14S17 - Engine Wiring Splice Repair - 2013-2014 Ford Focus & Escape

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SUMMARY:

Ford Motor Company (Ford) is recalling certain model year 2013 Escape vehicles manufactured January 11, 2012, to April 1, 2013, and 2013-2014 Focus ST vehicles manufactured May 03, 2012, to October 14, 2013.

Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).

CONSEQUENCE:

The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.

REMEDY:

Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge.

The recall began on January 7, 2016.

Owners may contact Ford customer service 1-866-436-7332.

Ford’s number for this recall is 14S17-S1.

NOTES:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

December 4, 2015

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: DEMONSTRATION / DELIVERY HOLD – Safety Recall 14S17 – Supplement #2
Certain 2013 and 2014 Model Year Focus ST and Escape Vehicles Equipped with a 2.0L Engine
Engine Wiring Splice Repair

REF: DEMONSTRATION / DELIVERY HOLD – Safety Recall 14S17 – Supplement #1
Dated April 10, 2015

REASON FOR THIS SUPPLEMENT

Affected Vehicles: The population has been expanded to include additional vehicles.

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Focus ST	2013-2014	Michigan	February 14, 2012 through October 14, 2013
Escape	2013-2014	Louisville	October 5, 2011 through April 1, 2013

Affected vehicles are identified in OASIS and FSA VIN Lists.

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, certain splices in the engine wiring harness may not be sufficiently crimped, resulting in the potential for high resistance in engine sensor circuits. High resistance in these circuits may result in engine performance issues that can include illumination of the Malfunction Indicator Lamp (MIL), reduced engine power, hesitation, running rough, or stall without warning. Engine stalls while driving with no warning may increase the risk of a crash.

SERVICE ACTION

Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to repair the engine wiring harness splices. This service must be performed on all affected vehicles at no charge to the vehicle owner.

OWNER NOTIFICATION MAILING SCHEDULE

Owner Letters were mailed the week of October 6, 2014. Owner letters for the additional vehicles are expected to be mailed the week of January 4, 2016. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $7,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Escape 2.0L Technical Information
Attachment IV: Focus ST Technical Information
Video: Repair Overview
Owner Notification Letter
Recall Reimbursement Plan

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

ATTACHMENT I

DEMONSTRATION / DELIVERY HOLD Safety Recall 14S17 – Supplement #2
Certain 2013 and 2014 Model Year Focus ST and Escape Vehicles Equipped with a 2.0L Engine
Engine Wiring Splice Repair

OASIS ACTIVATION

Yes, OASIS was activated on August 8, 2014. OASIS will be activated for the additional vehicles on December 4, 2015.

FSA VIN LISTS ACTIVATION

Yes, FSA VIN list was available through https://web.fsavinlists.dealerconnection.com on August 8, 2014. FSA VIN list for the additional vehicles will be available on December 4, 2015. Owner names and addresses will be available by January 15, 2016.

NOTE: Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.

SOLD VEHICLES

Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS that are brought to your dealership.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

ADDITIONAL LABOR TIME AND/OR PARTS

Contact the Special Service Support Center (SSSC) if you have any of the following:  Damage that you believe was caused by the covered condition.

A condition that requires additional labor and/or parts to complete the repair.
Aftermarket equipment or non-Ford modifications to the vehicle which might prevent the repair of the covered condition.

Contact the SSSC prior to the repair. Please be prepared to provide your requested additional warranty part cost, estimated additional labor time, and dealer specific labor rate. Requests for approval after completion of the repair may not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis. Additional related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC).

OWNER REFUNDS

This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
Refunds will only be provided for the cost associated with engine wiring splice repairs.

RENTAL VEHICLES

The use of rental vehicles is not approved for this program.

CLAIMS PREPARATION AND SUBMISSION

Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (14S17) is the sub code.
Additional labor and/or parts must be claimed as related damage on a repair line that is separate from the repair line on which the FSA is claimed. Additional labor and/or parts require prior approval from the SSSC via the SSSC Web Contact Site.
Submit refunds on a separate repair line.
- Program Code: 14S17 – Misc. Expense: ADMIN
- Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.

