Safety Recall 16S26 – Passenger Airbag Inflator Replacement – 2005-2011 Ford Lincoln Mercury

“This site contains affiliate links for which OEMDTC may be compensated”

NHTSA Campaign Number: 16V384
Manufacturer Ford Motor Company
Components AIR BAGS
Potential Number of Units Affected 1,892,343

 

Passenger Frontal Air Bag Inflator May Rupture

An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

 

Summary

Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or “Zone A.”

Additionally, unless included in “Zone A” above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or “Zone B.”

Any vehicle not included in “Zone A”, or “Zone B” is not included in the safety recall.

These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

 

Remedy

Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 16S26.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


August 15, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Safety Recall 16S26 Supplement #6
Certain 2005-2006 Ford GT, 2005-2011 Mustang, 2006-2011 Fusion and Milan,
2006 Zephyr, 2007-2011 MKZ, 2007-2010 Edge and MKX, and 2007-2011 Ranger Vehicles
Passenger Airbag Inflator Replacement

 

New! REASON FOR THIS SUPPLEMENT

  • Repair instructions, warranty claiming information, and parts ordering information have been added for Edge and 2006-2009 Fusion and Milan. Parts to repair these vehicles are anticipated to be available during the month of September.

 

REASON FOR THIS SAFETY RECALL

NHTSA and Takata have determined that the propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions. A combination of time, high temperature fluctuations, and humidity contribute to the degradation of the propellant in the inflators. This degradation can cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme cases causing the inflator to rupture in the event of a crash necessitating airbag deployment.  A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death. Additional information regarding Takata recalls can be found at www.nhtsa.gov and www.safercar.gov.

 

AFFECTED VEHICLES

Vehicles included in this safety recall were originally sold or at some point registered in certain states only.  Affected vehicles are identified in OASIS and FSA VIN Lists.

 

New! REPAIRS ARE CURRENTLY AVAILABLE FOR THE FOLLOWING VEHICLES ONLY

Vehicle Zone A* Model Year Zone B* Model Year Zone C* Model Year Assembly Plant
Mustang 2005-2011 2005-2008 N/A Flat Rock
Ford GT 2005-2006 2005-2006 N/A Wixom
Ranger 2007-2011 2007-2008 N/A Twin Cities
MKZ/Zephyr 2006-2009 2006-2008 N/A Hermosillo
Fusion/Milan 2006-2009 2006-2008 N/A Hermosillo
Edge 2007-2010 2007-2008 N/A Oakville

 

*Refer to Figure 1.

NOTE:  Safety Recall 16S26 repairs are only available for Ranger, Mustang, Ford GT, 2006-2009 MKZ/Zephyr, and (starting in the month of September) Edge, and 2006-2009 Fusion and Milan.

 

Repairs for the remaining vehicles affected by this safety recall are expected to become available throughout the third and fourth quarters of 2018. Dealers are encouraged to refer to the Takata Airbag Inflator Recall Information for Dealers document on the FMC dealer homepage for the latest parts status for all Takata airbag recalls. The dealer bulletin will also be updated as repair-information becomes available for other affected vehicles.

NOTE: Parts are not interchangeable between different vehicle models so a repair should not be attempted on vehicles that repairs are not currently published for.

Due to owner relocations and vehicle resale activity, dealers in Zones B and C may have some vehicles assigned to their FSA VIN list.  All vehicles affected by this safety recall must be repaired, regardless of the vehicle’s current location.  Always use OASIS to identify affected vehicles.

The Takata airbag recall zones have been defined by the NHTSA, based on temperature and humidity.

Takata airbag recall zonesFIGURE 1

 

SERVICE ACTION

Dealers are to replace the passenger airbag inflator or passenger airbag module as directed in the Technical Information attachments. This service must be performed on all affected vehicles at no charge to the vehicle owner.

For Mustang and Ford GT vehicles, dealers should check OASIS to determine if safety recall 15S21 is open for the driver side airbag. If safety recall 15S21 is open, then it should be completed in addition to safety recall 16S26. Parts are readily available to complete safety recall 15S21.

NOTE:  This is a final / permanent repair.  All 2005-2006 Ford GT vehicles that were previously serviced under Safety Recall 14S28 must have this repair performed.

 

New! OWNER NOTIFICATION MAILING SCHEDULE

Owner letters for Ranger, Mustang, Ford GT, and 2006-2009 MKZ/Zephyr vehicles have been mailed. Owner letters for Edge and 2006-2009 Fusion and Milan vehicles are anticipated to be mailed during the month of September 2018. Dealers should repair any affected vehicles that repairs are available for, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.

 

New! ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information – 2010-2011 Mustang and 2005-2006 Ford GT
Attachment IV: Technical Information – 2005-2009 Mustang
Attachment V: Technical Information – 2007-2011 Ranger
Attachment VI:Technical Information – 2006-2009 MKZ/Zephyr
Attachment VII:Technical Information – 2006-2009 Fusion and Milan
Attachment VIII: Technical Information – 2007-2010 Edge (NEW!)
Attachment IX:Regional Core Recovery Center – Airbag Inflator Return Process – Parts with Core Charges
Attachment X:  Dealer Q & A
Attachment XI:Takata Airbag Recall Rental Vehicle Reimbursement Process
Attachment XII:Restricted Vehicle Use Agreement
Owner Notification Letters

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

 

Sincerely,

David J. Johnson


ATTACHMENT I

Safety Recall 16S26 – Supplement #6
Certain 2005-2006 Ford GT, 2005-2011 Mustang, 2006-2011 Fusion and Milan, 2006 Zephyr, 2007-2011 MKZ, 2007-2010 Edge and MKX, and 2007-2011 Ranger Vehicles
Passenger Airbag Inflator Replacement

 

OASIS ACTIVATION

OASIS was activated on June 30, 2016.

 

New! FSA VIN LISTS ACTIVATION

FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on August 15, 2018, for vehicles that can be repaired at this time.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.  Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of used vehicle inventory.

 

STOCK VEHICLES

  • Dealers should use OASIS to identify any affected vehicles in your used vehicle inventory and perform the repair.

New! USED CAR LOTS/OTHER FRANCHISES

Dealers are encouraged to establish ongoing contacts with local used car lots, non-Ford or Lincoln branded dealerships, independent repair facilities and vehicle autions.  Dealers should request these businesses notify them when they have unrepaired vehicles affected by a Takata airbag recall. If a vehicle is identified to have an open Takata airbag recall, dealers should promptly repair these vehicles.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall.  Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

QUICK LANE REPAIRS

  • At the dealer’s discretion, dealers with Quick Lanes may now use Quick Lane service bays and Quick Lane technicians to perform Takata Airbag Recalls.
  • Claim processing, hazardous material handling and parts returns MUST be processed through the main dealership’s warranty submission process and parts department.
  • No other warranty or recall repairs are allowed at Quick Lanes at this time.

 

OWNER REFUNDS

Refunds are not approved for this program.

 

New! RENTAL VEHICLES

For MKX, 2010-2011 MKZ, and 2010-2011 Fusion and Milan vehicles, if the customer requires the use of their vehicle’s passenger seat and requests a rental vehicle while waiting for parts to become available, refer to the Takata Airbag Recall Rental Vehicle Reimbursement Process for rental reimbursement guidelines and the process for requesting rental vehicle reimbursement.  

For Ranger, Mustang, Ford GT, and 2006-2009 MKZ/Zephyr, parts are readily available to complete the recall on these vehicles.  With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required.  For Edge and 2006-2009 Fusion and Milan vehicles, parts will be available soon.  Dealers should contact vehicle owners that are currently in rental vehicles to schedule a repair as soon as parts are available to repair their vehicle.

 

FORD GT SPECIAL HANDLING

Dealers are authorized to claim up to a maximum combined value of $200 to provide unique services to Ford GT owners under this recall.  Examples of potential services include:

  • Technician travel to vehicle location for remote repair
  • Vehicle transportation (towing/flatbed) to dealership
  • Vehicle re-delivery to the owners location after repairs have been completed
  • Ford and Lincoln Dealerships are authorized to claim the special handling allowance.

In some cases, $200 may not be sufficient to tow the vehicle to the dealership and redeliver to the customer. Dealers are encouraged to consider remote repairs at the vehicles location in these cases.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed:
    • Submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair.
    • Attach pictures of the vehicles airbag modules to the request.
  • For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
  • Submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

  • Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number (16S26) is the sub code.
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
  • Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.

 

New! CLAIMS PREPARATION AND SUBMISSION (continued)

NOTE:  The serial number of the new passenger airbag inflator or module must be provided to Ford for the claim to be processed.  The Technical Information in this bulletin advises technicians to document the serial number from the new airbag inflator on the repair order.  The passenger airbag inflator serial number is 11 characters for Ranger, Mustang, and GT and 13 characters for Edge, MKZ/Zephyr, Fusion and Milan.  Enter the serial number of the new airbag inflator or module in the claim as follows:

  • For claims submitted using DMS or OWS on-line, enter the serial numbers in the Test Results Section.
    • Select DTC REQUIRED MEASUREMENT OR RESULTS from the drop down list.
    • Enter the serial number in the CODE field.
    • The serial number must entered without spaces or dashes.
  • For Ford GT Special Handling claim up to a maximum of $200. All Special Handling must be on the same repair line the FSA is claimed. Claim Special Handling under Misc. Expense Code “OTHER.”             Rental Vehicle Reimbursement:
    • Claim should be submitted under long-term rental program 18A01. o A new approval code is required from the SSSC every 30 days.
    • Dealers are eligible to claim a $25 administrative fee for any long-term rental claims that are submitted after June 13, 2018. This includes long-term rental claims that were originally approved by the SSSC after May 12, 2018 but processed for warranty payment after June 13, 2018.
      • Claim the rental reimbursement administrative fee of $25 per claim on a separate RO line under Misc. Expense code FSAEXP.
    • Customers that were placed into a long-term rental vehicle prior to June 13, 2018 are eligible for the increased dollar per day rental reimbursement rates back to the date the most recent longterm rental approval code was approved from the SSSC. To request the increased rates on a pre-existing approval code, update the existing approved contact and attach the rental invoice showing the dollar per day amounts.
    • If the customer has paid for a rental vehicle for the purpose of this recall, they are eligible for reimbursement within the guidelines outlined in the Takata Airbag Recall Rental Vehicle Reimbursement Process. Dealers should follow the same process for claiming rental vehicle reimbursement and then refund the customer.
    • Reference the Takata Airbag Recall Rental Vehicle Reimbursement Process for further detail on rental vehicle reimbursement.

