan tool on-screen instructions carefully.
  • Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
  • Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

 

Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!

a. Obtain the original IDS that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI).

b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS.

c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.

d. Locate the ORIGINAL vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.

NOTE: If the original session is not listed in the previous session list, click the ”Recycle Bin” icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.

e. Once the session is loaded, the failed process should resume automatically.

f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.

g. Follow all on-screen prompts/instructions.

h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.

 


ATTACHMENT IV

 

DEALER Q & A

Ford is initiating a customer satisfaction program to extend the warranty for the Transmission Control Modules in certain 2011-2015 MY Ford Fiesta and 2012-2016 MY Focus vehicles equipped with the PowerShift 6-speed (DPS6) automatic transmission. Some of the affected vehicles may exhibit intermittent symptoms of loss of transmission engagement, no-start, or a lack of power. These symptoms are usually accompanied by a “Check Engine” light illuminated on the instrument cluster. These concerns may be caused by electrical circuit failures within the transmission control module.

This program extends the coverage of the Transmission Control Module to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.  If a vehicle has already exceeded either the time or mileage limits, this coverage will last through June 30, 2017.  Coverage is automatically transferred to subsequent owners. Customers who have previously paid for this repair are eligible for reimbursement until June 30, 2017.

 

Q1. Are all Fiesta and Focus vehicles involved in this extended warranty coverage program?

A. No, this extended warranty program only applies to vehicles equipped with the DPS6 PowerShift 6-Speed Automatic Transmission. Vehicles equipped with a manual transmission are not included in this program.

 

Q2. What is the issue?  

A. Some of the affected vehicles may exhibit intermittent symptoms of loss of transmission engagement, no-start, or a lack of power. These symptoms are usually accompanied by a Check Engine light illuminated on the instrument cluster.

 

Q3. What causes this issue?

A. These concerns may be caused by electrical circuit failures within the transmission control module.

 

Q4. Can there be other causes for this issue?

A. Yes, intermittent symptoms of loss of transmission engagement, no start, lack of power, and illumination of the check engine light may be caused by many concerns that are not related to the transmission control module.

 

Q5. Why are customers receiving an extended warranty?  

A. Customers are receiving a warranty extension for added peace of mind.

 

Q6. If a vehicle exhibits these symptoms but diagnosis indicates that it is not caused by the transmission control module, is the repair covered?

A. No. There can be many causes for the symptoms that are described.  If diagnosis indicates that the transmission control module is not the causal component, diagnosis and repairs are not covered under this program.

 

Q7. Is this issue related to the existing extended warranty coverage program 14M01 for leaking transmission input shaft seals that was released last year?

A. No. While many vehicles are included in both programs, the components covered in each are unrelated.  This extended warranty program and 14M01 are designed to ensure peace of mind and customer satisfaction related to the transmission control module, software calibration, clutch, and potentially leaking transmission input shaft seals.

 

Q8. Will this action fix the complaint many customers are having about shift quality?

A. While the transmission can have a unique feel compared to a traditional automatic, it offers customers both fuel efficiency and performance benefits. This extended warranty program and 14M01 are designed to ensure peace of mind and customer satisfaction related to the transmission control module, software calibration, clutch, and potentially leaking transmission input shaft seals. They are not designed to address the potentially unique shift feel of the PowerShift Transmission.

 

Q9. How confident are you that this repair will resolve this issue?

A. We expect the repair will address this issue. If our customers experience additional symptoms related to this Transmission Control Module issue, the extended warranty will cover them for 10 years or 150,000 miles.

 

Q10. Are vehicles currently in production affected?

A. Fiesta vehicles produced on or before June 30, 2015 and Focus vehicles produced on or before November 5, 2015 are included in this program.  Ford has made updates to modules in vehicles currently being produced, and will continue to monitor warranty data.

 


10 Affected Products

Vehicles

MAKE MODEL YEAR
FORD FIESTA 2011-2015
FORD FOCUS 2011-2015

 


1 Associated Document

Manufacturer Communications

May 4, 2023
Customer Satisfaction Program 14M02 – Supplement #7

https://www.nhtsa.gov/recalls?nhtsaId=10237441

MC-10237441-0001.pdf 1066.826KB

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NHTSA ID Number: 10226944

Manufacturer Communication Number: 14M02 06

Summary

Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission; Transmission Control Module Extended Warranty Coverage

REASON FOR THIS SUPPLEMENT Non-Ford Part Usage:

• Vehicles that are still covered by the 8 years/80,000-mile Emissions warranty coverage MUST be serviced with a NEW Ford Motor Company TCM.