Provision for Locally Procured Supplies: Includes electrical tape, and up to one zip tie required for Escape models only. Submit on the same repair line as the repair.
- Program Code: 14S17
- Expense: OTHER
- Expense: Claim Actual Cost up to $12.00

ATTACHMENT II

DEMONSTRATION / DELIVERY HOLD– Safety Recall 14S17 – Supplement #2
Certain 2013 and 2014 Model Year Focus ST and Escape Vehicles Equipped with a 2.0L Engine
Engine Wiring Splice Repair

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Escape 2.0L Models – Repair Splices S108 and S182.	14S17B	1.2 Hours
Focus ST Models – Repair Splices S132 and S133.	14S17B	1.2 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number	Description	Order Quantity
CU5Z-14A411-A	Wire Repair Kit: Lead-free solder (SAC305 or equivalent) 2 ea. 3TAD Wire, 077mm (Pre-stripped) 4 ea. Dual Wall Heat Shrink Tubing (ES#1) Instruction Sheet	1
Obtain locally ¹	Electrical Harness Tape	Approximately 1/10 Roll
WA-14-SBA	15.24 cm (6” or longer) zip tie (50/package, 1/repair) (or equivalent ¹)	1 (Escape Models only)

¹ Claim as MISC OTHER. See Attachment I (CLAIMS PREPARATION AND SUBMISSION).

The DOR/COR number for this recall is 50559.

Order your parts requirements through normal order processing channels.

For questions regarding parts, contact SSSC via the SSSC Web Contact Site.

DEALER PRICE

For latest prices, refer to DOES II.

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS RETENTION AND RETURN POLICIES.”

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

ATTACHMENT III

CERTAIN 2013 AND 2014 MODEL YEAR ESCAPE VEHICLES EQUIPPED WITH A 2.0L ENGINE — ENGINE WIRING SPLICE REPAIR

OVERVIEW

Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to repair the engine wiring harness splices.

SERVICE PROCEDURE

Disconnect the battery ground cable. For additional information, refer to Workshop Manual (WSM) Section 414-01.
Remove the engine appearance cover.
Remove the air cleaner and air cleaner outlet pipe. For additional information, refer to WSM Section 303-12B.
Remove the lower radiator hose retaining clip and detach the push pin retainer from the transmission. See Figure 1.
- Position the lower radiator hose aside.

FIGURE 1

Disconnect the two wire harness retainers and disconnect the Turbine Shaft Speed (TSS) Sensor. See Figure 2.

FIGURE 2

Disconnect the starter motor wire harness electrical connector. See Figure 3.

FIGURE 3

Cut the upper wire harness retainer tie strap and remove it from the engine wire harness. See Figure 4.
- Remove the tie strap from the upper wire harness retainer. Save the retainer as it will be used during reassembly.

FIGURE 4

Pull the engine wire harness upward to provide better access for the repair. Locate the section of engine wire harness that contains splice S182 and S108. See Figure 5.

FIGURE 5

NOTICE: Do not use a knife or razor blade or other sharp cutting tools to strip the wire harness tape. Using a sheathing ripper will help to prevent damage to wire insulation.

Using a commercially available sheathing ripper such as Snap-on SGTT4A or equivalent, carefully strip the wire harness tape from the section of wire harness that contain splice S182 and S108. See Figure 5.
- Insert the ball end of the sheathing ripper into the wire harness.
- Use caution not to damage the wires or wire insulation when stripping the wire harness tape to access splice S182 and S108.

NOTE: There are several splices in the area of S182 and S108. Be sure you have located the correct splices to repair as identified below.

Locate splice S182 and S108. See Figure 6.
- S182 is a one (1) wire into two (2) wire splice with Gray/Brown wires.
- S108 is a two (2) wire into four (4) wire splice with Yellow/Green wires.

NOTE: There is another splice with Yellow/Green wires in this area. Be sure the splice you repair with Yellow/Green wires is splice S108 having four (4) wires on one side and two (2) wires on the other.

FIGURE 6

Cut the wires on each side of the splice S182 and strip off 19 mm (0.75 in) of insulation from each of the Gray/Brown wires. See Figure 7.

FIGURE 7

Prepare the two lengths of wire provided in wire kit CU5Z-14A411-A for splicing as follows. See Figure 8.
1. Position two (2) lengths of ES-1 dual wall heat shrink tubing onto each wire.
2. Remove the insulation that has been pre-stripped from each end of the wire.

FIGURE 8

Join the two Gray/Brown wires on the engine side of the harness with one end of the previously prepared 40.6 cm (16 in) length of wire. Twist 13 mm (0.5 in.) of the ends of the wires together and bend the splice wire 90 degrees to the harness wire at the end of the twisted area. Solder the wires together using lead free electrical solder, with the heat being applied opposite of the applied solder. See Figures 9 and 10.
- Repeat this step to join the single wire end of the splice S182 Gray/Brown Wire to the opposite end of the prepared wire.