ATTACHMENT II

Safety Recall 16S26 – Supplement #6
Certain 2005-2006 Ford GT, 2005-2011 Mustang, 2006-2011 Fusion and Milan, 2006 Zephyr, 2007-2011 MKZ, 2007-2010 Edge and MKX, and 2007-2011 Ranger Vehicles
Passenger Airbag Inflator Replacement

 

New! LABOR ALLOWANCES (only vehicles that repairs are currently available for are listed)

Description Labor Operation Labor Time
Replace Passenger Airbag Inflator – 2005-2011 Mustang 16S26B 0.5 Hours
Replace Passenger Airbag Inflator – 2005-2006 Ford GT 16S26C 0.6 Hours
Replace Passenger Airbag Inflator – 2007-2011 Ranger 16S26D 0.5 Hours
Replace Passenger Airbag Module – 2006-2009 MKZ/Zephyr 16S26E 0.5 Hours
Replace Passenger Airbag Module – 2006-2009 Fusion/Milan 16S26F 0.4 Hours
Replace Passenger Airbag Module – 2007-2010 Edge 16S26G 0.4 Hours

 

Performing the supplemental restraint depower procedure and clearing DTCs was included in previous airbag inflator recall 14S28, but is no longer required.

 

New! PARTS REQUIREMENTS (only vehicles that repairs are currently available for are listed)

Description Order Quantity Claim Quantity Part Number
Passenger Airbag Inflator – 2010-2011 Mustang and 2005-2006 Ford GT 1 1 6G7Z-63044A74-A
Passenger Airbag Inflator – 2005-2009 Mustang 1 1 5R3Z-63044A74-B
Passenger Airbag Inflator – 2007-2011 Ranger 1 1 8L5Z-10044A74-E
Passenger Airbag Module – 2006-2009 MKZ/Zephyr (Light Stone color) 1 1 7H6Z-54044A74-AD
Passenger Airbag Module – 2006-2009 MKZ/Zephyr (Charcoal Black color) 1 1 7H6Z-54044A74-AE
Passenger Airbag Module – 2006-2009 MKZ/Zephyr (Sand color) 1 1 7H6Z-54044A74-AF
Passenger Airbag Module – 2006-2009 Fusion/Milan (Dark Stone color) 1 1 8E5Z-54044A74-AC
Passenger Airbag Module – 2006-2009 Fusion/Milan (Charcoal Black color) 1 1 8E5Z-54044A74-AD
Passenger Airbag Module – 2007-2010 Edge (Charcoal Black color) 1 1 9T4Z-78044A74-AA
Passenger Airbag Module – 2008-2010 Edge (Greystone color) 1 1 9T4Z-78044A74-AB
Passenger Airbag Module – 2007 Edge  (Medium Light Stone color) 1 1 9T4Z-78044A74-AC
Passenger Airbag Module – 2007 Edge (Medium Camel color) 1 1 9T4Z-78044A74-AD

 

The DOR/COR number for this recall is 51115.

 

New! PARTS ORDERING INFORMATION

Repairs are currently only available for Ranger, Mustang, Ford GT, 2006-2009 MKZ/Zephyr, and (starting in  the month of September) Edge and 2006-2009 Fusion and Milan vehicles covered under safety recall 16S26.  Repairs for the remaining vehicles affected by this safety recall are expected to become available throughout the third and fourth quarters of 2018. Dealers are encouraged to refer to the Takata Airbag Inflator Recall Information for Dealers document on the FMC dealer homepage for the latest parts status for all Takata airbag recalls. The dealer bulletin will also be updated as repair information becomes available for other affected vehicles.

Due to the varying levels of part inventories, the parts ordering procedure and the distribution strategy for this recall will vary by part number and vehicle line. Refer to the vehicle lines listed below for the part ordering procedure and distribution strategy. Once sufficient parts inventory is available, parts will be available for open ordering. Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering begins.

2007-2010 Edge

Part numbers 9T4Z-78044A74-AA, 9T4Z-78044A74-AB, 9T4Z-78044A74-AC, 9T4Z-78044A74-AD for 20072010 Edge will be seed stocked to dealers during the month of September. Dealers will receive a percentage of parts based on the number of 2007-2010 Edge vehicles assigned to them on their FSA VIN list. Dealers that have 2007-2010 Edge vehicle owners currently in a rental vehicle will also be shipped parts to repair those vehicles. If additional parts are required after receiving the seed stock shipment, submit a VIN-specific Part Order contact via the SSSC Web Contact Site to order additional parts.

2006-2009 Fusion and Milan

Part numbers 8E5Z-54044A74-AC and 8E5Z-54044A74-AD for 2006-2009 Fusion and Milan will be seed stocked to dealers during the month of September. Dealers will receive a percentage of parts based on the number of 2006-2009 Fusion and Milan vehicles assigned to them on their FSA VIN list. Dealers that have 2006-2009 Fusion and Milan vehicle owners currently in a rental vehicle will also be shipped parts to repair those vehicles.  If additional parts are required after receiving the seed stock shipment, submit a VIN-specific Part Order contact via the SSSC Web Contact Site to order additional parts.

Mustang, GT, and Ranger

Passenger airbag inflators 6G7Z-63044A74-A (2010-2011 Mustang and GT), 5R3Z-63044A74-B (2005-2009 Mustang), and 8L5Z-10044A74-E (Ranger) were previously seed stocked to dealers that had vehicles assigned to them on their FSA VIN list. If additional parts are required, order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts should be placed. There are still a significant number of unrepaired Ranger, Mustang, and Ford GT vehicles and dealers are encouraged to maintain stock of these parts to be prepared to repair vehicles as they arrive for repairs. Dealers should reference their FSA VIN list to monitor the number of unrepaired vehicles assigned to them.  

2006-2009 MKZ/Zephyr

To place an order for a passenger airbag module for 2006-2009 MKZ/Zephyr part numbers 7H6Z-54044A74AD, 7H6Z-54044A74-AE, and 7H6Z-54044A74-AF, submit a VIN-specific Part Order contact via the SSSC Web Contact Site.

NOTE: Due to some parts used in this recall being shipped directly from the supplier, inventory that is readily available for ordering may not show available in dealer part ordering interfaces.

NOTE: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics.  It is crucial that parts are NOT interchanged or substituted.

 

PARTS RETENTION AND RETURN

It is critical that all original passenger airbag inflators removed from vehicles are not allowed back into the market.  Therefore, all passenger airbag inflators under this safety recall have been assigned a $100 core charge to ensure they will be properly returned.  

The Regional Core Recover Center (RCRC), including dealers in Alaska and Hawaii, will pick up these airbag inflators along with all other core returns during your normal core retrieval visit.

For additional information, refer to the Regional Core Recovery Center – Airbag Inflator Return Process.

IMPORTANT:  Old part number 5G7Z-63044A74-A for 2005-2006 Ford GT vehicles used under 14S28 must no longer be installed in vehicles, and can be returned via the FSA parts return process.  Please use “CG” as the claim code and note in the shipper field the FSA bulletin number (16S26).

 

DEALER PRICE 

For latest prices, refer to DOES II.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.


ATTACHMENT III

CERTAIN 2005-2006 FORD GT AND 2010-2011 MUSTANG VEHICLES — PASSENGER AIRBAG INFLATOR REPLACEMENT

 

OVERVIEW

Takata has determined that the propellant wafers in some airbag inflators may experience an alteration over time, which could potentially lead to an over-aggressive combustion in the event of a crash that requires airbag deployment. This potential condition could create excessive internal pressure when the airbag is deployed, which could result in the body of the inflator rupturing upon deployment increasing the risk of injury to occupants.

Dealers are to replace the passenger airbag inflator. The serial number from the new airbag inflator must be recorded on the repair order. Place the replaced inflator into the packaging from the new part and provide to the appropriate dealership personnel for part returns.

NOTE: For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed, submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair. Attach pictures of the vehicles airbag modules to the request.

 

SERVICE PROCEDURE

Recommended Tools:

1/4″ Drive Deep Socket – 7mm
1/4″ Drive Ratchet
1/4″ Drive Extension – 6″ (152mm)
1/4″ Drive Shallow Socket – 8mm
1/4″ Drive Impact Driver
1/4″ Drive Torque Wrench
Side Cutters
Utility Knife
Needle Nose Pliers
Pocket Screwdriver

 

AIRBAG INFLATOR REPLACEMENT

NOTE: The following repair instructions only apply to 2010-2011 Mustang and 2005-2006 Ford GT vehicles. Repair instructions will be published in separate attachments for the other vehicle lines included in this recall as parts become available for those vehicles.