• Vehicles outside of or exceeding the 8 years/80,000-mile coverage are authorized to use a used Ford Motor Company TCM, a refurbished original Ford TCM, or an aftermarket TCM that will successfully complete the required Ford software updates.

 

1 Associated Document

Manufacturer Communications

November 7, 2022
Customer Satisfaction Program 14M02 – Supplement #6

https://www.nhtsa.gov/recalls?nhtsaId=10226944

MC-10226944-0001.pdf 373.257KB

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NHTSA ID Number: 10199780

Manufacturer Communication Number: 14M02-S5

Summary

Ford is extending the warranty coverage on the DPS6 automatic transmission TCM to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. This extended warranty coverage will address intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power.

 

1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 14M02 – Supplement #5
Kuly 30, 2021

https://www.nhtsa.gov/recalls?nhtsaId=10199780

MC-10199780-0001.pdf 640.732KB

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NHTSA ID Number: 10164606

Manufacturer Communication Number: 14M02-S4

Summary

Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic TransmissionTransmission Control Module Extended Warranty Coverage

 

1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 14M02 – Supplement #4
August 26, 2019

https://www.nhtsa.gov/recalls?nhtsaId=10164606

MC-10164606-0001.pdf 413.149KB

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NHTSA ID Number: 10095866

Manufacturer Communication Number: 14M02-S3

 

Summary

CERTAIN 2011 THROUGH 2015 MODEL YEAR FIESTA AND 2012 THROUGH 2016 MODEL YEAR FOCUS VEHICLES EQUIPPED WITH A DPS6 AUTOMATIC TRANSMISSIONTRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE

 

1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 14M02 – Supplement #3
February 7, 2017

https://www.nhtsa.gov/recalls?nhtsaId=10095866

MC-10095866-2532.pdf 160.46KB

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NHTSA ID Number: 10091154

Manufacturer Communication Number: 14M02-S2

 

Summary

CERTAIN 2011 THROUGH 2015 MODEL YEAR FIESTA AND 2012 THROUGH 2015 MODEL YEAR FOCUS VEHICLES EQUIPPED WITH A DPS6 AUTOMATIC TRANSMISSIONTRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE

 

1 Associated Document

Service Bulletin Document

Customer Satisfaction Program 14M02 – Supplement #2
June 14, 2016

https://www.nhtsa.gov/recalls?nhtsaId=10091154

SB-10091154-5448.pdf 213.938KB

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NHTSA ID Number: 10072057

Manufacturer Communication Number: SB-14M02-SUP2

 

Summary

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

 

1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 14M02 – Supplement #1
August 4, 2015

https://www.nhtsa.gov/recalls?nhtsaId=10072057

MC-10072057-7690.pdf 847.042KB

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NHTSA ID Number: 10163594

Manufacturer Communication Number: DPS6 Dealer Com.

Summary

Short-Term DPS6 Dealer Customer Handling Direction

 


Publish Date: July 12, 2019 Due Date (If Applicable): N/A

Information: Short-Term DPS6 Dealer Customer Handling Direction

Target Dealer Group: All Ford & Lincoln Dealerships

Target Audience: All Sales & Service Job Roles

Target Dept(s): New Sales CPO/Used Sales Fleet Sales Finance Parts Service

 

ACTION REQUESTED

  • Review the following communication and share with all dealer employees

 

SUMMARY

If a customer calls or arrives at your dealership indicating they have transmission symptoms that need addressed, arrange to diagnose the vehicle and repair as necessary.

If a customer calls without a symptom asking questions about the DPS6 media coverage, direct customers to contact the Customer Relationship Center (CRC) at 1-800-392-3673 to discuss their concerns.