FIGURE 9

FIGURE 10

Position the heat shrink tubing over both ends of the splice wire. Use a suitable heat gun such as Rotunda Shielded Flameless Heat Gun with Heat Deflector, number NAIAT-R5902, that is equipped with a shrink tubing attachment, to heat the heat shrink tubing until the sealant comes out of both ends. See Figures 11 and 12.

FIGURE 11

FIGURE 12

Cut the wires on each side of the splice S108 and strip off 19 mm (0.75 in) of insulation from each of the Yellow/Green wires. See Figure 13.

FIGURE 13

Repeat Steps 13 and 14 for both ends of the splice S108 Yellow/Green wires.
Bundle the wires as shown and apply wire harness tape to the harness, starting from the bottom of the previously cut harness tape and working upward until all exposed wires are covered. See Figure 14.

FIGURE 14

Position the engine wire harness back to its original position.
Connect the starter motor wire harness electrical connector. See Figure 3.
Install the upper wire harness retainer that was removed during Step 7 onto the engine wire harness using a new tie strap. See Figure 4.
Connect the two wire harness retainers and connect the TSS sensor. See Figure 2.
Position the lower radiator hose back in place. Install the radiator hose retaining clip and attach the push pin retainer onto the transmission. See Figure 1.
Install the air cleaner and air cleaner outlet pipe. For additional information, refer to WSM Section 303-12B.
Install the engine appearance cover.
Connect the battery ground cable. For additional information, refer to WSM Section 414-01.

ATTACHMENT IV

CERTAIN 2013 AND 2014 MODEL YEAR FOCUS ST VEHICLES — ENGINE WIRING SPLICE REPAIR

OVERVIEW

Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to repair the engine wiring harness splices.

SERVICE PROCEDURE

Disconnect the battery ground cable. For additional information, refer to Workshop Manual (WSM) Section 414-01.
Remove the engine appearance cover.
Remove the air cleaner and air cleaner outlet pipe. For additional information, refer to WSM Section 303-12B.
Disconnect and position aside the engine air cleaner intake tube. See Figure 1.

FIGURE 1

Detach the tube retaining clip from the lower radiator hose and position the hose aside. See Figure 2.

FIGURE 2

Detach the retaining clips from the lower radiator hose and engine wire harness. See Figure 3.

FIGURE 3

Detach the engine wire harness push pin retainer from transmission. See Figure 4.

FIGURE 4

Pull the engine wire harness upward to provide better access for the repair. Locate the section of engine wire harness that contains splice S132 and S133. See Figure 5.

FIGURE 5

NOTICE: Do not use a knife or razor blade or other sharp cutting tools to strip the wire harness tape. Using a sheathing ripper will help to prevent damage to wire insulation.

Using a commercially available sheathing ripper such as Snap-on SGTT4A or equivalent, carefully strip the wire harness tape from the section of wire harness that contain splice S132 and S133. See Figure 5.
- Insert the ball end of the sheathing ripper into the wire harness. • Use caution not to damage the wires or wire insulation when stripping the wire harness tape to access splice S132 and S133.

NOTE: There are several splices in the area of S132 and S133. Be sure you have located the correct splices to repair as identified below.

Locate splice S132 and S133. See Figure 6.
- S132 is a one (1) wire into four (4) wire splice with Yellow/Green wires.
- S133 is a two (2) wire into three (3) wire splice with Yellow/Violet wires.

FIGURE 6

Cut the wires on each side of the splice S133 and strip off 19 mm (0.75 in) of insulation from each of the Yellow/Violet wires. See Figure 7.

FIGURE 7

Prepare the two lengths of wire provided in wire kit CU5Z-14A411-A for splicing as follows. See Figure 8.
1. Position two (2) lengths of ES-1 dual wall heat shrink tubing onto each wire. b. Remove the insulation that has been pre-stripped from each end of the wire.

FIGURE 8

Join the three Yellow/Violet wires on the engine side of the harness with one end of the previously prepared 40.6 cm (16 in) length of wire. Twist 13 mm (0.5 in.) of the ends of the wires together and bend the splice wire 90 degrees to the harness wire at the end of the twisted area. Solder the wires together using lead free electrical solder, with the heat being applied opposite of the applied solder. See Figures 9 and 10.
- Repeat this step to join the two wire end of the splice S133 Yellow/Violet Wire to the opposite end of the prepared wire.

FIGURE 9

FIGURE 10

Position the heat shrink tubing over both ends of the splice wire. Use a suitable heat gun such as Rotunda Shielded Flameless Heat Gun with Heat Deflector, number NAIAT-R5902, that is equipped with a shrink tubing attachment, to heat the heat shrink tubing until the sealant comes out of both ends. See Figures 11 and 12.