NOTE: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are not interchanged or substituted.

WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury.

NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.

NOTE: The ignition must remain OFF until this service procedure is completed.

NOTE: Mustang airbag shown in this procedure, Ford GT similar.

NOTE: To view a video demonstration of this repair procedure, click the video icon. Video Icon

YouTube video

 

NOTE: For Mustang vehicles equipped with SYNC, it is not necessary to remove the Accessory Protocol Interface Module (APIM) retainers to access the passenger airbag module. Unclip the APIM mounting bracket and position the APIM aside.

  1. Remove the passenger airbag from the vehicle. Please follow the WSM procedures in Section 501-20B.
  2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
  3. Remove the wiring harness connector retainer from the passenger airbag assembly.
    See Figure 1.

WIRING HARNESS CONNECTOR RETAINERFIGURE 1

 

NOTE: Carry out this step on the longer wire on the end opposite of the airbag inflator retaining bracket. See Figure 2.

  1. Remove approximately 100 mm (3.93 in) of the yellow conduit from the passenger airbag assembly wire harness. See Figure 2.

100 MM HARNESS CONDUIT REMOVEDFIGURE 2

 

  1. Position the shorting clip onto the harness wires, and crimp the shorting clip together one side at a time using pliers. See Figure 3.

CRIMP SHORTING CLIP CLOSED WITH PLIERSFIGURE 3

 

  1. Cut the harness wires between the shorting clip and the harness connector. See Figure 4.

SHORTING CLIPFIGURE 4

 

  1. Remove and discard the four passenger airbag inflator retaining bracket nuts and the retaining bracket.
    See Figure 5.

AIRBAG INFLATOR RETAINING NUTSFIGURE 5

 

WARNING: Do not allow any debris on or around the airbag once the inflator is removed.

  1. With an assistant holding the passenger airbag assembly, remove the inflator from the assembly by pushing outward on the inflator. Set the airbag inflator aside for return shipping. See Figure 6.
    • If required, use of a brass punch is permitted (only at the location shown) to free the inflator from its mounted position.

AIRBAG INFLATORFIGURE 6

 

NOTE: The serial number of the new airbag inflator must be provided to Ford for the warranty claim to be processed.

  1. Record the 11 character serial number of the new airbag inflator on the repair order. See Figure 7.

11 character serial numberFIGURE 7

 

  1. NOTE: Both new inflator end caps are specific to their respective end of the inflator and must be fully seated.

NOTE: The tail end cap does not have an alignment tab and may be installed in any orientation.

Install both new inflator end caps making sure the alignment feature on the cap nearest the inflator retaining bracket is properly oriented. See Figure 8.

inflator end capsFIGURE 8

 

  1. Install the inflator into the passenger airbag assembly with the orange connector end facing out.
    Align the three tabs on the cap nearest the inflator retaining bracket with the airbag module lower channel (facing down). See Figure 9.

TABS ALIGNED TO LOWER CHANNELFIGURE 9

 

NOTE: If the inflator retaining bracket is unable to be installed, ensure the inflator tail end cap is fully seated.

  1. Install the new passenger airbag inflator retaining bracket and new nuts. See Figure 10.
    • Torque the new retaining nuts in the sequence shown below to 4 Nm (35 Ib.in).

NEW AIRBAG INFLATOR RETAINING NUTSFIGURE 10

 

  1. Align the T-shape index on both the wiring harness electrical connector and the airbag inflator. Install the new wiring harness onto the passenger airbag module and connect to both sides of the inflator. See Figure 11.

Install the new wiring harnessFIGURE 11

 

  1. Insert the inflator wiring harness connector tabs. See Figure 12.

NOTE: Pull gently on the wiring harness to ensure it is properly seated.

PUSH TABS INFIGURE 12

 

  1. Re-install the passenger airbag. Please follow WSM procedures in Section 501-20B.
  2. Package the replaced inflator in the new part box and provide to the appropriate dealership personnel for part returns.

ATTACHMENT IV

CERTAIN 2005-2009 MUSTANG VEHICLES — PASSENGER AIRBAG INFLATOR REPLACEMENT

 

OVERVIEW

Takata has determined that the propellant wafers in some airbag inflators may experience an alteration over time, which could potentially lead to an over-aggressive combustion in the event of a crash that requires airbag deployment. This potential condition could create excessive internal pressure when the airbag is deployed, which could result in the body of the inflator rupturing upon deployment increasing the risk of injury to occupants.

Dealers are to replace the passenger airbag inflator. The serial number from the new airbag inflator must be recorded on the repair order. Place the replaced inflator into the packaging from the new part and provide to the appropriate dealership personnel for part returns.

NOTE: For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed, submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair. Attach pictures of the vehicles airbag modules to the request.

 

SERVICE PROCEDURE

Recommended Tools:

1/4″ Drive Deep Socket – 7mm
1/4″ Drive Ratchet
1/4″ Drive Extension – 6″ (152mm)
1/4″ Drive Shallow Socket – 8mm
1/4″ Drive Impact Driver
1/4″ Drive Torque Wrench
Side Cutters
Utility Knife
Needle Nose Pliers
Pocket Screwdriver

 

AIRBAG INFLATOR REPLACEMENT

NOTE: The following repair instructions only apply to 2005-2009 Mustang vehicles. Repair instructions will be published in separate attachments for the other vehicle lines included in this recall as parts become available for those vehicles.

NOTE: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are not interchanged or substituted.

WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury.

NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.

NOTE: The ignition must remain OFF until this service procedure is completed.

NOTE: To view a video demonstration of this repair procedure, click the video icon. Video Icon

YouTube video

 

  1. Remove the passenger airbag from the vehicle. Please follow the WSM procedures in Section 501-20B.
  2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
  3. Remove the wiring harness connector retainer from the passenger airbag assembly.
    See Figure 1.

WIRING HARNESS CONNECTOR RETAINERFIGURE 1

 

NOTE: Carry out this step on the longer wire on the end opposite of the airbag inflator retaining bracket. See Figure 2.

  1. Remove approximately 100 mm (3.93 in) of the yellow conduit from the passenger airbag assembly wire harness. See Figure 2.

100 MM HARNESS CONDUIT REMOVEDFIGURE 2

 

  1. Position the shorting clip onto the harness wires, and crimp the shorting clip together one side at a time using pliers. See Figure 3.

SHORTING CLIPFIGURE 3

 

  1. Cut the harness wires between the shorting clip and the harness connector. See Figure 4.

CUT THE HARNESS WIRESFIGURE 4

 

  1. Remove and discard the four passenger airbag inflator retaining bracket nuts and the retaining bracket.
    See Figure 5.

AIRBAG INFLATOR RETAINING NUTSFIGURE 5

 

WARNING: Do not allow any debris on or around the airbag once the inflator is removed.

  1. With an assistant holding the passenger airbag assembly, remove the inflator from the assembly by pushing outward on the inflator. Set the airbag inflator aside for return shipping. See Figure 6.
    • If required, use of a brass punch is permitted (only at the location shown) to free the inflator from its mounted position.

AIRBAG INFLATORFIGURE 6

 

NOTE: The serial number of the new airbag inflator must be provided to Ford for the warranty claim to be processed.

  1. Record the 11 character serial number of the new airbag inflator on the repair order. See Figure 7.

11 character serial numberFIGURE 7

 

  1. NOTE: Both new inflator end caps are specific to their respective end of the inflator and must be fully seated.

NOTE: The tail end cap does not have an alignment tab and may be installed in any orientation. Make sure the tail end cap is fully seated or you will not be able to install the inflator retaining bracket.

Install both new inflator end caps making sure the alignment feature on the cap nearest the inflator retaining bracket is properly oriented. See Figure 8.

inflator end capsFIGURE 8

 

  1. Install the inflator into the passenger airbag assembly with the orange connector end facing out. Align the three tabs on the cap nearest the inflator retaining bracket with the airbag module lower channel (facing down). See Figure 9.

TABS ALIGNED TO LOWER CHANNELFIGURE 9

 

NOTE: If the inflator retaining bracket is unable to be installed, ensure the inflator tail end cap is fully seated.

  1. Install the new passenger airbag inflator retaining bracket and new nuts. See Figure 10.
    • Torque the new retaining nuts in the sequence shown below to 4 Nm (35Ib.in).

NEW AIRBAG INFLATOR RETAINING NUTSFIGURE 10

 

  1. Align the T-shape index on both the wiring harness electrical connector and the airbag inflator. Install the new wiring harness onto the passenger airbag module and connect to both sides of the inflator. See Figure 11.

new wiring harnessFIGURE 11

 

  1. Insert the inflator wiring harness connector tabs. See Figure 12.

NOTE: Pull gently on the wiring harness to ensure it is properly seated.

PUSH TABS INFIGURE 12

 

  1. Re-install the passenger airbag. Please follow WSM procedures in Section 501-20B.
  2. Package the replaced inflator in the new part box and provide to the appropriate dealership personnel
    for part returns.

ATTACHMENT V

CERTAIN 2007-2011 RANGER VEHICLES — PASSENGER AIRBAG INFLATOR REPLACEMENT

 

OVERVIEW

Takata has determined that the propellant wafers in some airbag inflators may experience an alteration over time, which could potentially lead to an over-aggressive combustion in the event of a crash that requires airbag deployment. This potential condition could create excessive internal pressure when the airbag is deployed, which could result in the body of the inflator rupturing upon deployment increasing the risk of injury to occupants.