 

If diagnosis and repair are needed dealers should:

  • Reference 14M01 for clutch diagnostic and repair procedures
    • Apply diagnostics procedures provided in 14M01
    • Repair the vehicle if necessary
    • These diagnostic procedures may be applied to 2011 – 2017 Fiesta and Focus vehicles
  • If 15B22 was not completed on affected vehicles called out in the dealer bulletin dated August 16, 2016, Dealers should follow the repair directions in 15B22 to reprogram the TCM.
  • If there is indication of a TCM concern, reference 14M02 for diagnostic and repair procedures
    • Apply TCM diagnostics procedures provided in 14M02
    • Repair the vehicle if necessary
    • These diagnostic procedures should only be applied to the Fiesta and Focus vehicles shown in 14M02, Supplement #3, dated February 7, 2017.
  • If the vehicle is not formally covered by 14M01, 14M02, 15B22 or warranty, Dealers should submit a financial assistance case to the CRC through GCCT for payment. Indicate in the case notes that this is a DPS6 repair reimbursement request, for repairs that have already been completed.  Fill out cost details based on what the payment would have been through 14M01, 14M02, or 15B22 at warranty rates using FSA labor times.

This direction is applicable only for repair orders created July 12 through July 19, 2019.  Additional updates will be provided by July 19, 2019.

 

MEDIA INQUIRIES

FOR MEDIA QUESTIONS, UPON INQUIRY ONLY, PLEASE USE THE FOLLOWING:

Q:  What can customers do if they have concerns about their DPS6 transmission

A:  Ford has taken a number of steps to resolve customer concerns with DPS6 transmissions. Owners of 2011-17 Fiesta and Focus cars with concerns can contact a Ford dealer to see if repairs are needed and reimbursable. They can also call 1-800-392-3673 to discuss their concerns with a Ford customer service representative.

 

QUESTIONS

Further questions should be directed to:

T.R. Reid | 313.337.8644 | media@ford.com

 


Short-Term DPS6 Dealer Customer Handling Direction

https://www.nhtsa.gov/recalls?nhtsaId=10163594

https://static.nhtsa.gov/odi/tsbs/2019/MC-10163594-0001.pdf

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Reprogramming

Service Information & Reprogramming

 

Module Reprogramming

Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
1996-2017
Model Year
2018-Present
Model Year
1996-2017
Model Year
2018-Present
Model Year
IDS/FDRS VCM, VCM IIeBay, VCMM X X X X
FJDS/FDRS Compatible J2534 Devices
(Including VCM IIeBay and VCMM)
  X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM IIeBay, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

Customer Satisfaction Program 14M02 - Transmission Control Module Extended Warranty Coverage - 2011-2015 Ford Fiesta & 2012-2016 Focus | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
Customer Satisfaction Program 14M02 - Transmission Control Module Extended Warranty Coverage - 2011-2015 Ford Fiesta & 2012-2016 Focus | small light CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
Customer Satisfaction Program 14M02 - Transmission Control Module Extended Warranty Coverage - 2011-2015 Ford Fiesta & 2012-2016 Focus | small light CarDAQ-Plus
Customer Satisfaction Program 14M02 - Transmission Control Module Extended Warranty Coverage - 2011-2015 Ford Fiesta & 2012-2016 Focus | small light CarDAQ-M
Customer Satisfaction Program 14M02 - Transmission Control Module Extended Warranty Coverage - 2011-2015 Ford Fiesta & 2012-2016 Focus | small light VSI J2534 ECU Reprogrammer
Customer Satisfaction Program 14M02 - Transmission Control Module Extended Warranty Coverage - 2011-2015 Ford Fiesta & 2012-2016 Focus | small light

Mongoose-Plus J2534

Customer Satisfaction Program 14M02 - Transmission Control Module Extended Warranty Coverage - 2011-2015 Ford Fiesta & 2012-2016 Focus | small light

Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles

Customer Satisfaction Program 14M02 - Transmission Control Module Extended Warranty Coverage - 2011-2015 Ford Fiesta & 2012-2016 Focus | small light

RAP2 OEM J2534 Remote Reprogramming Tool

Customer Satisfaction Program 14M02 - Transmission Control Module Extended Warranty Coverage - 2011-2015 Ford Fiesta & 2012-2016 Focus | small light

BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI

Customer Satisfaction Program 14M02 - Transmission Control Module Extended Warranty Coverage - 2011-2015 Ford Fiesta & 2012-2016 Focus | small light

Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909

Customer Satisfaction Program 14M02 - Transmission Control Module Extended Warranty Coverage - 2011-2015 Ford Fiesta & 2012-2016 Focus | small light

GODIAG J2534

 


Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

 


 

