17C04 – Left-Hand Interior Door Handle Spring Inspection – 2017 Ford Mustang – Ford & Lincoln

“This site contains affiliate links for which OEMDTC may be compensated”

NHTSA Campaign Number: 17V168
Manufacturer Ford Motor Company
Components LATCHES/LOCKS/LINKAGES
Potential Number of Units Affected 5,470

Driver’s Door may Unlatch in a Crash/FMVSS 206

If the door unlatches in a crash it can increase the risk of injury.

Summary

Ford Motor Company (Ford) is recalling certain 2017 Ford Mustang vehicles. The return spring for the driver side interior door handle may come loose, allowing the driver’s door to unlatch in a side impact crash.

As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, “Door Locks and Door Retention Components.”

Remedy

Ford will notify owners, and dealers will inspect the driver-side interior door handle and repair the return spring, as necessary, free of charge.

The recall is expected to begin April 24, 2017.

Owners may contact Ford at 1-866-436-7332.

Ford’s number for the recall is 17C04.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

March 14, 2017

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: DEMONSTRATION / DELIVERY HOLD – Compliance Recall 17C04
Certain 2017 Model Year Mustang Vehicles
Left-Hand Interior Door Handle Spring Inspection

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Mustang	2017	Flatrock	January 13, 2017 through January 31, 2017

Affected vehicles are identified in OASIS and FSA VIN Lists.

REASON FOR THIS COMPLIANCE RECALL

Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 206 S4.1.1.4, Door Locks & Door Retention Components – Inertial Load Requirement. A spring inside the left-hand interior door handle may be installed incorrectly. If the spring becomes unseated, the door could unlatch during a side impact, increasing the risk of injury in a crash.

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the left-hand interior door handle spring and repair vehicles as needed following the technical instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner.

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of April 10, 2017. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

Michael A. Berardi

ATTACHMENT I

DEMONSTRATION / DELIVERY HOLD – Compliance Recall 17C04
Certain 2017 Model Year Mustang Vehicles
Left-Hand Interior Door Handle Spring Inspection

OASIS ACTIVATION

OASIS will be activated on March 14, 2017.

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on March 14, 2017. Owner names and addresses will be available by April 21, 2017.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.

SOLD VEHICLES

Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.

DEALER-OPERATED RENTAL VEHICLES

A new law prohibits a Rental Company from selling, renting or leasing vehicles subject to a safety or compliance recall. This could impact dealer-operated rental fleets of 35 vehicles or more, including FRAC, LRAC, and DDR vehicles. Please see EFC04833 for details and consult your legal counsel for legal advice.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
- Ford vehicles – 3 years or 36,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

OWNER REFUNDS

Refunds are not approved for this program.

RENTAL VEHICLES

The use of rental vehicles is not approved for this program.

CLAIMS PREPARATION AND SUBMISSION

Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number 17C04 is the sub code.
Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.

ATTACHMENT II

DEMONSTRATION / DELIVERY HOLD – Compliance Recall 17C04
Certain 2017 Model Year Mustang Vehicles
Left-Hand Interior Door Handle Spring Inspection

LABOR ALLOWANCES

Description

Labor Operation

Labor Time

Inspect Left-Hand Interior Door Handle Spring – PASS Spring Installed Correctly – No Service Required

17C04A

0.2 Hours

Inspect Left-Hand Interior Door Handle Spring – FAIL

Spring Installed Incorrectly or Spring Not Present

Reinstall Interior Door Handle Spring or Replace Interior Door Handle

17C04B

0.5 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION

NOTE: Less than 1% of the affected vehicle population is expected to require interior door handle replacement.

Part Number	Description	Order Quantity
-6322601- refer to catalog	Interior Door Handle – Left-Hand Side	1 (if door handle spring is missing)

The DOR/COR number for this recall is 51075.

Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

DEALER PRICE

For latest prices, refer to DOES II.

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

ATTACHMENT III

CERTAIN 2017 MODEL YEAR MUSTANG VEHICLES — LEFT-HAND INTERIOR FRONT DOOR HANDLE SPRING INSPECTION

OVERVIEW

SERVICE PROCEDURE

Inspect the position of the spring inside the left-hand (LH) interior front door handle. See Figure 1.
- If the spring is correctly installed, the spring tail will be approximately 3 mm (0.1 in) from the edge of the door handle spring wall. No service is required.
- If the spring tail is flush or above the edge of the door handle spring wall OR the spring is missing, proceed to Step 2.

FIGURE 1

Remove the LH interior front door handle. Please follow the Workshop Manual (WSM) procedures in Section 501-14.
- If the spring is installed incorrectly, remove the spring then proceed to Step 4.

FIGURE 2

Install the LH interior front door handle. Please follow the WSM procedures in Section 501-14.

April 2017

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

Compliance Recall Notice 17C04 / NHTSA Recall 17V-168
Aviso de Revisión de Cumplimiento 17C04

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Your Vehicle Identification Number (VIN): 12345678901234567

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 206 S4.1.1.4, Door Locks & Door Retention Components – Inertial Load Requirement.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, a spring inside the left-hand interior door handle may be installed incorrectly. If the spring becomes unseated, the door could unlatch during a side impact, increasing the risk of injury in a crash.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to inspect the left-hand interior door handle and if necessary, to repair your vehicle free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered.
What should you do?	Please call your dealer without delay and request a service date for Recall 17C04. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report, which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford.com/vehicle-health for more information.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 17V-168.
Para asistencia en Español	Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall. Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.