Dealers are to replace the passenger airbag inflator. The serial number from the new airbag inflator must be recorded on the repair order. Place the replaced inflator into the packaging from the new part and provide to the appropriate dealership personnel for part returns.

NOTE: For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed, submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair. Attach pictures of the vehicles airbag modules to the request.

 

SERVICE PROCEDURE

Recommended Tools:

1/4″ Drive Deep Socket – 7mm
1/4″ Drive Ratchet
1/4″ Drive Extension – 6″ (152mm)
1/4″ Drive Shallow Socket – 8mm
1/4″ Drive Impact Driver
1/4″ Drive Torque Wrench
Side Cutters
Utility Knife
Needle Nose Pliers
Pocket Screwdriver

 

AIRBAG INFLATOR REPLACEMENT

NOTE: The following repair instructions only apply to 2007-2011 Ranger vehicles. Repair instructions will be published in separate attachments for the other vehicle lines included in this recall as parts become available for those vehicles.

NOTE: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are not interchanged or substituted.

WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury.

NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.

NOTE: The ignition must remain OFF until this service procedure is completed.

  1. Remove the passenger airbag from the vehicle. Please follow the WSM procedures in Section 501-20B.
  2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
  3. Remove the wiring harness connector retainer from the passenger airbag assembly. See Figure 1.

WIRING HARNESS CONNECTOR RETAINERFIGURE 1

 

NOTE: Carry out this step on the shorter wire on the end opposite of the airbag inflator retaining bracket. See Figure 2.

  1. Remove the conduit from the passenger airbag assembly wire harness in the area shown.
    See Figure 2.

HARNESS CONDUIT CUT AND REMOVEDFIGURE 2

 

  1. Position the shorting clip onto the harness wires, and crimp the shorting clip together one side at a time using pliers. See Figure 3.
  2. Cut the harness wires between the shorting clip and the harness connector. See Figure 3.

CUT THE HARNESS WIRESFIGURE 3

 

  1. Remove and discard the four passenger airbag inflator retaining bracket nuts and the retaining bracket.
    See Figure 4.

AIRBAG INFLATOR RETAINING NUTSFIGURE 4

 

WARNING: Do not allow any debris on or around the airbag once the inflator is removed.

  1. With an assistant holding the passenger airbag assembly, remove the inflator from the assembly by pushing outward on the inflator. Set the airbag inflator aside for return shipping. See Figure 5.
    • If required, use of a brass punch is permitted (only at the location shown) to free the inflator from its mounted position.

AIRBAG INFLATORFIGURE 5

 

NOTE: The serial number of the new airbag inflator must be provided to Ford for the warranty claim to be processed.

  1. Record the 11 character serial number of the new airbag inflator on the repair order. See Figure 6.

11 character serial numberFIGURE 6

 

  1. NOTE: Both new inflator end caps are specific to their respective end of the inflator and must be fully seated.

NOTE: The tail end cap does not have an alignment tab and may be installed in any orientation. Make sure the tail end cap is fully seated or you will not be able to install the inflator retaining bracket.

Install both new inflator end caps making sure the alignment feature on the cap nearest the inflator retaining bracket is properly oriented. See Figure 7.

ORANGE CONNECTORFIGURE 7

 

  1. Install the inflator into the passenger airbag assembly with the orange connector end facing out. Align the three tabs on the cap nearest the inflator retaining bracket with the airbag module lower channel (facing down). See Figure 8.

TABS ALIGNED TO LOWER CHANNELFIGURE 8

 

NOTE: If the inflator retaining bracket is unable to be installed, ensure the inflator tail end cap is fully seated.

  1. Install the new passenger airbag inflator retaining bracket and new nuts. See Figure 9.
    • Torque the new retaining nuts in the sequence shown below. Tighten to 4 Nm (35 lb in).

NEW AIRBAG INFLATOR RETAINING NUTSFIGURE 9

 

  1. Align the T-shape index on both the wiring harness electrical connector and the airbag inflator. Install the new wiring harness onto the passenger airbag module and connect to both sides of the inflator and fully seat the black tabs. See Figure 10.

NOTE: Pull gently on the wiring harness to ensure it is properly seated.

PUSH TABS INFIGURE 10

 

  1. Install the new tape to the wiring harness and airbag assembly, do not cover the airbag warning label
    with the new tape. For correct placement See Figure 11.

ROUTE THE HARNESS SO THAT IT DOES NOT COME INTO CONTACT WITH THE TABFIGURE 11

 

  1. Re-install the passenger airbag. Please follow WSM procedures in Section 501-20B.
  2. Package the replaced inflator in the new part box and provide to the appropriate dealership personnel for part returns.

ATTACHMENT VI

CERTAIN 2006-2009 MKZ/ZEPHYR VEHICLES – PASSENGER AIRBAG MODULE REPLACEMENT

 

OVERVIEW

Takata has determined that the propellant wafers in some airbag inflators may experience an alteration over time, which could potentially lead to an over-aggressive combustion in the event of a crash that requires airbag deployment. This potential condition could create excessive internal pressure when the airbag is deployed, which could result in the body of the inflator rupturing upon deployment increasing the risk of injury to occupants.

Dealers are to replace the passenger airbag module. The serial number from the new airbag module must be recorded on the repair order. Place the replaced airbag module into the packaging from the new part and provide to the appropriate dealership personnel for part returns.

NOTE: For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed, submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair. Attach pictures of the vehicles airbag modules to the request.

 

SERVICE PROCEDURE

NOTE: The following repair instructions only apply to 2006-2009 MKZ/Zephyr vehicles. Repair instructions will be published in separate attachments for other vehicle lines included in this recall as parts become available for those vehicles.

NOTE: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are not interchanged or substituted.

WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury.

NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.

NOTE: The ignition must remain OFF until this service procedure is completed.

  1. Record the 13 character serial number of the new airbag module on the repair order. See Figure 1.
  2. Replace the passenger airbag module. Refer to section 501-20B of the Workshop Manual.

NOTE: Use caution when removing the 5 instrument panel trim panel fasteners or the studs may strip out. Submit a contact to the SSSC if damage to the trim panel does occur.

  1. Package the replaced airbag module in the new part box and provide to the appropriate dealership personnel for part returns.

13 character serial numberFIGURE 1

 


ATTACHMENT VII

CERTAIN 2006-2009 FUSION AND MILAN VEHICLES – PASSENGER AIRBAG MODULE REPLACEMENT

 

OVERVIEW

Takata has determined that the propellant wafers in some airbag inflators may experience an alteration over time, which could potentially lead to an over-aggressive combustion in the event of a crash that requires airbag deployment. This potential condition could create excessive internal pressure when the airbag is deployed, which could result in the body of the inflator rupturing upon deployment increasing the risk of injury to occupants.

Dealers are to replace the passenger airbag module. The serial number from the new airbag module must be recorded on the repair order. Place the replaced airbag module into the packaging from the new part and provide to the appropriate dealership personnel for part returns.

NOTE: For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed, submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair. Attach pictures of the vehicles airbag modules to the request.

 

SERVICE PROCEDURE

NOTE: The following repair instructions only apply to 2006-2009 Fusion and Milan vehicles. Repair instructions will be published in separate attachments for other vehicle lines included in this recall as parts become available for those vehicles.

NOTE: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are not interchanged or substituted.

WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury.

NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.

NOTE: The ignition must remain OFF until this service procedure is completed.

  1. Record the 13 character serial number of the new airbag module on the repair order. See Figure 1.
  2. Replace the passenger airbag module. Refer to section 501-20B of the workshop manual.
  3. Package the replaced airbag module in the new part box and provide to the appropriate dealership personnel for part returns.

13 character serial numberFIGURE 1

 


ATTACHMENT VIII

CERTAIN 2007 – 2010 EDGE VEHICLES – PASSENGER AIRBAG MODULE REPLACEMENT

 

OVERVIEW

Takata has determined that the propellant wafers in some airbag inflators may experience an alteration over time, which could potentially lead to an over-aggressive combustion in the event of a crash that requires airbag deployment. This potential condition could create excessive internal pressure when the airbag is deployed, which could result in the body of the inflator rupturing upon deployment increasing the risk of injury to occupants.

Dealers are to replace the passenger airbag module. The serial number from the new airbag module must be recorded on the repair order. Place the replaced airbag module into the packaging from the new part and provide to the appropriate dealership personnel for part returns.

NOTE: For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed, submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair. Attach pictures of the vehicles airbag modules to the request.

 

SERVICE PROCEDURE

NOTE: The following repair instructions only apply to 2007 through 2010 Edge vehicles. Repair instructions will be published in separate attachments for other vehicle lines included in this recall as parts become available for those vehicles.

NOTE: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are not interchanged or substituted.

WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury.

NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.

NOTE: The ignition must remain OFF until this service procedure is completed.

  1. Record the 13 character serial number of the new airbag module on the repair order. See Figure 1.
  2. Replace the passenger airbag module. Refer to section 501-20B of the Workshop Manual.

NOTE: Releasing the side tabs of the airbag trim cover first will aid in the removal process.

  1. Package the replaced airbag module in the new part box and provide to the appropriate dealership personnel for part returns.