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  • Application:Support most all of J2534 compatible software, most all of for software, ECU reprogramming in J2534 mode with programming voltage, supply software for diagnosing J1979 compatible vehicles.
  • Material:VNCI (Vehicle network communication interface) is a device that works between diagnostic software and vehicle. It is compatible with J2534 Passthru and for .
  • Advantage:Support J2534 and for mode in one device, and has automatic switch mode, more speedup, faster communication and reprogramming.VNCI J2534 for Nano protocol configuration include, for ISO15765, for ISO9141, for ISO14230, for J1850 PWM( supports IFR and 2X speed modes), for J1850 VPW (supports 4x speed mode).
  • Easy to install:More stability, never let you down while reprogramming, portable and convenient, small package and easy to carry.
  • Best Experience :We strive to provide you with the best quality products and the best customer experience.We try our best to meet your requirements.Please check the product information carefuly berore buying to aviod making mistakes.
Bestseller No. 3
LAUNCH X431 PRO5 Elite,J2534 Reprogramming Tool, Topology Mapping OBD2 Scanner Diagnostic Tool, CAN/CAFD/DoIP/HD/FCA SGW,Bidirectional Scan Tool, ECU Coding, 50+ Reset, All Systems Scanner
  • 🆚LAUNCH X431 PRO5 scan tool Upgrade all functions of X431 PRO3/X-431 Throttle III/X431-TorqueIII/X431 V+, PROS V+, PAD3. ⓵ J2534 ECU Programming &Online functions directly connect to OEM server, 50+ reset same as X-431 Throttle;⓶Bi-directional control and All system diagnostics as Snap-on scanner; ⓷ Support 150+ brands Vehicles (include CAN/CAFD/DoIP/HD protocols and AutoAuth for FCA SGW) ⓸Powered by 8-core processor(1.8GHz), Android9.0 OS, 2.4 & 5GHz WiFi connection.
  • 🚜[J2534 Reprogramming With FREE SMARTBOX 3.0】Save more than $2000, LAUNCH X431 PRO5 support J2534/DOIP/CANFD/HD protocols (Needn’t buy HDIII Module,Manufacture software and non-16pin adaptors need to be purchased separately.) Download OEM software from the manufacturer’s server to 1) program data to blank/used ECUs; 2) Reflash ECUs with data loss; 3)Upgrade ECU software version. As a wireless VCI allowing the vehicle to transmit data to the diagnostic tablet without a physical connection.
  • 👏[50+ Reset, Continuously Updated Reset Functions]: With the LAUNCH diagnostic tool, You will never be bothered by tricky vehicle issues and keep pace with newer technology. 50 commonly reset functions ( in the quick page ) reaching into the smallest parts to root out the problems. Extra 300+ repair functions ( in-vehicle catalog) for specific models extend the capability to reset, regeneration, initiation, matching, etc. (Functions vary by models, configurations, and systems.)
  • 🌐[One stop Intelligent Diagnostic Tool]: LAUNCH X431 PRO5 obd2 scanner Bluetooth provides Repair Tips, Repair Assist, Component Measurement, TSB, Relevant Cases DTC Analysis to simplify complex diagnostic and achieve the trouble-free repair. 🤩[One Scanner For Multiple Uses]: LAUNCH diagnostic tool PRO5 collaborates with add-on modules (ADAS, Videoscope, TSGUN, X-ProG3, WiFi Pinter, Battery Tester) to expand business applications and improve diagnostic accuracy.
  • 👍【2024 New OE Level Online Functions 】Bidirectional Scan Tool offers you various high-end online functions, which enable you to access the online data to do fast & complicated vehicle repairs, e.g. 1) ECU Coding for replacing, match, relearn, recode new ECU modules; 2) Online Coding for BMW, Audi, VW, Porsche, Benz to surf OEM data; 3) VAG Guided functions ease complex issues; 4) Personalization & ADAS improving car performance and driving safety.
J2534 Pass-Thru ECU Programming Tool Multi-Protocol PassThru Interface Work with Autel MaxiSYS Elite II Elite MS908 MS908S Pro MS908CV MK908P MK908 Pro II and PC" data-aawp-geotargeting="true"> Bestseller No. 4
Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool, Multi-Protocol PassThru Interface, Work with Autel MaxiSYS Elite II, Elite, MS908, MS908S Pro, MS908CV, MK908P, MK908 Pro II and PC
  • 🌐【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
  • 🌐【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
  • 🌐【High-speed Transmission Speed】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business.
  • 🌐【Multiple Devices Connected with PC】Autel MaxiFlash Elite J2534 also supports multiple device connections to the PC, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Autel MaxiFlash Elite J2534 built-in wireless and data storage, which can update via Internet. It also ensures quickly reprogramming even the newest controllers.
  • 🌐【Extensive Compatibility】Autel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
Bestseller No. 5
Mongoose-Plus J2534 OEM Vehicle Interface Cable - GM OEM Reprogramming and Diagnostics
  • Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, Subaru, & VW/Audi.
  • Supports Current GM Vehicles: Now includes CAN-FD, DoIP (Diagnostics over Internet Protocol - as defined in J2534-2) and support for J2534 version 5.0. This is the tool that GM dealerships use for diagnostics and reprogramming.
  • NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
  • Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
  • Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
Bestseller No. 6
VXDIAG VCX Nano GDS2 and Tech2Win Diagnostic Tool Compatible for GM/OPEL with Global Diagnostic Programming System GDS & GDS2 Blue
  • 🚗[Technical assistance] If you have any installation problems, download the installation manual. Or please contact us at any time. We can provide technical support and help you install software online
  • 🚗[Vehicle Coverage] Installation Tips: Please turn off anti-virus software before install. VXDIAG VCX NANO fully compatible with SAE-J2534-1 & SAE-J2534-2. All current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc.
  • 🚗[Functional] ●USB vehicle-to-PC connectivity●Supports Windows,XP●CE and FCC compliance for hardware●Firmware Updatable. 【SPS】Service Programming System: ◎Passthrough programming on GM past model and Global A vehicles◎Increase reprogramming speed 20-70% and get ready to service new models.
  • 🚗[GDS] Global Diagnostic System: ◎New Diagnostic Application Software required for all GM Global Architecture (Global A) Vehicles. ◎GDS & GDS2 is software which runs on a specific PC. Updates received via TIS2Web.
  • 🚗[Efficient&Convenience] Quick access to vehicle data for maintenance or management reports.Quickly attaches to vehicle's diagnostic connector. Mixed fleet capabilities with broad protocol support.May be used with desktop PC or laptop. make sure your computer at least 4GB.Tech2win software only installed on 7 32bit computer and on physical system.Please download the latest vxmanager from vxdiag official website.