FIGURE 11

FIGURE 12

Cut the wires on each side of the splice S132 and strip off 19 mm (0.75 in) of insulation from each of the Yellow/Green wires. See Figure 13.

FIGURE 13

Repeat Steps 13 and 14 for both ends of the splice S132 Yellow/Green wires.
Bundle the wires as shown and apply wire harness tape to the harness, starting from the bottom of the previously cut harness tape and working upward until all exposed wires are covered. See Figure 14.

FIGURE 14

Position the engine wire harness back to its original position.
Attach the engine wire harness push pin retainer onto the transmission. See Figure 4.
Attach the retaining clips onto the lower radiator hose and engine wire harness. See Figure 3.
Position the lower radiator hose back and attach the tube retaining clip. See Figure 2.
Position back and connect the engine air cleaner intake tube. See Figure 1.
Install the air cleaner and air cleaner outlet pipe. For additional information, refer to WSM Section 303-12B.
Install the engine appearance cover.
Connect the battery ground cable. For additional information, refer to WSM Section 414-01.

Ford Motor Company Recall Reimbursement Plan for 14S17 – Supplement #2

Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers.

Regarding the specific reimbursement plan for Recall # 14S17, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to January 31, 2016. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2009. The following is the text of that letter and the Plan:

General Recall Reimbursement Plan
(As submitted to the NHTSA)

Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.

Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 28, 2007 submission.

Reimbursement Notification

Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:

Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251

Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a

reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency.

Costs to be Reimbursed

For vehicles, reimbursement will not be less than the lesser of:

The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.

For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.

Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).

Entities Authorized to Provide Reimbursement

Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.

Required Documentation

The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:

Claimant name and address
Vehicle make, model, and model year
Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
Identification of the recall number (either the Ford recall number or the NHTSA recall number)
Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall.

Failure to submit all of the above information may result in denial of the reimbursement request.

Additional Information

The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

October, 2014

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

Safety Recall Notice 14S17 / NHTSA Recall 14V-495
Aviso de Revisión de Seguridad 14S17

Mr. John Sample
123 Main Street
Anywhere, USA 12345

This notice applies to your vehicle, 12345678901234567.

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the Vehicle Identification Number (VIN) shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, it is possible that the engine wiring harness may not be properly manufactured, resulting in the potential for high resistance to develop in engine sensor circuits. High resistance in these circuits may result in engine performance issues that can include illumination of the Malfunction Indicator Lamp (MIL), reduced engine power, hesitation, running rough, or stall without warning. Engine stalls while driving with no warning may increase the risk of a crash.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to repair the engine wiring harness free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair.
What should you do?	Please call your dealer without delay and request a service date for Recall 14S17. Provide the dealer with the VIN of your vehicle. The VIN is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Have you previously paid for this repair?	If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to engine wiring harness splice repair/replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you still have concerns, please contact the Ford Motor Company Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you wish to contact us through the Internet, our address is: www.Fordowner.com . Para asistencia en Español: Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. FLEET OWNERS: If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). Or you may contact us through the Internet at www.fleet.ford.com. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 14V-495.

Thank you for your attention to this important matter.

Ford Customer Service Division

January, 2016

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

Safety Recall Notice 14S17 / NHTSA Recall 15V-813
Aviso de Revisión de Seguridad 14S17

Mr. John Sample
123 Main Street
Anywhere, USA 12345

This notice applies to your vehicle, 12345678901234567.

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the Vehicle Identification Number (VIN) shown above.

What is the issue?	On your vehicle, it is possible that the engine wiring harness may not be properly manufactured, resulting in the potential for high resistance to develop in engine sensor circuits. High resistance in these circuits may result in engine performance issues that can include illumination of the Malfunction Indicator Lamp (MIL), reduced engine power, hesitation, running rough, or stall without warning. Engine stalls while driving with no warning may increase the risk of a crash.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to repair the engine wiring harness free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair.
What should you do?	Please call your dealer without delay and request a service date for Recall 14S17. Provide the dealer with the VIN of your vehicle. The VIN is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Have you previously paid for this repair?	If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to engine wiring harness splice repair/replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you still have concerns, please contact the Ford Motor Company Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you wish to contact us through the Internet, our address is: www.Fordowner.com . Para asistencia en Español: Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. FLEET OWNERS: If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). Or you may contact us through the Internet at www.fleet.ford.com. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 15V-813.