13 character serial numberFIGURE 1

 


ATTACHMENT IX

REGIONAL CORE RECOVERY CENTER AIRBAG INFLATOR RETURN PROCESS – PARTS WITH CORE CHARGES

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [951.42 KB]

 


ATTACHMENT X

 

DEALER Q & A

Q1. Why can’t vehicles other than Ranger, Mustang, Ford GT, 2006-2009 MKZ/Zephyr, Edge, and 2006-2009 Fusion and Milan be repaired now? 
A. Repairs for other vehicles require a different part and repair procedure.  Parts and repair instructions for the remaining vehicles affected by this recall are expected to be available throughout the third and fourth quarters of 2018.
Q2. How will I know when parts are available for other vehicles affected by this recall? 
A. Dealers are encouraged to refer to the Takata Airbag Inflator Recall Information for Dealers document on the FMC dealer homepage for the latest parts status for all Takata airbag recalls. The dealer bulletin will also be updated as repair information becomes available for other affected vehicles.
Q3. Why is it taking so long to get parts for this recall?
A. To support this recall new parts had to be designed and rigorously tested. In addition, multiple vehicle manufacturers are affected by the Takata airbag inflator recalls and use the same suppliers for replacement recall parts. This has caused a high demand for airbag inflator parts industry wide.
Q4. 14S28 has previously been performed on a 2005-2006 Ford GT.  Why is the same vehicle also affected by 16S26?
A. Safety Recall 16S26 utilizes a redesigned part for a final repair.  14S28 was an interim repair using a “like for like” part that must be replaced under safety recall 16S26.
Q5. Can the airbag inflator part number provided in 14S28 be used to complete repairs on 2005-2006 Ford GT vehicles under 16S26?
A. No, the part used in 14S28 are not equivalent.  Use only the part number listed in 16S26 (or latest level replacements) for this final repair.
Q6. Are rental vehicles available for vehicles that parts are not currently available for?
A. Yes, For MKX, 2010-2011 MKZ and 2010-2011 Fusion and Milan vehicles, if the customer requires the use of their vehicles passenger seat and requests a rental vehicle while waiting for parts to become available, refer to the Takata Airbag Recall Rental Vehicle Reimbursement Process for rental reimbursement guidelines and the process for requesting rental vehicle reimbursement.

For Ford GT, Mustang, Ranger, and 2006-2009 MKZ/Zephyr parts are readily available to complete the recall on these vehicles. With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required.  For Edge and 2006-2009 Fusion and Milan vehicles, parts will be available soon. 

Q7. Why is a core charge applied to the parts for this program when that has not been the case on previous Takata recalls?
A. This is an effort to make it easier to do business with Ford and reduce the amount of paperwork required for dealers.

NOTE:  All previously published Takata safety recalls will continue to use the FCS-700 tag process (15S21, 17S42 and 18S02).

Q8. How should I handle a vehicle with airbags that have already deployed?
A. For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed:

  • Submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair.
  • Attach pictures of the vehicles airbag modules to the request.
Q9. Can my Dealership use Quick Lane bays and Technicians to complete this recall?
A. At the dealers discretion, dealers with Quick Lanes may now use Quick Lane service bays and Quick Lane technicians to perform Takata Airbag Recalls.

  • Claim processing, hazardous material handling and parts returns MUST be processed through the main dealership’s warranty submission process and parts department.
  • No other warranty or recall repairs are allowed at Quick Lanes at this time.
Q10. A Ford GT customer is hesitant to bring their vehicle to the dealer, what should I do?
A. Dealers are authorized to claim up to a maximum combined value of $200 to provide unique services to Ford GT owners under this recall.  Examples of potential services include:

  • Technician travel to vehicle location for remote repair
  • Vehicle transportation (towing/flatbed) to dealership
  • Vehicle re-delivery to the owners location after repairs have been completed
  • Ford and Lincoln Dealerships are authorized to claim the special handling allowance.

In some cases, $200 may not be sufficient to tow the vehicle to the dealership and redeliver to the customer. Dealers are encouraged to consider remote repairs at the vehicles location in these scenarios.

Q11. Will completed surveys count towards my Customer Viewpoint (CVP) score? Are the scores included in my Ford Commitment Plan (FCP) calculations?
A. All vehicles affected by this recall are over the 5 years/75,000 scoring criteria, which makes them ineligible for CVP Score and FCP calculations. Completed surveys will be reported as “Recall Over 5/75” and that means they are NOT included in their CVP/FCP scores.
Q12. Why do I need to contact the SSSC every 30 days to request a new long term rental approval code?
A. This allows dealers to submit the warranty claim every month to be reimbursed for the last 30 days of rental vehicle expense. This also provides a checkpoint to verify if parts are available to complete the recall and to renew any rental vehicle contracts.

 

QUESTIONS & ASSISTANCE

For additional questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.


ATTACHMENT XI

 

Takata Airbag Recall Rental Vehicle Reimbursement Process

Why is a Rental Vehicle Reimbursement being offered?

Ford Motor Company and Lincoln Motor Company continue to work closely with our suppliers to produce the needed parts for the Takata airbag inflator recalls. While parts are available for some vehicles affected by these recalls, parts are not yet available or are available in limited quantities for a portion of the affected vehicles. We are committed to the safety of our customers so a rental vehicle reimbursement is being offered to customers until parts become available.

To support the unique long-term rental needs for vehicles affected by Takata airbag inflator recalls, this unique long-term rental vehicle reimbursement process has been created. This process and rates apply only to Takata airbag inflator recalls 16S26, 17S01, 17S42, and 18S01.

 

Rental Vehicle Reimbursement Guidelines

The following table lists the maximum per day and per month dollar amount that will be reimbursed under this program. In some cases the dollar per day limits may not be sufficient to cover all of the costs associated with a rental vehicle. It is the customer’s responsibility to cover any additional costs above the cost per day and per month limits.

Model of Recalled Vehicle Rental Vehicle Reimbursement Cost Per Day Limit Rental Vehicle Reimbursement Cost Per Month Limit
Ford $44 $1,320
Mercury $44 $1,320
Lincoln $55 $1,650

 

Note: The above cost per day limits have factored in the current market rate for rental vehicles including tax. If the dollar per day limit is not exceeded with taxes included then taxes can be covered under the rental vehicle reimbursement.

Note: Customers that were placed into a long-term rental vehicle prior to June 13, 2018 are eligible for the increased dollar per day rental reimbursement rates back to the date the most recent long-term rental approval code was approved from the SSSC. See the claims preparation and submission section in the dealer bulletin for details.

If there is a unique customer circumstance that requires a rental vehicle with a higher per day/month allowance, dealers should submit a VIN specific request to the Special Service Support Center (SSSC) for consideration.

 

Things Not Covered Under Rental Vehicle Reimbursement

Rental Vehicle Reimbursement does not cover the following items:

  • Mileage charges
  • Fuel charges
  • Underage driver surcharge
  • Insurance

Note: Some car insurance policies include rental vehicle insurance coverage so the purchase of additional insurance may not be required.

 

Rental Vehicles

Rental vehicles may be supplied through dealership owned rental units, the Ford Courtesy Transportation Program, Ford Rent-A-Car, Lincoln Rent-A-Car, or third party rental agencies. When requesting a rate quote from a rental agency, ensure to ask for a monthly rate, as this can be significantly lower than daily rates. If a customer has reserved a rental vehicle on their own or with the assistance of the Customer Relationship Center, the same rental guidelines and process for requesting reimbursement apply.

 

Increased Ford Courtesy Transportation Program (FCTP) Guides

In order to support these customers, FCTP Program Headquarters will review increased guides requests above the existing maximum on a case by case basis to ensure coverage is sufficient. Dealers must submit their request to their SOM in order to be considered.

 

Enterprise National Recall Rental Program

To make it easier for dealers to locate vehicles within the rental vehicle reimbursement dollar per day limits, Ford has established an agreement with Enterprise Rent-A-Car to provide a rental vehicle when available for customers affected by the Takata airbag inflator recalls at the following rates:

Model of Recalled Vehicle Enterprise Per Day Rate Enterprise Per Month Rate
Ford $40 plus tax $1,200 plus tax
Mercury $40 plus tax $1,200 plus tax
Lincoln $49 plus tax $1,470 plus tax

 

Rates are provided based on the type of vehicle covered under the recall, rather than the type of vehicle rented to the customer, if a customer rents a vehicle more expensive than a Large SUV, the difference above the approved rate for the vehicle rented will be charged to the customer regardless of the type of vehicle the customer has had recalled. Enterprise does not guarantee that a Ford or Lincoln vehicle will be rented to all customers that own or request such vehicles.

 

Automated Rental Management System

If renting from Enterprise dealers are encouraged to schedule reservations through the Enterprise’s free Automated Rental Management System (ARMS).  The ARMS benefits to dealers are as follows:

  • Create and submit “real time” rental reservations online or through your CDK or Reynolds & Reynolds Dealership Management System to the local Enterprise branch.
  • Reservations can be made same day or submitted in advance with anticipation of rental needs.
  • Specific rental needs can be communicated in the reservation (e.g. full-size SUV desired, etc.).
  • Authorize additional rental days when necessary.
  • View and print rental invoices (after each rental event is completed).

Ford does not endorse any particular rental management software or any specific rental car brand.  This is for your information only.

 

Vehicle Make and Model Year Requirements

While it is a preference to put Ford customers in Ford rental vehicles and Lincoln customers in Lincoln rental vehicles, this is not always possible and is not a requirement for rental reimbursement under the Takata airbag inflator recalls. Due to varying rental car agency make and model inventory, Ford and Lincoln vehicles may not always be available so it is acceptable to use other make rental cars. There are no model year requirements for rental vehicle reimbursement.

 

Storage of Customers Vehicles

A vehicle storage/upkeep allowance will not be provided to dealers. It is recommended that customers retain and store their vehicles. If a dealer would like to store a customers vehicle as a service for their customers, this would be at the dealer’s discretion, but a storage and upkeep allowance will not be provided.