Last update on 2024-03-18 / Affiliate links / Images from Amazon Product Advertising API

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18 thoughts on “Customer Satisfaction Program 14M02 – Transmission Control Module Extended Warranty Coverage – 2011-2015 Ford Fiesta & 2012-2016 Focus”

  1. Hi there, i read your blog occasionally and i own a similar one and i was just wondering if you get a lot of spam remarks?
    If so how do you protect against it, any plugin or anything you can advise?
    I get so much lately it’s driving me insane so any help is very much appreciated.

    Reply
  2. How do you know if your vehicle falls under this extended warranty?
    My 2014 Ford Focus suddenly started stalling at lights, losing power while driving – got check engine light and transmission fault both – says it’s tcm module – sounds like my problem in detail

    Reply
  3. I have a 2012 Focus with about 50,000 miles. I have been complaining since purchasing it about the shutter, lack of pick up, slipping/banging gears and two times I have stalled while in an intersection. My cars transmission stopped working the other day and it was towed to dealership where they diagnosed it as the covered TCM. The dealer replaced the TCM but the transmission is still broken but they have no idea why. Now they want 7 hours of labor to be authorized to diagnose the issue? How long does it take to remove a transmission and why should I pay for it when there is obviously issues with these. I drive 8k miles a year max and am not rough on my cars by any means. The issue is this car is a piece of shit, Ford does not care about its product and now wants more $ from me on a car that is practically worthless because with a 2 star rating, no one wants them. I was told by the dealership that this engines’ transmission should last the life the of the car and more because of its special design. They do not even know what a new transmission would cost because they never have had to replace one. How can you tell me that the part that controls the transmission was broken but that the other damage is not related to that? WTF – you only warrantee one part but don’t think that the other parts are effected by this defective part. If this is not covered, will be suing Ford for any out of pocket expensive and will not be quite about it with every social media outlet available to me. I may even call a local I team investigation from the new for help. Typically, hitting them back in the pocket book is the only way to get noticed. They have one chance to make this right first so – DO THE RIGHT THING.