 

Rental Vehicle Documentation

Rental vehicle documentation must include the following:

  • A rental invoice from a dealership or commercial rental agency
  • Contract holder’s name on the rental invoice
  • Daily rental rate
  • Date out and date returned
  • Repair order showing the date the vehicle repair is completed (when parts are available)
  • Proof of payment (for customer refund of rental)
  • Completed Restricted Vehicle Use Agreement

 

Administrative Allowance

Dealers are authorized to claim an administrative allowance of $25 for every long-term rental vehicle warranty claim submitted. This administrative allowance can be claimed every 30 days, at which time a new approval code needs to be requested. Reference the dealer bulletin claims preparation and submission section for further details.

 

Rental Vehicle Reimbursement Process:

Prior to customer visit/customer at dealership:

  1. Check OASIS to confirm the vehicle is involved in safety recall 16S26, 17S01, 17S42, or 18S01.
  2. Refer to the Takata Airbag Inflator Recall Information for Dealers document on the FMC dealer homepage to confirm parts are not available to repair the vehicle at this time. Note: this document is updated regularly so it is recommended to check the electronic version rather than a printed out copy.
  3. Make arrangements for a rental vehicle either through the dealerships rental car fleet or outside rental agency. If using Enterprise it is recommended the reservation by made through ARMS.  
  1. Customer completes all required rental vehicle paperwork.
  2. Customer completes the Restricted Vehicle Use Agreement.
    • If the customer was previously placed in a rental vehicle prior to this requirement this form must be completed when a new rental vehicle approval code is required. This form was recently updated but previous completed versions of this form are sufficient to fulfill this requirement.
  3. Customer is free to leave with the rental car.

After the customer has left the dealership:

  1. Submit a VIN specific web contact to the Special Service Support Center (SSSC) under the appropriate rental program as listed below:
    • 18A01 for 16S26
    • 18A02 for 17S01
    • 18A03 for 18S01
    • 18A04 for 17S42

The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

  1. Attach the completed Restricted Vehicle Use Agreement to the SSSC contact.
  2. If the vehicle is involved in the recall and does not have parts available the SSSC will provide an approval code to use on the warranty claim.
  3. For warranty payment purposes and to continue long-term rental vehicle reimbursement dealers will need to re-contact the SSSC under a new contact every 30 days to receive a new approval code. This can be managed two different ways depending on dealership preference:
    • Option 1: Close out the R.O. every 30 days and open a new R.O. prior to contacting the SSSC under a new contact.
    • Option 2: Leave the current R.O. open and add another line to the R.O. for the next month’s rental prior to contacting the SSSC under a new contact. Note:  A new function to the SSSC web tracker has been added so contacts approaching a long-term rental renewal date (30 days old) will turn red.
  4. As soon as the part arrives at the dealer the customer should be contacted to notify them that parts are available to repair their vehicle and schedule an appointment for the repair as soon as possible.
  5. After the repair is complete the customer should be contacted promptly to return the rental and pick up their vehicle.

Note: Customers must return the rental vehicle by the end of the business day on which the repair is completed. Retention of the rental vehicle beyond that date will be at the customer’s or dealer’s expense.


ATTACHMENT XII

Restricted Vehicle Use Agreement

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [195.62 KB]

 


March 2018

* * * IMPORTANT SAFETY RECALL * * *

 

Safety Recall Notice 16S26 / NHTSA Recall 16V-384  

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

AirBag Recall

A REPAIR IS AVAILABLE FOR YOUR VEHICLE

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? The passenger airbag inflator in your vehicle may explode in the event of a crash that causes deployment of the passenger airbag.  If an inflator explodes, sharp metal fragments could strike the passenger or other occupants causing serious injury or death.
What will Ford and your dealer do? Parts are now available to repair your vehicle.  Ford Motor Company has authorized your dealer to replace the passenger airbag inflator free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall 16S26 to receive your free repair.  Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.  Ford Motor Company wants you to have this free safety recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed.

Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com.

Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 16V-384.

 

Thank you for your attention to this important matter.

Ford Customer Service Division


Marzo 2018

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

 

Aviso de campaña de seguridad 16S26/Campaña de la NHTSA 16V-384
Aviso de Revisión de Seguridad 16S26

 

Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345

 

Número de identificación del vehículo (VIN):  12345678901234567

AirBag Recall

HAY UNA REPARACIÓN PARA EFECTUAR EN SU VEHÍCULO 

Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.  Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema? El inflador de la bolsa de aire del pasajero de su vehículo podría detonar en caso de choque y causar el despliegue de la bolsa de aire del pasajero.  Si detona un inflador, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte.
¿Qué medidas adoptarán Ford y su distribuidor? En este momento las piezas para reparar su vehículo se encuentran disponibles.  Ford Motor Company ha autorizado a su distribuidor a reemplazar el inflador de la bolsa de aire del pasajero sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será de menos de medio día.  Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato a su distribuidor y solicite una cita de servicio para llevar a cabo esta reparación gratuita conforme a la campaña 16S26.  Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.      

Ford Motor Company le recomienda realizar esta campaña de seguridad gratuita en su vehículo.  El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo.

Tenga presente que:  la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.

¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro.  Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.

¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.

PROPIETARIOS MINORISTAS:  Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderán.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.Fordowner.com.

Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD).  Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm(hora del Este).

PROPIETARIOS DE FLOTAS:  Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.fleet.ford.com.

Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm(hora del Este).

Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo alguno, puede escribir al Administrador en el National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o bien visite www.safercar.gov.

Mencione la Campaña de seguridad 16V-384 de la NHTSA.

Para asistencia en español Visite nuestro sitio web para ver este anuncio en español en la siguiente dirección: https://es.owner.ford.com/tools/account/maintenance/recalls.html

Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para español.

 

Gracias por su atención en este asunto sumamente importante.

División de Servicio al Cliente de Ford


December 2017

 

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

 

Safety Recall Notice 16S26 / NHTSA Recall 16V-384
Aviso de Revisión de Seguridad 16S26

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

 

In July 2016, the Lincoln Motor Company sent you a letter announcing Safety Recall 16S26 – Passenger Airbag Inflator Replacement on your vehicle, with the VIN shown above.  Since then, Lincoln has been developing remedy parts for your vehicle that do not contain ammonium nitrate, the chemical that has resulted in the safety recalls.  This letter is to inform you that remedy parts have been delayed, and we are expecting remedy parts to become available for certain vehicles in the Spring of 2018.  Lincoln will begin repairing vehicles as parts become available in the priority order established in the National Highway Transportation Safety Administration’s Coordinated Remedy Order.  You will be notified as soon as parts are available for your vehicle.

It is important that you schedule a service appointment for the free repair as soon as you are notified.

What is the issue? On your vehicle, the passenger frontal airbag inflator may rupture in the event of a crash necessitating airbag deployment.  A ruptured inflator may result in metal fragments striking vehicle occupants causing serious injury or death.  Additional information regarding Takata recalls can be found at www.safercar.gov and owner.ford.com/Takata.
What should you do? WARNING: Until remedy parts become available, do not allow anyone to sit in the first row passenger seat. The air bag inflator could rupture during deployment in a crash and cause injuries or death. When the front row passenger seat is not occupied, the passenger air bag will not deploy, eliminating the risk.

When parts are available to support 16S26, the Lincoln Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair.

If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? RETAIL OWNERS:  If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Lincolnowner.com.

For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com.

Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).

 

Thank you for your attention to this important matter.

The Lincoln Motor Company


Diciembre 2017

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

 

Aviso de campaña de seguridad 16S26 / Campaña de la NHTSA 16V-384

 

Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345

 

Número de identificación del vehículo (VIN):  12345678901234567

 

En julio de 2016, Lincoln Motor Company le envió una carta donde anunciaba la campaña de seguridad 16S26: reemplazo del inflador de la bolsa de aire del pasajero en su vehículo, con el VIN que aparece arriba.  Desde entonces, Lincoln ha estado desarrollando piezas de refacción para su vehículo sin nitrato de amonio, sustancia química que ha generado las campañas de seguridad.  Esta carta tiene como objetivo informarle que las piezas de refacción presentan retraso y esperamos que estas se encuentren disponibles para algunos vehículos durante la primavera de 2018.  Lincoln comenzará la reparación de los vehículos en la medida que las piezas se encuentren disponibles en el orden de prioridad establecido en la orden de reparación coordinada de la Administración nacional de seguridad de tráfico en carretera.  Se le notificará tan pronto como las piezas se encuentren disponibles para su vehículo.

Es importante que, tan pronto reciba esta notificación, programe una cita de servicio para realizar esta reparación gratuita.

¿Cuál es el problema? En su vehículo, el inflador de la bolsa de aire delantera del pasajero podría romperse en caso de sufrir un choque en el cual se requiera el despliegue de la bolsa de aire.  Un inflador roto podría provocar que los fragmentos metálicos golpeen a los ocupantes del vehículo y causarle lesiones graves o la muerte.  En www.safercar.gov y owner.ford.com/Takata encontrará información adicional importante relacionada con Takata.
¿Qué debe hacer? ADVERTENICA: mientras las piezas no estén disponibles, no permita que nadie se siente en el asiento del pasajero de la primera fila. El inflador de la bolsa de aire podría romperse durante el despliegue en un choque y causar lesiones o la muerte. Cuando el asiento del pasajero de la fila delantera no está ocupado, la bolsa de aire del pasajero no se despliega, con lo cual se elimina el riesgo.

Cuando las piezas se encuentren disponibles para la campaña 16S26, Lincoln Motor Company le enviará una carta para informarle que las piezas están disponibles y que se comunique con su distribuidor para programar una reparación.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Lincolnowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.

¿Qué sucede si usted ya no es el propietario del vehículo? Si usted ya no es el propietario de este vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Recibió este aviso porque la normativa del gobierno exige que se envíe una notificación a la última dirección conocida del propietario en el registro.  Nuestros archivos se basan principalmente en los datos del registro estatal y de título, que indican que usted es el propietario actual.

¿Hay algo más que podamos hacer por usted? PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, póngase en contacto con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá.  Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es:

www.Lincolnowner.com.

Para personas con problemas auditivos, llame al 1-800-232-5952 (TDD).  Nuestros representantes se encuentran disponibles de lunes a viernes de 8:00 AM a 8:00 PM (Hora del Este).

PROPIETARIOS DE FLOTAS:  si tiene dudas o preguntas, póngase en contacto con nuestro Centro de información al cliente de flotas 1-80034-FLEET, elija la opción n.° 3 y uno de nuestros representes con gusto lo atenderá.  Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es:  www.fleet.ford.com.

Nuestros representantes se encuentran disponibles de lunes a viernes de 8:00 AM a 8:00 PM (Hora del Este).

 

Agradecemos su atención en este asunto sumamente importante.

The Lincoln Motor Company


Safety Recall 16S26 – Supplement #6

August 15, 2018

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V384-0357.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [682.10 KB]

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [1.43 MB]

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [1.34 MB]

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [1.15 MB]

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [211.75 KB]

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [176.26 KB]

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [197.28 KB]

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [951.42 KB]

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [275.18 KB]

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [339.08 KB]

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [195.62 KB]

 


Safety Recall 16S26 – Supplement #5

July 30, 2018

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V384-8337.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [6.99 MB]

 


Safety Recall 16S26 – Supplement #4

June 29, 2018

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V384-0964.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [6.73 MB]

 


Safety Recall 16S26 – Supplement #3

June 13, 2018

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V384-8885.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [6.38 MB]

 


Safety Recall 16S26 – Supplement #2

March 28, 2018

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V384-8626.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [2.39 MB]

 


Safety Recall 16S26 – Supplement #1

March 14, 2018

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V384-2799.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [3.52 MB]

 


Safety Recall 16S26

February 1, 2018

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V384-2424.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [7.14 MB]

 


Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [113.33 KB]

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [135.71 KB]

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [192.23 KB]

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [91.19 KB]

 


Owner Notification Letter

July 2018

https://static.nhtsa.gov/odi/rcl/2016/RCONL-16V384-9452.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [63.45 KB]

 


Renotification Notice – June 2018

June 2018

https://static.nhtsa.gov/odi/rcl/2016/RCRN-16V384-4552.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [387.01 KB]

 


Interim Re-notification letter with rental update

May 2018

https://static.nhtsa.gov/odi/rcl/2016/RCONL-16V384-6599.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [207.80 KB]

 


Safety Recall 16S26 – Supplement #2

March 28, 2018

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V384-8626.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [2.39 MB]

 


Safety Recall 16S26 – Supplement #1

March 14, 2018

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V384-2799.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [3.52 MB]

 


Safety Recall 16S26

February 1, 2018

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V384-2424.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [7.14 MB]

 


Owner Notification Letter

February 2018

https://static.nhtsa.gov/odi/rcl/2016/RCONL-16V384-5796.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [376.44 KB]

 


Advance Notice – Safety Recall 16S26 – Supplement #1

January 29, 2018

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V384-7259.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [152.77 KB]

 


Interim Owner Notification Letter

December 2017

https://static.nhtsa.gov/odi/rcl/2016/RIONL-16V384-7804.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [326.81 KB]

 


Interim Owner Notification Letter

July 2016

https://static.nhtsa.gov/odi/rcl/2016/RIONL-16V384-1902.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [503.75 KB]

 


VEHICLE INFORMATION BY ZONE Update 8-30-16

https://static.nhtsa.gov/odi/rcl/2016/RMISC-16V384-8999.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [33.29 KB]

 


Supplemental Information to Takata Recall 16S26

June 27, 2016

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V384-5404.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [405.07 KB]

 


Recall Acknowledgement

June 1, 2016

https://static.nhtsa.gov/odi/rcl/2016/RCAK-16V384-6762.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [50.19 KB]

 


 