    Reply
  4. Hello,
    Does this extended warranty 14M02 include just reprogramming the TCM when needed or is it only for replacing the TCM? Any help would be appreciated. Thank-you.

    Mr. Stroud

    Reply
  5. You will not be covered. Ford has made it clear to me that they will not stand behind their product and repair nor replace my 2014 death machine that has a mere 32k miles now that the 5 year warranty has run out.
    I was driving peacefully along the road last week, when I was almost killed (once again) because my top-of-the-line Titanium lost complete power and stopped dead (no pun intended), nearly causing a ten-car pileup behind me.
    Ford had already replaced the transmission (after lying, telling me it would be new, yet it was a refurbished/junk part), and I had had the clutch and TCM serviced a dozen times.
    There is now a new recall re: the fuel system that is said to be causing this loss of power mid-driving, yet Ford refuses to honor this brand-new recall, claiming this did not cause the dead car.
    So, Ford has caused me to lose close to $30k by my trusting in them and “investing” in Ford’s abominable excuse for an auto. Ford recently stated, in response to this latest life-threatening, incredibly dangerous and frightening, mid-traffic dead-stop “Your 5-year warranty is over and the fact that it no longer drives has nothing to do with the TCM nor the fuel system, so we’re not repairing it. It’ll cost you $2,200 to replace the shift fork.”
    5-years or 60k miles, whichever comes first? What a hoot. 30,000 miles, and I’ve told them since week one that it was faulty, yet they’ve consistently brushed it off with deliberate deception, chalking the ailing heap of metal up to my lack of properly allowing the car to “familiarize itself with my driving style”. Really?
    How does the CEO of Ford, James Hackett, sleep at night, and how do any of the employees live with themselves by towing his line and force-feeding us his lies, causing our investments to plummet in value at an alarming rate, while risking our lives and the lives of countless innocents – both our passengers and travelers in other cars in alike. Shame on all of you. There is no longer a place for the sleaze of Ford and the slime of James Hackett in this society. Step down. Shutter your doors while you learn how to not only build a quality vehicle but to rebuild a company based on integrity, honor and solid customer satisfaction. Until that time, buh-bye. See you in court.

    Reply
  6. Hello ,
    My car is ford focus se 2014 has only 49500 miles and the vin number is 1FADP3K28EL281909.
    I bought this car 2 years ago from insurance company. The car was totaled due to Vehicle theft. The car never been in a car accident and all the engine and transmission are originally made by Ford Motor Company. The car now has a restored title from California DMV and I been driving the car for almost one year. The car has now two recalls. One is Ford Recall Number: 16S30 and the second is Field Service Action Number: 14M02 FSA for TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE. I contacted my closest ford dealer but they denied to cover the recall for transmission. Since the car never been in a car accident and the current mileage of the car is 49500 miles , I am asking ford service to fix the two recall services for my car. The two recall are safety issues that caused by Ford Motor Company. I contacted Tuttle -Click Ford Lincoln at Auto center Drive Irvine ca 92618. The service manager, Dan Smith, denied the coverage of my car for 14M02 fsa due that my car has blended title.I explained to him that my car never been in car accident and was totaled due a theft but he said that he can not do nothing for my car. He said My car is not included under the extended warranty and I have to contact ford motor company. Please help
    My car is ford focus se 2014 has only 49500 miles and the vin number is 1FADP3K28EL281909

    Reply
  7. Ford has replaced my 2014 Fiesta tiatanuim dual clutch 3 times in the past 2.5 years of ownership. The clutch has always burned out to service limit immaturity and require replacements. The classic sign are shudder and loss of power during gear change and rev flair during gear change.

    I would like to know if this procedure will still be covered once the 5 year powertrain warranty runs out and would it then fall under the 14M02 bulletin.
    The guys at Ford customer support assured me it will, and it is now still under TSB 160109b just because it is 2014 car and still has the powertrain warranty.
    Is what they are saying correct? Or will i be spending $1300 dollars every 20,000km after 2019 for a new set of clutches?

    Reply
    • Just read the pdf file above and i would like to refrain my question comment.
      Will my clutch replacement be covered under 14M02; 150k of 10 years after the 14M01 100k of 7 years runs out.

      Reply

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