SaleBestseller No. 1
Weiman Leather Cleaner & Conditioner Wipes With UV Protection, Prevent Cracking Or Fading Of Leather Couches, Car Seats, Shoes, Purses - 30 ct
  • BRING YOUR LEATHER BACK TO LIFE: Safely remove dirt, soil & residue to soften; strengthen & moisturize neglected leather.
  • EASY TO USE WIPES: Our multi-action formula conditions & protects in one simple step to maintain and restore any finished leather surface
  • MULTIPLE USES: Use regularly on accessories such as leather; purses; shoes; boots; briefcases & handbags; Condition leather sofas; couches and chairs to restore their beauty and suppleness.
  • UVX PROTECTION: Weiman Leather Conditioner contains UVX-15 sunscreen which protects all types of leather from sun damage; fading; drying & cracking
  • CARE FOR YOUR AUTO INTERIOR: Perfect for cleaning; protecting and restoring your car; SUV; truck; motorcycle or Jeep seats and interior.
Bestseller No. 2
Weiman Leather Cleaner and Conditioner for Furniture - Cleans Conditions and Restores Leather Surfaces - UV Protectants Help Prevent Cracking or Fading of Leather Car Seats, Shoes, Purses
  • Simple & Non-Toxic - Condition & protect in one simple step to maintain any finished leather surface
  • Use On - Use regularly on accessories such as leather, purses, shoes, boots, briefcases & handbags
  • Protect - UVX - Sunscreen protects all types of leather from sun damage, fading, drying & cracking
  • Restore - Safely removes dirt, soil & residue to soften, strengthen & moisturize neglected leather
  • Recommended - Finished leather surfaces including car interior shoes boots briefcases handbags & coats
SaleBestseller No. 3
Chemical Guys SPI_208_16 Colorless and Odorless Leather Cleaner for Car Interiors, Furniture, Boots, and More (Works on Natural, Synthetic, Pleather, Faux Leather and More), 16 fl oz
  • KEEP IT CLEAN: Chemical Guys Leather Cleaner Keeps your leather seats and accessories clean with ; the gentle formula removes dirt, grease, body oils, sweat from all types of fine natural leather, durable sealed leather, and synthetic leather materials
  • PH BALANCED: Leather Cleaner is pH balanced for the most efficient cleaning and preserves the leather's strength, durability and appearance; penetrates the pores of leather to lift and suspend dirt and oils
  • DRY-TO-THE-TOUCH FORMULA: Simply mist Leather Cleaner directly onto the leather piece or into a cleaning towel, then buff dry with a fresh microfiber towel; Water-based surfactants cleans and removes dirt, dust, and body oils, leaving no residue
  • IT'S NOT JUST FOR CAR SEATS & INTERIORS: Leather Cleaner works on all things leather, seats, interiors, jackets, shoes, boots, couches, purses, bags and more; Everyone has something leather in their home
  • FAST, EASY & FUN: No one "loves to clean", but if you are using products that make it fast and easy, it's certainly more fun; Leather Cleaner is a gentle cleanser that removes dirt, grease, body oils, sweat, food residue, and light stains from fine natural leather, durable sealed leather, and synthetic leather materials like suede
SaleBestseller No. 4
Leather Honey Leather Cleaner - Quality Leather Care, Made in the USA Since 1968 - Leather Cleaner for Auto Interiors, Furniture, Tack, Shoes, Bags, Accessories & Apparel - 8oz
  • Non-toxic, Gentle Cleaner: Our proven, rejuvenating formula is a powerful, fragrance-free cleaner ideal for all your leather goods. EPA Safer Choice certified
  • Clean All Types of Leather: Quickly and gently removes dirt, oil, tough stains and grime from car seats, truck seats, upholstery, furniture, handbags, purses, shoes, accessories, saddles, and tack. Effectively cleans leather of all colors, including white leather. Safe for exotic leather, faux, vinyl
  • Safe for You, Safe for Leather: Made with non-toxic, high-quality ingredients that makes your leather last longer. Safe for people, pets & your leather
  • Test & Apply: Apply leather cleaner with a lint-free cloth. No need to scrub or rub — simply wipe down and allow it to dry. Spot test on each leather item first. Not for use on suede
  • American Made and Trusted Since 1968: Our premium leather care formulas have had a cult following among leather experts, retailers and high-end car and furniture makers and enthusiasts for over 50 years.
Bestseller No. 5
Weiman Leather Cleaner Conditioner & Protector for Couches, Boots, Chairs, Bags, Purses & Auto Interior with Microfiber Towel Included (2 Pack)
  • BRING YOUR LEATHER BACK TO LIFE: Safely remove dirt, soil & residue to soften, strengthen & moisturize neglected leather.
  • EASY TO USE FORMULA: Our multi-action formula conditions & protects in one simple step to maintain and restore any finished leather surface
  • MULTIPLE USES: Use regularly on accessories such as leather, purses, shoes, boots, briefcases & handbags. Condition leather sofas, couches, and chairs to restore their beauty and suppleness.
  • UVX PROTECTION: Weiman Leather Conditioner contains UVX-15 sunscreen which protects all types of leather from sun damage, fading, drying & cracking
  • CARE FOR YOUR AUTO INTERIOR: Perfect for cleaning, protecting, and restoring your car, SUV, truck, motorcycle or Jeep seats and interior.
SaleBestseller No. 6
Chemical Guys SPI_109_16 Leather Cleaner and Leather Conditioner Kit for Use on Leather Apparel, Furniture, Car Interiors, Shoes, Boots, Bags & More (2 - 16 fl oz Bottles)
  • NOT JUST FOR AUTO CARE - The Leather Cleaner & Conditioner Kit is the perfect one-two punch to restoring leather - interiors, jackets, shoes, purses, furniture and more; everyone has something leather in their home, keep it looking & smelling it’s best.
  • THE PERFECT COMBO - Cleaning and conditioning is crucial for leather to look its best: old leather dries out, cracks, and fades; dirty leather shines from body oil; when cleaned & conditioned, leather feels smooth & silky, and smells fresh and luxurious.
  • CLEAN, THEN CONDITION - Leather Cleaner is pH balance, colorless and odorless; it penetrates the pores in leather to remove dirt and oils; Leather Conditioner, has a subtle leather scent & Vitamin E nourishes leather and helps reduce daily damage.
  • MADE IN AMERICA – Leather Cleaner and Conditioner are proudly produced in the USA. We celebrate the happiness of clean cars each day in our Southern California headquarters as well as our Detail Garage retail store locations throughout the country.
  • THE GO TO BRAND IN CAR CARE - Car lovers choose Chemical Guys, not only for the finest car care products, but the world class customer support and vast detailing knowledge Chemical Guys is more than a brand it's a lifestyle with a worldwide following.
SaleBestseller No. 7
Meguiar's G10916 Gold Class Rich Leather Cleaner & Conditioner - 15.2 oz.
  • Cleans, shines and protects for car and home
  • Premium conditioners nourish leather for a supple feel and look
  • Cleans, moisturizes and preserves
  • Great for perforated leather
Bestseller No. 8
Leather CPR | 2-in-1 Leather Cleaner & Leather Conditioner (18oz) | Cleans, Restores, Conditions, & Protects Furniture, Car Seats, Purses, Shoes, Boots, Saddles/Tack, Jackets, & Auto
  • Keep Prized Leather Goods Pristine: Many of our most prized possessions are crafted from quality leather, keeping them in good condition is vital. Whether you want to prolong the life of leather boots, handbags, car seats, saddles/tack, sofas, or other cherished items—count on Leather CPR to provide the deep cleaning & conditioning necessary for a lifetime of beauty & durability. Leather CPR—the ultimate premium treatment for your valuable leather goods.
  • Fast & Simple One-Step Process: Saving time is always welcome. Pair it with an excellent end result and it’s truly rewarding. Our premium blend for leather care both cleans and conditions in one easy step to keep your leather products soft & supple for years of enjoyment. No need to waste energy, money, & hours on a multiple-stage process of soaking your leather with a watery-spray, waiting, then applying a sticky conditioner. Leather CPR delivers unparalleled results you’ll see, feel, and love.
  • You Deserve A Safe, Tested Leather Formula: There is a vast array of leather care products on the market, most of them made from industrial chemicals. None of them are made with 100% cosmetic ingredients found in top skin care products, or dermatologist tested like Leather CPR. Our unique formulation preserves leather beautifully—with a solution that’s gentle enough for everyone who touches it. Rest assured, both your leather items & your skin are carefully protected.
  • Improve Appearance & Longevity Beyond Expectations: Users are amazed by their fast Leather CPR results—especially after being so underwhelmed by other leather cleaners & conditioners on the market. From the first application, they delight in how quickly scratches & scuffs blend away to reveal a supple gorgeously restored surface. Our deeply moisturizing cream dries in minutes without sticky or greasy residue. The effects are lasting, prolonging the life of your leather for years.
  • CPR Cleaning Products Outperforms For You: It was a simple mission when our CPR team set out to fill a void in the cleaning product industry...if we can’t make a product that outperforms our competitors, then we won't bother. Nothing mediocre is accepted. That’s why our formulas have been embraced by high-end retailers, car makers, & other leather aficionados worldwide for over two decades. Bring home your own bottle of Leather CPR—and contact us if you ever have questions about CPR products.
SaleBestseller No. 9
Lexol Leather Conditioner and Leather Cleaner Kit, Use on Car Leather, Furniture, Shoes, Bags, and Accessories, Trusted Leather Care Since 1933, 8 oz Bottles, Includes Two Application Sponges, Black.
  • Easily clean and condition leather to renew its appearance and prolong suppleness with this 2-step Lexol Leather Regimen Kit
  • Kit contains: (1) 8 oz. bottle of All Leather Deep Cleaner, (1) 8 oz. bottle of All Leather Deep Conditioner, and 2 Premium Applicator Sponges
  • Cleaner restores and revives leather by lifting dirt and oils, allowing them to be easily wiped away
  • Conditioner contains fine oil droplets that nourish, restore flexibility, and protect leather against cracking without leaving greasy residue
  • Easy-to-use cap dispenses, Ideal for use on: leather auto upholstery, footwear, furniture, handbags & briefcases, sports equipment and luggage
Bestseller No. 10
Weiman Leather Cleaner & Conditioner - 12 Fl Oz - Non Toxic Cleans Conditions and Restores Leather Surfaces - UV Protectants Help Prevent Cracking or Fading of Leather Couches Car Seats Shoes Purses
  • Simple & Non-Toxic - Condition & protect in one simple step to maintain any finished leather surface
  • Use On - Use regularly on accessories such as leather, purses, shoes, boots, briefcases & handbags
  • Protect - UVX - Sunscreen protects all types of leather from sun damage, fading, drying & cracking
  • Restore - Safely removes dirt, soil & residue to soften, strengthen & moisturize neglected leather
  • Recommended - Finished leather surfaces including car interior shoes boots briefcases handbags & coats

Last update on 2024-03-03 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

20 thoughts on “Safety Recall 16S26 – Passenger Airbag Inflator Replacement – 2005-2011 Ford Lincoln Mercury”

  1. It is now Dec 6th 2017, YES 2017!!
    I’ve not heard from Lincoln apart from the original letter July 2016, “When we get the part we’ll inform you by mail”. I contacted the Tennessee Bureau of Commerce and Insurance and they received a letter back ( I have a copy) the contents the same as Lincoln sent to me, except for a closing sentence, “Please consider this our closing report” i.e. Don’t bother us with these complaints as we won’t being doing anything anytime soon! I followed up with another call to Lincoln today, nothing! Same response, “No idea, can’t help you. When we know we’ll tell you”
    Does anyone know what I should be doing and how to get my car back on the road!!??

    Reply
  2. I am trying to find an email address to address this issue with Ford motor company. Ready to start selling tickets to destroy the useless car. Don’t drive it anymore because of the recall. Can’t sell it because it is an unsafe vehicle. Will never buy another Ford product. FORD IS NOT A REPUTABLE COMPANY. Ford does not care about the customer. My car is an expensive piece of junk.

    Reply
  3. I inherit a ford ranger from a Florida resident. I am in Canada and I cannot drive, insured nor tranfering or registering because of this recall. I tried contacting Ford by phone, emails and through a contact at Tranport Canada and Ford Canada always avoid answering my questions. I just wanted to know where (production, design, legal) they were and despite many tried, no idea. Ford is systematically avoiding the questions. I don’t know what’s they’re hiding. Somebody know?

    Reply
    • If I’m not mistaken, if the car was made for USA Market, the recall would have to be done in USA. Canadian dealers will not be able to help you.

      Reply
      • I have the same issue I brought my Ford Fusion into canada and now the inspector told me I have the recall and I went to dealer they told me they don’t have the part and they don’t have estimate time for the part and I called ford canada they told me we don’t have an answer about this issue and you can’t drive the car or even insure it! can some one told us what we can do! its big Dam company !ill never buy ford again and never recommend it for anyone, they are hiding something and don’t want to solve customer issue! what you guys did about that!?

        Reply
  4. I am angry and frustrated with Ford over this recall.
    They notify me that they are aware that the car they sold me has a defect that may kill someone but they do not fix the problem or offer a solution. This is negligence.
    I have filed a complaint with NHTSA.
    I expect my car to be made safe in a reasonable time frame (days not months) or a safe replacement car be offered while they find a solution.

    Reply
  5. It is now October 17 and dealer says no parts to fix this. This is obviously a lawsuit waiting to happen since we received the letter stating this is a very dangerous issue in July 2016. Of course we continue to drive the car just waiting for something bad to happen. When will parts be available for the fix? This is ridiculous.

    Reply
  6. I received the recall notice in July, and I am still waiting to be notified the parts are available. What are we to do about driving the vehicle in the meantime? When will the parts be available? My son-in-law had a Honda involved in the air bag recall, and they were given a loaner vehicle until the replacement could be done. Why is Ford not doing this??

    Reply
  7. I received the recall notice in July, and I am still waiting for the recall. Is there any further status on the recall? My son-in-law had a Honda, and they were given a rental vehicle until the recall could be made, why is Ford not doing this?

    Reply
  8. my notice has the statement: Please Note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. so what if I did not receive a forward copy of this notice from my lessor ? ? ? ?

    Reply
  9. Received one for my Lincoln. Says I’ll be hearing from my dealer. What dealer. The closest Lincoln dealer is in another state. Didnt say I’d be hearing from a Ford dealer so anxiously awaiting the next letter.

    Reply
  10. The notice comes out and Ford is not even near ready to fix the problem. This states serious injury or DEATH may occur. Is there any mental behind this thinking? Is there a different definition to “Serious Injury or Death” then the one I recognize? I see why lawyers get involved in these issues.
    Robert james

    Reply

Leave a Reply to Ersen Sulejmani Cancel reply

Share to...